Pacific Honda

I just got a 2013 Honda Odyssey last night. Angelina James greeted me in the parking lot when I arrived and let me test drive a car immediately. I wasn't planning on buying the same day, but after she g James greeted me in the parking lot when I arrived and let me test drive a car immediately. I wasn't planning on buying the same day, but after she got me a great deal we decided to drive the minivan home. I even changed my mind before the paperwork was finished, and wanted beige leather instead of the original Truffle that came with the one I test drove. They didnt have one on the lot, but she located one on their nearby lot, had it detailed and delivered before the paperwork was finished. She even stayed after their closing time and helped me link the phone to the car. Excellent service! Angelina was very professional. I am usually stressed when making a large purchase like a new car, but she made it a pleasant experience. If you need to buy a new car, I'd recommend asking for Angelina James More

Kevin was very helpful, made the experience of buying a used car enjoyable. He gave us many options for year and models on the CRV. I would recommend him to others. No pressure sales style. used car enjoyable. He gave us many options for year and models on the CRV. I would recommend him to others. No pressure sales style. More

I purchased a new auto from the dealer after the usual back and forth negotiations on price, primarily because the dealer was conveniently located near my home. I decided to purchase a car after a test d back and forth negotiations on price, primarily because the dealer was conveniently located near my home. I decided to purchase a car after a test drive and asked the dealer to work up a price and details for me, but I had to leave for work. I had to contact them the next day because I don't think they thought I was serious when I said "OK, work up the details and send me an offer". " I am giving you another chance to earn my business." After agreeing on a color and price, the sales rep later responded, it would take many days and cost extra for the color he had agreed to sell me. In addition, the car on the lot had "special tires" that needed to be removed if I was going to get the car at the agreed upon price. After working out the details and settling upon a price for the special tires, the dealer happily took my money. AFTER TAKING MY 30 THOUSAND AND HANDING ME MY KEYS, the sales rep and manager met me at the car and said "the car has a head light problem and we have ordered the part...we will give you a loner when you bring it back in for repair. They showed me the receipt for the ordered part, so they knew about the defective headlight prior to taking my money and did not tell me...then they wanted me to take time off to have it repaired. I was clearly angry in the parking lot so they agreed to pick my auto up from my office. It is a secured lot so I made them pick up and return the auto to my home, but I had to arrange for my spouse to be home to meet the sales rep who picked up the car a few days later. The car was returned to my house at 10 pm (after the dealer closed) and the sales rep had his son in my auto....he said he had to pick his son up from somewhere on the way home from work. While I appreciate him trying to be a good father, this further increased my liability. Now I have a dealer sales rep and son, driving in my auto. Suffice it to say, the experience was just ridiculous and unprofessional. This is my 5th honda, third from this dealership. Worst experience by far. One final note, after we agreed upon a price (by email) the dealer wanted me to sign some paperwork that night. I had to work the night shift and asked that the paperwork be done and ready to sign on my way to work. He assured me the paper work was done so I left to go to work early and stopped by the dealership. The paperwork was not done. I didn't have time to listen to the sales pitch on all the service plans they sell, even after I stated I was not interested in extended warranties, etc. So, I had to return to the dealership the next day to finalize the deal. This required more time on my part, and was really unprofessional. More

This was my first new car buying experience and Chris was awesome to work with. He was understanding of my needs and not pushy as far as anything I explained I didn't need. Very friendly staff and the proces awesome to work with. He was understanding of my needs and not pushy as far as anything I explained I didn't need. Very friendly staff and the process with him was very smooth. Overall my experience with him was awesome! More

Mark is the man. Got us a great deal--working with him was a pleasure. Would recommend him to anyone looking for a new car. was a pleasure. Would recommend him to anyone looking for a new car. More

What a gentleman. Such a pleasure working with a easygoing sales-rep. Nothing was too difficult for him....we changed from a lease to a sale and from no trade-in to a trade-in...a really nice guy. easygoing sales-rep. Nothing was too difficult for him....we changed from a lease to a sale and from no trade-in to a trade-in...a really nice guy. Ask for Mark to get a great no-pressure deal and leave happy. More

Awesome experience here at pacific honda, he was not only fast, but very courtesy and friendly, spoke with honesty and well mannered appearance, my family and I are very pleased to know he was there when we fast, but very courtesy and friendly, spoke with honesty and well mannered appearance, my family and I are very pleased to know he was there when we arrived.; thank you Jason ...... YOur GReat. More

I found a low mile Subaru Legacy that Pacific Honda was advertising on Autotrader; description was as I was looking for, contacted Ricky who assured me the car was as described. I made a deal over the phon advertising on Autotrader; description was as I was looking for, contacted Ricky who assured me the car was as described. I made a deal over the phone, had not seen the car due to distance, 100 miles away. Car was delivered to me, without a guarantee that I would buy it. Much to my satisfaction, car just as described. Needless to say they were very trustworthy and I would very likely buy again, now with added trust. Thank you More

Ricky was great! Easy to work with, I will buy from Ricky again! Ricky does a great job of following up and making sure everything is perfect. again! Ricky does a great job of following up and making sure everything is perfect. More