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Pacific Honda
San Diego, CA
492 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 492 reviews
June 25, 2011
My overall experience was great! The people are extremely friendly and the sales representative wasn't pushy, which is exaclty what I wanted he was honest and explained every detail clearly. I'm in love wit friendly and the sales representative wasn't pushy, which is exaclty what I wanted he was honest and explained every detail clearly. I'm in love with my new car and would def recommend this dealership. More
by Natasha1
Employees Worked With
Nathan Malakooti
June 15, 2011
I was looking on the internet for a Honda Accord (used) with low miles, so I called Pacific Honda and Albert answered my call and answered some questions I had, he even called me back before I drove down t with low miles, so I called Pacific Honda and Albert answered my call and answered some questions I had, he even called me back before I drove down to San Diego, so I wouldn't have a wasted trip. Albert was very pleasant to work with to find the right car for me. Albert took us all over the dealership and let me choose the Honda Accord I wanted to test drive. Albert was so patient and very nice to us. I actually picked out the car I wanted and Albert made the deal a smooth one. Usually buying a car is such a big hassel and your there for hours upon hours just doing paperwork. Albert made it such a pleasant extraordinary experience this time around, I totally recommend going to see Albert at Pacific Honda for help. Thank You Albert for everything! More
by Alley1964
Employees Worked With
Albert Castellanos
June 14, 2011
I leased my first ever Honda, an Accord SE on 4/21/11 from Pacific Honda. When this car was totaled on 6/2/11, Pacific Honda went out of their way to comfort and act as a resource for me. They assured me from Pacific Honda. When this car was totaled on 6/2/11, Pacific Honda went out of their way to comfort and act as a resource for me. They assured me that they would take care of me when the time came to get another car. Once the insurance company finalized the numbers, Pacific Honda was able to locate an extremely inventory limited model/color so that I was able to replace my original purchase with the exact same model/color, at the same price. Because of their help, I was able to get my new car before the checks from the insurance company had even been received. Their customer service is OUTSTANDING!!! Not only are the people in this dealership friendly and courteous, but they LISTEN, a skill which most car salespeople do not have. Thank you Wally, Lionel, Franklin and Steve!! You have made my car leasing experience a pleasure. Will highly recommend you and your dealership. More
by klmvangard
Employees Worked With
3
June 13, 2011
Mark was friendly, not pushy, knowledgable, patient, polite, eager to do anything he could to help us find a car that was "right" for us. His offer for us to call anytime with any concerns was sincere a polite, eager to do anything he could to help us find a car that was "right" for us. His offer for us to call anytime with any concerns was sincere and we appreciated the follow-up call we received from him. More
by mfarnes
Employees Worked With
Mark Paydar
June 07, 2011
This was my first car purchase and I couldn't have found a better price. I've always wanted a Civic and I had my heart set on getting one. I didn't think for what I was willing to pay they could put me in a better price. I've always wanted a Civic and I had my heart set on getting one. I didn't think for what I was willing to pay they could put me in one, BUT they did! There was even some minor detailing I requested on the interior to be done and they let me take the car that day and bring it back in the next week to have what I asked for taken care of! I couldn't have asked for better customer service! Jim and Ricky were FANTASTIC and we will definitely go there for all of our future car purchases. More
by jgrinage
Employees Worked With
Ricky and Jim
June 06, 2011
Salesmen Mark Morrow and Jim Gardemann really advocated for me and were very professional. I appreciated the special treatment I received and would definately recommend them to friends interested in buyin for me and were very professional. I appreciated the special treatment I received and would definately recommend them to friends interested in buying a Honda. More
by bmgarland
Employees Worked With
Mark Morrow Jimmy Gardemann , Mark Morrow
June 05, 2011
This is for the service department. If I could give them zero stars I would. I was stranded when I turned off my 2009 Honda Civic (23k miles) and it wouldn't turn back on again. I had to get a tow truck. Th zero stars I would. I was stranded when I turned off my 2009 Honda Civic (23k miles) and it wouldn't turn back on again. I had to get a tow truck. The tow truck driver tested the battery and said there seemed to be something wrong with the alternator or battery. I took it into the Pacific Honda service department and tested the battery and said it was good and just blew me off. I took my car in two days later to get the oil changed (elsewhere not the Honda service department). They checked the battery and said it tested bad. I called the service department (my car is under warranty for another year and a few months) to make an appointment to check it again. When I got there, they claimed they had no record of the appointment and "sometimes the girls up front don't keep good track of the appointments". What? Isn't that their job? The service writer named Jennifer was extremely rude. She told me it would take 5 hours. I asked if they could give a ride back home and they said they don't offer that service. On the website, it says that you request a shuttle service or rental car. I just left because I didn't want to sit and wait for 5 hours. My opinion of Honda has really been tarnished. I am going to take it to a different dealership for service. Perhaps, I will have a better experience. I doubt it can be worse. More
by SallyCatman
Employees Worked With
Jennifer (service writer)
June 04, 2011
Robert Jimenez was the difference maker in this deal. Great guy, good personality, down-to-earthy guy. Not a hard sale, but an informed sale. I told them I did not want to haggle and wanted rock bott Great guy, good personality, down-to-earthy guy. Not a hard sale, but an informed sale. I told them I did not want to haggle and wanted rock bottom price, and they gave it to me. Robert knew what I (the dad) wanted hear, and he knew what my daughter wanted to hear. Bob and Brianne Sheehy More
by rjsheehy
Employees Worked With
Robert Jimenez
June 04, 2011
Our overall experience was fantastic. Nancy Dunn was our dealer. She was so helpful and not pushy at the same time. Eventually, she was able to give us the car at the price we initially asked for. She wa dealer. She was so helpful and not pushy at the same time. Eventually, she was able to give us the car at the price we initially asked for. She was very pleasant to work with and very informative from the very beginning. At the end of the deal, we worked with Dottie Dahlin, the Finance Manager. She was one of the sweetest, most friendly people ever! She was also very knowledgeable. It was such a great experience. We will definitely be returning to Pacific Honda in the future. More
by janalcafaras
Employees Worked With
Nancy Dunn, Dottie Dahlin
June 03, 2011
I had to get a car fast as I had totaled mine. Carlos was knowledgeable & found several great options for me fast, AND, worked within my parameters. The service was fast, efficient, friendly and withou was knowledgeable & found several great options for me fast, AND, worked within my parameters. The service was fast, efficient, friendly and without pressure. I would highly recommend both Carlos and Pacific Honda. More
by totalled
Employees Worked With
Carlos Alvarado
