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Oxmoor Ford
Louisville, KY
439 Reviews
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Showing 439 reviews
July 29, 2025
Great service from Doug Kimmons and his team. I have bought multiple vehicles from this dealership and am very satisfied with their efforts. I have bought multiple vehicles from this dealership and am very satisfied with their efforts. More
by fcwidman
Employees Worked With
Doug Kimmons
July 24, 2025
1-Star Review for Oxmoor Ford (Louisville, KY) I would give zero stars if that were an option. Our experience with Oxmoor Ford at 100 Oxmoor Ln has been completely unacceptable from start to finish. Th give zero stars if that were an option. Our experience with Oxmoor Ford at 100 Oxmoor Ln has been completely unacceptable from start to finish. The customer service — particularly from Lauren, Jenna, and Brandon — was not just lacking, it was outright dismissive and unprofessional. We purchased a Volkswagen from this dealership (which turned out to be a lemon, but that’s another story) and included an extended warranty. Over the weekend of July 19th, we made an appointment to have the vehicle diagnosed for a coolant leak. We spoke directly with someone at the dealership on Monday the 21st, confirmed we’d be towing the car to their lot, and explained the issue in full. Then on Tuesday, as the car was literally in transit via tow truck — which we paid for — we received a text message (because they insisted on communicating only via text) from Lauren stating that they don’t really diagnose or work on vehicles that aren’t Fords, and recommended we tow it elsewhere — AFTER the car was already en route. When we reminded her that we bought the car from them, and had already confirmed this appointment, her response was essentially, “We’ll try, but no promises — we’re not VW certified.” This lack of transparency should have been addressed on Monday, not after we spent time, money, and effort getting the vehicle to them. When we asked them to cover the cost of the second tow to the actual VW dealership, we were told Lauren had “spoken to her manager” and they refused to help with any of that expense — despite their failure to inform us of their limitations in the first place. To make matters worse, when we arrived on Wednesday the 23rd to pick up the car and take it elsewhere, we asked where it was parked on the lot. The response? “I don’t know, they usually park them somewhere down there by the side of Kohl’s…” No offer to help locate it, no concern that we had our young child with us, and no apology for leaving us to walk across a scorching hot lot to find our vehicle ourselves. This entire experience showed a complete disregard for customer service, communication, or accountability. There was no effort to resolve the issue, no ownership of their mistakes, and no concern for the inconvenience or frustration caused. If given the chance to buy from Oxmoor Ford again, I absolutely would not. If given the chance to use their service department again, I absolutely would not. If asked whether I would recommend them to anyone else — I absolutely would not. More
by JoniMackey
Employees Worked With
Lauren, Brandon, Jenna
June 11, 2025
this place is horrible! First I was told by many people that this place was terrible but I guess I wanted to find out for myself. so I took my car to to o more due to AbS li First I was told by many people that this place was terrible but I guess I wanted to find out for myself. so I took my car to to o more due to AbS light and my breaks weee not stopping, donte the service advisor sent me a message saying there was nothing wrong with my breaks and they would have the car back to me the next day. I insisted that he drive it and see how dangerous it was. the next day he called and said the code finally appeared and it was break line and sensor and the problem would be fixed.' further I went to get the vehicle and it was worst then what I brought it! this was a week after having no car and needing a rental. Layer he admitted I needed an ABS module. he and his management team was willing g to put me and my kids life at risk and even the manager said it was not drivable after sending me off. later I took tbe car to another shop and they said oxmoor messed up all the lines and wires and it will take a couple days for them to fix the problem. This is all after they lied about fixing the recalls. Oxmoor is the spray place ever and I will never ever drive a ford due to my experience and the quality of service I received!!!! More
by Amber.greenhill112
Employees Worked With
Donte smith
