Pacific Honda

On Dec 31, 2012, I went to Pacific Honda to purchase a used Honda Accord EX-L, I had been to a number of car lots early in the day so I was not in the mood for games or xx. However, I was greet immediatel used Honda Accord EX-L, I had been to a number of car lots early in the day so I was not in the mood for games or xx. However, I was greet immediately as I walked on the used car lot by Richard Inzunza, he informed me he was with a customer however, he would get another gentleman to assist me. Fred Beraud assisted me and showed me a number of cars on the used lot, I informed him of what I was looking for and he showed me the exact cars I was interested in. He did not show me cars with a lot of miles or try to persuade me to buy a car I really did not want. He actually listen he was very helpful and friendly. These two gentleman made my car experience a very pleasant one and I would recommend anyone who is looking to purchase a car to check out Pacific Honda and ask for Fred Beraud or Richard Inzunza. Thank you Fred, Richard and Pacific Honda. More

I have owned a Honda CR-V for 15 years and always received great service from the Pacific Honda service department. When it came time to replace my car, I thought I would give Pacific Honda Sales a received great service from the Pacific Honda service department. When it came time to replace my car, I thought I would give Pacific Honda Sales a chance. I had already done my research and knew I wanted a Pilot 4WD LX model. I also already had a quote in writing from another dealership (albeit a dealership 90 minutes from my house) for a price I was willing to pay. I stopped by Pacific Honda to see if they could match the price. So why did it take 3 hours to purchase a car when I already knew what I wanted?? Why did it take 3 hours to conclude the transaction when a a car with the exact specs I wanted was sitting in the lot? Bottom line: Everything you have ever heard about car salespeople I experienced at Pacific Honda. 1.) The Hard Sell - The salesperson was trying way too hard to sell me a car that I had already decided to purchase. She kept telling me that she would get me a "good deal". However, I didn't want a "good deal", I just wanted Pacific Honda to match the price I already had from another dealership. 2.) Let Me Talk to My Manager - The number of times the salesperson went back and forth "to see her manager" to see if he would offer me a "deal" was ridiculous. (Why couldn't the "manager" just come out and tell me what my options were? Why couldn't the sales person just take me to the "manager" so I could talk to him?) I knew what I wanted and I knew what I was willing to pay. Every time she came back with a quote there was always one more thing. They could offer me the car at X price, if I purchased the extended service package. They could offer me the car at Y price, if I purchased the security system. On and on and on went the litany of add-ons and each one affected the "base" price of the vehicle. Perhaps this is standard practice in the industry, but it is downright insulting to the customer. Consumers want to know what the cost of the car is - period. 3.) Don't Let Them Out the Door Without Signing - When I finally agreed to a price, then I had to wait to talk to financing (which was the only bright light in this whole saga. Dottie was fabulous. They should have Dottie on the floor selling the cars.) I had offered to pay cash and walk out the door with the car if it would get me a lower price, again salesperson unclear on what would get a better price. So...I meet with financing, but I have to wait, and wait, and wait. It is raining. It is getting dark. My daughter has been with babysitter for hours now and I am still waiting. Salesperson tries to fill the time by offering drinks, going over the owners manual with me, but she doesn't know very much so it is clear that it is a futile effort. Finally, I talk to financing. 4.) Financing - Financing was fabulous. Dottie was so knowlegable and was able to push me through the whole process and get me out the door in 20 minutes. She does the soft sell on products and packages I declined to purchase with the sales person, but Dottie actually sounded like she knew what she was talking about. I'm telling you, Pacific Honda, put Dottie on the sales floor, she knows her stuff. 5.) Bait and Switch - I was willing to buy the model on the lot (allegedly the "only" one in the model I wanted), but there were some accessories that came already added to the car -- wheel locks, mud flaps, cargo tray/liner, etc... so I had to buy the "extras" if I wanted that car. It wasn't that big a deal, except once I got it home and looked at it in the daylight I was hard pressed to find the "mud flaps". I looked on the official Honda site to try to see what the "mud flaps" look like except they aren't listed as an option. The cargo tray/liner is non-existent. I'll be going back to the dealership when it re-opens tomorrow to inquire about the "add ons" that don't seem to be there, however, given the track record so far, I don't have a lot of faith that I will be very satisfied with what they tell me. In the end, if you enjoy the haggling and the back-and-forth of negotiating, you might enjoy the car-buying process at Pacific Honda. For me, I am just grateful that I only have to buy a car every 15 years. I couldn't bear to have to go through this process again any time soon. More

I would buy a car from Eugene / Eufemio again. He is low key and a nice guy. He did not overdo it or put on too much pressure. key and a nice guy. He did not overdo it or put on too much pressure. More

I just got a 2013 Honda Odyssey last night. Angelina James greeted me in the parking lot when I arrived and let me test drive a car immediately. I wasn't planning on buying the same day, but after she g James greeted me in the parking lot when I arrived and let me test drive a car immediately. I wasn't planning on buying the same day, but after she got me a great deal we decided to drive the minivan home. I even changed my mind before the paperwork was finished, and wanted beige leather instead of the original Truffle that came with the one I test drove. They didnt have one on the lot, but she located one on their nearby lot, had it detailed and delivered before the paperwork was finished. She even stayed after their closing time and helped me link the phone to the car. Excellent service! Angelina was very professional. I am usually stressed when making a large purchase like a new car, but she made it a pleasant experience. If you need to buy a new car, I'd recommend asking for Angelina James More

Kevin was very helpful, made the experience of buying a used car enjoyable. He gave us many options for year and models on the CRV. I would recommend him to others. No pressure sales style. used car enjoyable. He gave us many options for year and models on the CRV. I would recommend him to others. No pressure sales style. More

I purchased a new auto from the dealer after the usual back and forth negotiations on price, primarily because the dealer was conveniently located near my home. I decided to purchase a car after a test d back and forth negotiations on price, primarily because the dealer was conveniently located near my home. I decided to purchase a car after a test drive and asked the dealer to work up a price and details for me, but I had to leave for work. I had to contact them the next day because I don't think they thought I was serious when I said "OK, work up the details and send me an offer". " I am giving you another chance to earn my business." After agreeing on a color and price, the sales rep later responded, it would take many days and cost extra for the color he had agreed to sell me. In addition, the car on the lot had "special tires" that needed to be removed if I was going to get the car at the agreed upon price. After working out the details and settling upon a price for the special tires, the dealer happily took my money. AFTER TAKING MY 30 THOUSAND AND HANDING ME MY KEYS, the sales rep and manager met me at the car and said "the car has a head light problem and we have ordered the part...we will give you a loner when you bring it back in for repair. They showed me the receipt for the ordered part, so they knew about the defective headlight prior to taking my money and did not tell me...then they wanted me to take time off to have it repaired. I was clearly angry in the parking lot so they agreed to pick my auto up from my office. It is a secured lot so I made them pick up and return the auto to my home, but I had to arrange for my spouse to be home to meet the sales rep who picked up the car a few days later. The car was returned to my house at 10 pm (after the dealer closed) and the sales rep had his son in my auto....he said he had to pick his son up from somewhere on the way home from work. While I appreciate him trying to be a good father, this further increased my liability. Now I have a dealer sales rep and son, driving in my auto. Suffice it to say, the experience was just ridiculous and unprofessional. This is my 5th honda, third from this dealership. Worst experience by far. One final note, after we agreed upon a price (by email) the dealer wanted me to sign some paperwork that night. I had to work the night shift and asked that the paperwork be done and ready to sign on my way to work. He assured me the paper work was done so I left to go to work early and stopped by the dealership. The paperwork was not done. I didn't have time to listen to the sales pitch on all the service plans they sell, even after I stated I was not interested in extended warranties, etc. So, I had to return to the dealership the next day to finalize the deal. This required more time on my part, and was really unprofessional. More

This was my first new car buying experience and Chris was awesome to work with. He was understanding of my needs and not pushy as far as anything I explained I didn't need. Very friendly staff and the proces awesome to work with. He was understanding of my needs and not pushy as far as anything I explained I didn't need. Very friendly staff and the process with him was very smooth. Overall my experience with him was awesome! More

Mark is the man. Got us a great deal--working with him was a pleasure. Would recommend him to anyone looking for a new car. was a pleasure. Would recommend him to anyone looking for a new car. More

What a gentleman. Such a pleasure working with a easygoing sales-rep. Nothing was too difficult for him....we changed from a lease to a sale and from no trade-in to a trade-in...a really nice guy. easygoing sales-rep. Nothing was too difficult for him....we changed from a lease to a sale and from no trade-in to a trade-in...a really nice guy. Ask for Mark to get a great no-pressure deal and leave happy. More

Awesome experience here at pacific honda, he was not only fast, but very courtesy and friendly, spoke with honesty and well mannered appearance, my family and I are very pleased to know he was there when we fast, but very courtesy and friendly, spoke with honesty and well mannered appearance, my family and I are very pleased to know he was there when we arrived.; thank you Jason ...... YOur GReat. More