Pacific Honda

direct and easy purchase of new car Vance was honest & direct and didn't waste our time haggling us or being pushy like others at other dealerships. Upon returning Marcelo was fast, thro Vance was honest & direct and didn't waste our time haggling us or being pushy like others at other dealerships. Upon returning Marcelo was fast, through & efficient. The car buying process was painless and to the point. Both sales consultants were very knowledgeable and took the time explaining features. Days after the purchase, Marcelo followed up with an email and offered to answer any questions that I may have. I was surprised by the thoughtfulness, would definitely recommend anyone buying a new or used car. More

Unfortunately, we had a very bad experience in Pacific Honda. They had told us we needed to resign the purchase contract since they had made a mistake. Richard Choi had told us we could return the vehicle Honda. They had told us we needed to resign the purchase contract since they had made a mistake. Richard Choi had told us we could return the vehicle since the original contract was invalid. Steve Gerardi, another supervisor, came up to us in a rude manner and told us we couldn’t make any changes. Which is fine, I get it, but it was the rude and condescending manner in which he approached us and “apologized”, which basically was a slap in the face, the way he came across. I definitely did not expect for a manager to speak to me in such a manner. In addition, Mr. Richard Choi, the one helping me originally, just basically abandoned us as clients and would not even face us or look us in the eyes. Not a way to treat a client by Richard Choi and even worst way from Steve Gerardi. I hope not to ever go through moments like these in front of my family. It was an embarrassing moment that makes me never want to return to this establishment. More

Buy Used Car Here I was in the market for a used car and was having a problem getting one, most dealers wanted a cosigner since I did not have a car on my credit report I was in the market for a used car and was having a problem getting one, most dealers wanted a cosigner since I did not have a car on my credit report and my credit wasn't that strong. I applied to this dealer through credit Karma one of the sites that hook you up with a dealer and I was introduced to Pacific Honda used car department and Eduardo Ibarra. Eduardo took care of me, I had already seen a car online a 2011 Nissan Altima with low miles only 85,000 and was interested in it. We went for a test drive and then began to get some background information etc., the salesperson was quite helpful and was able to get me financed. Although I had to pay a higher interest rate, I could not have got financed otherwise or would still continue to have a hard time getting an auto loan. As far as the product is concerned there was no pressure in buying the car and after a month or so the car seems to hold up well. When I bought the car it seemed to have minor body work that was needed. Eduardo completed a "Due Bill" with me and took care of the minor damage even though we seemed to miss a scratch. These guys seem to do good work and no haggling about the repair. Overall I would recommend them to anyone seeking a second chance and or starting over. More

Bad negotiators They did not listen what i was there for. All they want is just to pull your credit and then they can talk to you about price. I could not even nego They did not listen what i was there for. All they want is just to pull your credit and then they can talk to you about price. I could not even negotiate anything. So basically this guys are good to se only online, nothing new to get from them unless pull your credit score. that is so dumb. More

Go see Jeff McPike Today I bought my second Honda from Pacific Honda. I had such a great experience with Jeff McPike the first time (when he was the only person on the w Today I bought my second Honda from Pacific Honda. I had such a great experience with Jeff McPike the first time (when he was the only person on the west coast that was able to get me the exact car I wanted) that was sure to return. I was not disappointed. I absolutely dread the car buying experience. Negotiating, add-ones, bait and switch... you will get NONE of that with Jeff. He’s honest, transparent, quick, and ultra professional. He even came in on a Sunday (his day off) to finalize the sale of a high-demand car because I couldn’t make it in sooner. I have and will continue to recommend to all my friends and family to visit Jeff McPike at Pacific Honda. He’s seriously the man. More

Dishonest Management and Finance closers I will NEVER recommend this dealership. This is my last time dealing with Pacific Honda and Honda in general. I WILL NEVER BUY OR LEASE FROM YOU AGAIN I will NEVER recommend this dealership. This is my last time dealing with Pacific Honda and Honda in general. I WILL NEVER BUY OR LEASE FROM YOU AGAIN! Twice I've leased from Pacific Honda and twice I've been TOTALLY RIPPED OFF! There are 4 of my family members in Texas that drive Honda's. After hearing about another horrible experience with Pacific Honda. Not only did I stay loyal to the same brand. I stayed loyal to the dealership as well. In addition to this, I rented a hotel room in San Diego, paid for a dog sitter, and drove all the way to San Diego from LA to pick up this car. Why did I do this? First and foremost to stay loyal. Second, to receive this amazing discount that was noted/sent to me. Not only did I not receive this discount, but I paid more than the initial price of the car. I came to San Diego expecting to pay less than the $282 I was paying for my previous car (which was more expensive), but I left with a lease that is $327 a month. That's $45+ more than my previous car. This after being told that I would receive this amazing discount no matter what. Initially I was told that my lease would be the same amount as my previous lease. This after they tried to lease the car to me at 3 different prices before this price was quoted. This, also after testing the car, thinking about it, making sure it was the one for me instead of the Lexus I nearly leased. This, also after thinking I was getting the car at one price for 2 hours (until they ran a credit check). Negative credit check or not, I rented a hotel room in San Diego, paid for a dog sitter, and drove all the way to San Diego from LA to pick up this car. Why not just do a credit check before everything else? Before 'me' driving to SD, before paying for a dog sitter, before renting a hotel room. I am absolutely FURIOUS, and HATE how these criminals CHEATED me. In addition to all of this, it was a Honda Financial credit report, not an actual credit report that is used for everything else. If Honda would have used the official credit report, I would have been able to negotiate a lower price than the $282 that I agreed on. Although I extended my lease to a fourth year, Made every single one of my payments + late fees, I'm still treated like someone who has never walked into your dealership. OH! Don't let me get started on the finance closer. After explaining my horrible experience, she STILL tried to push all of these extras on me. I sat there for over an hour while she tried to sell all of these extras to me 3 different times. Why she kept pushing after the 2nd go around, I could not tell you. PATHETIC! Chris More

Great Sales Person and quality products I was introduced to "DJ" Jefferson by a friend and I am so impressed by his caring and concern for my situation. I needed to get into a car as quickl I was introduced to "DJ" Jefferson by a friend and I am so impressed by his caring and concern for my situation. I needed to get into a car as quickly as possible at the best rate . I spoke with him over the phone and let him what I needed in a vehicle and the price range that i wanted and payments range. When i went in for my appointment, he had a range of vehicles that would fit my needs and was able to get me into it.. Thank you DJ!!!! More

Avoid taking your car even to change oil here. I took my 2007 Odyssey today for a simple oil change. I was told to wait for one hour and half. The shop was not busy, and everyone else had service I took my 2007 Odyssey today for a simple oil change. I was told to wait for one hour and half. The shop was not busy, and everyone else had service done on their car and left. I didn't hear from them for almost 2 hours. Horrible. I went to the personnel and he told me then that my car has not been serviced and they will start now. (So what were they doing for the past 2 hours? Their excuse was that there wasn't enough technicians. But then how did the others get their car fixed before me?) After 15 mins. they still have not started on my car, so I just asked for the car to be brought back to me. It took another 15 mins to get my car out of the garage. I recommend to go to another Honda dealer that you have seen good reviews on. More