Pacific Honda

This is a review specifically for the service center. I had an appointment for 8:45am on a Wednesday. I needed 4 things: oil change, for them to check the alignment, check my tires, and to fix whatever w I had an appointment for 8:45am on a Wednesday. I needed 4 things: oil change, for them to check the alignment, check my tires, and to fix whatever was hanging down from under the car. I talked to the advisor and he decided to just add on 180K maintenance package. Didn’t really ask if I was interested, just decided that’s what I was there for. He took a look at my tires and said they were fine. Before I left I was being quoted around $900 and told it would probably be done mid day. I called around 3:30pm for an update and my advisor didn’t know what was going on, said he’d call me back in 15 min. Around 4pm, which is when I told them I’d need the car back, he gave me a call. With zero explanation as to why, he said the car wouldn’t be ready and they’d have to get me a rental from enterprise. Correction, I would pay for the rental and they’d take that cost off my bill. So I get a ride from my coworker back to the service center. Suddenly my $900 quote was over $4K. My tires, which the advisor said was fine, all needed replacing ($700). My front and back brakes and rotors all needed replacing ($1600). The cost for replacing my splash guard which was hanging off was $800. To fix a small oil leak was $400. I wish I would’ve said no to everything but I said yes to fixing the oil leak. I don’t know much about cars and I think they sensed that. I had originally said yes to the brakes and rotors too because they were so pushy but I’m glad I had changed my mind. Anyway, nothing that they were doing to my car should have taken a day and a half. Pretty much every other customer was there due to a huge recall. Since they don’t get money for fixing recalls, it felt like they were trying to take advantage and squeeze as much out of me as possible. I also think that they were so busy with the recall work that they just forgot about my car, which is why they had no explanation as to why it wouldn’t be ready. Anyway, they called me the next day around 12:45pm to tell me my car was ready. They gave me a 10% discount which apparently was also meant to make up what I paid for the rental. In my opinion, they should’ve taken the rental price off my bill AND an additional 10% for the inconvenience. I’m a single parent and had no car seat overnight since it’s installed in my car that they kept. Luckily I didn’t need to take my two year old anywhere, but the anxiety of knowing that in an emergency I had no car seat for her was terrible. Enterprise was the only good experience I had, they picked me up, dropped me off, and the rental and return process was quick and painless. More

Great experience with the service there. Tyler was very helpful and informative. Will definitely return here for future services Tyler was very helpful and informative. Will definitely return here for future services More

Great service and knowledgeable salesperson. The dealership has a large selection of cars. I could easily find the car i like. The dealership has a large selection of cars. I could easily find the car i like. More

Lua took such good care of me during my visit and matched me up with my dream car! me up with my dream car! More

I was rushed with the entire sales process without a thorough explanation. Generally, the experience from salesperson to finance was not a good one. I do not recommend Pacific Honda as dealership based thorough explanation. Generally, the experience from salesperson to finance was not a good one. I do not recommend Pacific Honda as dealership based on my own personal experience. More

Super easy to get in and out, The quickest service center I’ve ever been to! Couldn’t be more happy. You guys are the best! I’ve ever been to! Couldn’t be more happy. You guys are the best! More

I had a great experience at the delearship. AC, our salespersina, was helpful, friendly and responded to all of our questions. We were not planing on getting the car that day but we walked out AC, our salespersina, was helpful, friendly and responded to all of our questions. We were not planing on getting the car that day but we walked out with a new car. More

I had to wait about 1 minute to talk to the server person and my car was done on time. and my car was done on time. More

Excellent customer attention. Very polite and courtesy, Good financial advice. Always looking for the best solution for the customer. Very satisfied with them. Very polite and courtesy, Good financial advice. Always looking for the best solution for the customer. Very satisfied with them. More