Pacific Honda

My horrible experience at Pacific Honda *DO NOT GET YOUR VEHICLE SERVICED HERE. The short version: After my vehicle was at Pacific Honda for 22 days for a major warranty job, not only d *DO NOT GET YOUR VEHICLE SERVICED HERE. The short version: After my vehicle was at Pacific Honda for 22 days for a major warranty job, not only did they not finish the job properly but misdiagnosed their own screw up multiple times. Finally, they managed to sprinkle in a bit of terrible customer service, and poor communication on top of it all. I have tried to resolve this issue in a reasonable manner over the last month with Pacific Honda management with no success, therefore, I am forced to give a 1-star rating for the horrendous experience I've had. I have posted a detailed account of my experience online. Just look up "My horrible experience at Pacific Honda". Thanks More

Misleading Transaction focused dealership. Only want to close the sale. I was pretty much obligated to get their alarm which is costly compared to other brands a Transaction focused dealership. Only want to close the sale. I was pretty much obligated to get their alarm which is costly compared to other brands and even when I mentioned I'd like to shop for an alarm in the market I was told I would not be able to take the car without it. Called Pete the salesman and he told me twice I could take the add ons from my contract which my financing bank recommended as I could find better deals elsewhere. I went back to the dealer and Pete again told me I could take the alarm out, then went to talk to his manager who came back and told me no, that once it's activated, it cannot be removed. Also they made very confusing with the APR during the sales process as I had been pre approved by my credit union, they made me believe they would match that but my contract was signed on a higher APR based on my credit scored at the moment. I'm not satisfied with the purchase and again the customer is the least important for them. They want close the deal and push extras without giving you any chance to escape. Had to speak with another financing agent to amend the contract to remove the paint sealant and the honda care. Paul was rather rude and came again with sales pitch making the customer feel uncomfortable and scaring tactics so that you can stay with the extras. For me, this shopping experience was disappointing and I would not recommend this dealer to any of my friends. Once you sign the papers, they own you and they could not care less for honoring their word such as been told at least twice that the add ons could be removed from the contract. Horrible experience for me. More

They sold me a lemon Bought a 2006 Mazda Miata and it did not last a year, the engine is blown and the replacement cost could reach $6000.00. This is more than half the co Bought a 2006 Mazda Miata and it did not last a year, the engine is blown and the replacement cost could reach $6000.00. This is more than half the cost of the car. They assured me when I bought it they had inspected every component, the reason it blew was a bad radiator. I will never buy another car from them. More

False Advertising I was looking for an uncommon vehicle, a manual transmission 2011 Kia Sportage or Hyundai Tucson that I could tow behind my motor home. A friend found I was looking for an uncommon vehicle, a manual transmission 2011 Kia Sportage or Hyundai Tucson that I could tow behind my motor home. A friend found a 2011 Kia Sportage at Pacific Honda with a manual transmission. It had been on their website for about two months, not a popular car with a manual transmission. They then advertised it as "reduced in price". I wasn't in hurry to buy, since I lived about four hours away. Eventually, I helped a neighbor make a delivery near the dealership and they still had the Sportage, now almost three months on their lot. I checked out the car and it was in very nice shape. Since I was only going to use it for towing behind my motor home, I didn't want to overpay, especially since the dealership hadn't been able to sell it. I didn't want to get stuck with something I couldn't later sell. They initially priced it out the door at almost $16000.00 when they had it on special at $11900.00. They had added an extended warranty, GAP insurance and who knows what else. I told them previously that I was paying cash, so why would I want GAP insurance. Apparently, they were swing for the fences with their price. I told them I was willing to pay $12000.00 OTD. They immediately sent the sales manager in who gave me the story about how they just got the car in.....I told him that I knew they had it for at least two months. He told me there best price was $12750.00. They didn't seem interested in negotiating after that so I left. I thought about it and decided the car was clean and would make one more offer at $12350.00, about two weeks later, I checked to see if they still had the car and they did. We were going out of town for a week and decided to call when we got back. I checked when we returned home and they no longer showed the car for sale. Another two to three weeks passed and I bought a Honda CRV which is towable. A few days after I bought the Honda, my friend who had originally found the Sportage at Pacifc Honda, called and said they were now advertisng it again as a "new arrival". This may be a typical dealer practice, but I found it sleezy. More

Very helpful! timely, helpful, customer oriented, excellent salesman. Really enjoyed working with Scott. samantha was also helpful. They were both very curtious... timely, helpful, customer oriented, excellent salesman. Really enjoyed working with Scott. samantha was also helpful. They were both very curtious... They answered al our questions and concerns . They were very honest as well . No pressure sales. More

Painless Purchase Just completed my first Honda purchase ever yesterday. Was happy I went with Pacific Honda. Pricing was quite competitive, even on a very popular Just completed my first Honda purchase ever yesterday. Was happy I went with Pacific Honda. Pricing was quite competitive, even on a very popular model in a cool color. Appreciated the large inventory of cars. Hassle free too and was in and out very quickly (I am person that values my time, which seemed to fit with how they all sell cars here.) Thanks to Lawrence E on the sales experience along with Jojie Delfin for helping me with my car delivery needs. More

Fast and Great Service It was the best experience ever. Agreed with price over the phone and came in to see Scott at 4:30PM and got out at 7PM driving home a new car. Scot It was the best experience ever. Agreed with price over the phone and came in to see Scott at 4:30PM and got out at 7PM driving home a new car. Scott made everything easy and smooth transaction. I normally got stuck at other dealer for the whole day. Once again Thanks to Scott and Pacific Honda for the great deal on financing also at .9% and nobody can beat that. More

Phenomenal First and foremost I already know what I had in mind when I came down to Pacific Honda. While I was originally to meet with a different individual I w First and foremost I already know what I had in mind when I came down to Pacific Honda. While I was originally to meet with a different individual I was referred to Scott. Now I'll be honest, I've had my run in with different sales men before but Scott was very approachable and easy to talk with. He didn't run figures until the end which was very nice as I was able to focus more on what model I had wanted. Even though I may have been a bit of a pain as we talked numbers he was patient and tried his best to work out a plan that best suited me. That to me shows how someone can go above and beyond. Certainly I will be taking my business to this location from now on as long as I live in San Diego. I was never a Honda fan till I dropped in and I can certainly say Scott is someone you can trust to help you get into the car you want. If anything they need to give this man a raise! More

Amazing The dealership was awesome I was helped right away and walked threw the entire process step by step and Richard was friendly and personable. I will be The dealership was awesome I was helped right away and walked threw the entire process step by step and Richard was friendly and personable. I will be back when it is time to get another car More

MILITARY SCAM!!!! STAY AWAY Bought my 2013 Honda Accord here in mid June 2015. The clutch and transmission completely went out one month later. My vehicle was still under warrant Bought my 2013 Honda Accord here in mid June 2015. The clutch and transmission completely went out one month later. My vehicle was still under warranty and I had purchase an additional Honda care and still nobody would cover it because it looks like it was damaged from someone misusing it. My husband and I are very careful with our vehicles and make sure to drive them properly. We've been driving manuals our whole lives and are very familiar how to drive them properly. I am now responsible for replacing my whole transmission and clutch and I only drove it for four weeks. It was obviously damaged before I purchased it but now I am responsible for the $9,000 it will cost to replace it. I called Pacific Honda to see if they would help me out with the repairs since they sold it to me in that condition but they refuse to take any responsibility at all. They got their money so they don't care what condition the vehicle is in as long as it's fixed enough for you to drive it off the lot. I'm in the military and they knew I was scheduled for PCS orders. I was supposed to be driving across country in less than a month and my vehicle sat three while I was waiting for an answer from Pacific Honda. They ended offering to fix my vehicle at a discounted rate of 6,000 and they needed the payment up front before they would even order the parts. They already had my vehicle torn apart in their garage so they would have made me pay a huge fee before they would let me pick it up anyway. I decided to take out a loan and take them the money so I would be able to take the car across country when I moved. With all the money I spent on towing fees, rental cars, and all the repairs, I may as well bought a new car. To this day I'm still having issues pop up that should have been taken care of before I bought it. This company covers up problems like a band-aid and never actually fix the problems. Take your money and go somewhere else that's trustworthy. These people scam military and take advantage. More