Pacific Honda

a very bad recall/repair experience, they are a big rip off very bad experice, they are a big rip off. I took my 2004 odyssey to Pacific Honda for a recall in July on a Friday. The guy there offered me a re very bad experice, they are a big rip off. I took my 2004 odyssey to Pacific Honda for a recall in July on a Friday. The guy there offered me a rental car on behalf of Honda (as it was a recall) which I accepted (and later repented, read below). I told him that the check engine light turned on a week ago and I thought brakes and power steering pump hose (had a leak) needed inspection. He said they would charge $195 for the inspection and the amount can later be used towards the repair. I agreed. He told me that I will get a call in the morning around 9 and then I can bring the rental car and take my car (or leave it for the repair). I had plans with my family around noon and in the entire afternoon. Little did I know that they will be shattered, thanks to the "excellent (?)" service of the dealership. I did not get any call until 11. I called to check, the gentleman who was responsible for my car had a day off. I was asked to check again. Call again at 1. Same thing. Kept calling but they could not trace who was assigned to work and if someone was assigned at all. Called at 4 pm and got the impression that someone was working on it. I was also worried because it was Saturday and the rental company would close at 5. I did not want to pay the rental from my pocket for Sunday and Monday. I decided to go and check. My whole day was ruined. Around 5, I was told that they did everything they were supposed to and they handed me the estimate. It was surprising because until 4 they could not trace if somebody was even assigned to work on the car and apparently no one was. But anyway. Now about their estimate. They said the car needed a new transmission and it would cost $5661. When I asked in detail (on Monday, when the gentelman came back to work), if they even checked properly (other than just reading the code off the scanner). I was told that they did test drove, there was very loud whiny nouse at low speeds and it had a severe clunk during upshifts. It was shocking because I never felt any problem with the transmission. There was never any noise and it shifted very smoothly. As for the brakes, they said that the front pads were 0% left, rear pads were 10% left, and rotors needed machining. The estimate was $390 for front (including machining) and $290 for rear (without machining). As for pump hose, they said it needed to be replaced and also recommended that the pump be replaced as well (there was nothing wrong with the pump). The labor for pump and hose was $585 and parts were extra. But, in fact, there was nothing wrong the transmission. I just read about the code on internet and realized that it was nothing serious. Replacing the transmission fluid could fix it for others (or in some cases cleaning the solenoids). I just erased the code. Now it has been six months since then, and the car has been running just fine. No check engine light (I have not even changed the transmission fluid), have driven more than 3000 miles and everything is perfectly fine. And they wanted me to spend $5661 on transmission. As for the power steering pump, it was fine, and I knew it. The hose had a very small leak at the connection point and it is still fine. Just added a little power steering fluid (the Honda brand is $4.5, a bottle) and that's it. As for brakes, I took it to another mechanic. He said the rear pads were fine (more than 70%) and didn't need to be replaced. According to him they had more than a year of life on them. The front pads were about 30% but he recommended that they be replaced. It cost $100. In short, they have a bad customer service and are a big rip off. Stay away from them! More

Pre Owner Certified Purchase I worked with Brooks Simpson at Pacific Honda. I am a woman and I hate buying cars (HATE). He helped me from start to finish. He was knowledgeable I worked with Brooks Simpson at Pacific Honda. I am a woman and I hate buying cars (HATE). He helped me from start to finish. He was knowledgeable in their fields and helped me find the perfect car, No pressure through out without any attempts to upsell me on additional features on the car. They were fair with the value of my trade in. I will highly recommend going to Brooks if you're looking for a car! Great Job Brooks! More

Extremely frustrating experience I received a 8% lower quote the same day I got my new car from them. And the information they provided is very misleading. They signed me into a lease I received a 8% lower quote the same day I got my new car from them. And the information they provided is very misleading. They signed me into a lease contract without mentioning anything about the fees while they were busy selling their services, when I was sitting there clearly expressed my need - I can do finance and I don't think I need that much service for a leased car. But they kept persuading me that lease is lower interest rate and I can return it any time I want without any penalty, which is total WRONG! And when I tried to talk to them after, they kept me waiting for one week and replied you should have not signed the contract if you don't read through, and you should not shop around after closing the deal people are busy there. Now I end up in a three year LEASE contract at 10% higher price. More

Excellent Car/Pleasant No Pressure Experience My daughter and I had a great experience at Pacific Honda, where my daughter purchased her first car (a 2008 Honda CRV). We saw the car on the interne My daughter and I had a great experience at Pacific Honda, where my daughter purchased her first car (a 2008 Honda CRV). We saw the car on the internet and made an appointment with Tate Mackenzie to show us the car. I had previously had terrible experiences purchasing cars at dealerships, but Tate was so funny and friendly, that he made purchasing a car a pleasure. It was more like purchasing a car from a friend, than from a salesman. He was not pushy at all and did not make us sit there for hours. Instead, he really worked with us to find a fair price. Tate made the purchasing experience smooth and hassle-free. My daughter absolutely loves her car and we left the dealership extremely happy and satisfied. Tate also contacted us a few days later to ensure that my daughter was still happy with the car and that we were satisfied with the purchasing experience. This was by far the best dealership experience I have ever had. I highly recommend both Tate Mackenzie and Pacific Honda. More

great service I am a resident of Chula Vista my son Alex Pena needed a vehicle we visited your used car Center map with a mr. Brooks sellers he was very attentive I am a resident of Chula Vista my son Alex Pena needed a vehicle we visited your used car Center map with a mr. Brooks sellers he was very attentive well mannered salesperson I gave him five stars he attended as well took us through the financial system very well game of this man 5 stars I think him and Pacific Honda and I will recommend other customers to you thank you very much for Gerardo Pena More

Levaeh Ladii Great customer service Mr. Darnell Jackson, I appreciate you coming in when you were supposed to be off already. Hope you enjoy the game on Sunday. Ho Great customer service Mr. Darnell Jackson, I appreciate you coming in when you were supposed to be off already. Hope you enjoy the game on Sunday. Hope the Chargers make you proud More

Excellent Experience This was my first car buying experience, and if I had to do it all over again I would absolutely still choose Pacific Honda. My sales associate Scott This was my first car buying experience, and if I had to do it all over again I would absolutely still choose Pacific Honda. My sales associate Scott was amazing and made the process simple and hassle free. We initially went to the dealership only to look, but after meeting the sales team and sitting down with Scott we decided to make the jump and purchase a vehicle. I would hands down recommend them to anyone looking for a new vehicle, Pacific Honda has an amazing team. It has been a pleasure to work with them. More

great experience my dealers name was ted, and was a very sharp gentleman whom was very understanding and helpful. i would highly recommend him to anyone in need of a n my dealers name was ted, and was a very sharp gentleman whom was very understanding and helpful. i would highly recommend him to anyone in need of a new car, just because he will make it happen with in reason for you. More

Great Customer Service Darnell was great with assisting my mother on her car search. She was undecided bht he was flexible, patient and dedicated to making sure she was happ Darnell was great with assisting my mother on her car search. She was undecided bht he was flexible, patient and dedicated to making sure she was happy. Thanks Mr. Jackson More

Great Experience Very efficient workers, nice atmosphere! Even if I waited for about 2 hours to get my car serviced since it was a busy weekend, the waiting area was c Very efficient workers, nice atmosphere! Even if I waited for about 2 hours to get my car serviced since it was a busy weekend, the waiting area was comfortable and it wasn't a drag staying there. Free wifi and refreshments! More