Oxmoor Chrysler Dodge Jeep Ram

Very friendly, great customer service. Good service and very accommodating. Last service visit ran a little long so they put me into a conference room so that I could attend to conference Good service and very accommodating. Last service visit ran a little long so they put me into a conference room so that I could attend to conference calls in privacy. My wife does not speak English, but they go out of their way to assist her. I have been happy with my sales, service, and parts experiences. More

great My total experience at this dealership eas grrat. My credit eas poor snd they put in in a car that far exceeded my dreams. My salesman was also great My total experience at this dealership eas grrat. My credit eas poor snd they put in in a car that far exceeded my dreams. My salesman was also great and well informed. I will always do my shopping hete. Great More

Service Car was towed twice to the service department. Took 3 days to put in a 25.00 Speed sensor and was charged 205.00. By the time I drove home the check Car was towed twice to the service department. Took 3 days to put in a 25.00 Speed sensor and was charged 205.00. By the time I drove home the check engine light came on and the car couldn't be seen until the next week. By Thursday the car would not start again but was able to be jump started and taken back.... The car was looked at Friday and I was told I needed to purchase a 256.00 new battery. When I asked if that's all that was wrong I was told they couldn't diagnose the car because they couldn't get a charge. 20 minutes later a sales person called me wanting me to consider trading the car in because it's "up in miles!" My car has 80,000 miles on it! But it's interesting that the gentleman who I sent to tow the vehicle was able to charge the battery to put my car in neutral... he also said Joseph Price charged the auto to move it from the service department.... But it couldn't be charged to diagnose without purchasing a 256.00 battery?? Shady operations. By the way, I didn't need a battery... More

Service 650 miles from home I was recently in Louisville for the NCAA basketball tournament. The first day in town my brakes locked up on my Chrysler Town and Country. I manage I was recently in Louisville for the NCAA basketball tournament. The first day in town my brakes locked up on my Chrysler Town and Country. I managed to get the van to Oxmoor's service department the following morning. I had no idea what to expect bringing my van to a dealership 650 miles from home. As it turned out, I should have had no fears. Everyone at Oxmoor was fantastic. Janet told me they were extremely busy but she would try her best to fit the van into the shop. By mid day the problem was found, parts were on hand and work begun. I can't say enough about the personal attention I was given. From Janet at the Service Desk to Tim the shuttle driver. Everyone was professional, courteous and extremely friendly. I know if I was from a nearby area, I would be a regular customer. Thanks so much for making a stranger welcome. More

Very poor costumer service and bad job Yestarday around noon I dropped off my van for scheduled maintenance. I was told that my van would be ready around 4 or 5 pm because the repair should Yestarday around noon I dropped off my van for scheduled maintenance. I was told that my van would be ready around 4 or 5 pm because the repair should be take about 4 or 5 hours after they get it. At 5 pm I was asked to wait until 1 pm the following day. The next day I received a call from the service department advising me that my van was ready to be picked up. When I arrived at 1:30 pm, I find that my van has no headlights. When I dropped off the van for maintenance, only 1 headlight was out. Now I have no headlights whatsoever. What's even worse is that I wasn't even offered an apology for this incompetence. As the weather continues to worsen, I'm told time and time again that my van will be ready in a moment. Finally after about 45 minutes to an hour, they have my headlights working again. The service technician drives my van around for me to pick it up, he gets out of the van and sticks his hand out with the keys, acting as if his ignorance was my fault. In the end, it is me that has lost 2 days of work because of sub-par work ethic in the service department. On topping of that, not even an "im apologize with the inconvinient' i received from them, because its clearly ''someone'' didnt very well his job...like i said before, like was my fault and was a favor what they did to me. I remind you wasnt free. I have given this rating 1 star, because a rating of 0 star is not available. As long as they keep up this poor costumer service, i dont recommend this dealership to anyone. More

Incredible People Today my husband and I brought our new Jeep home from this dealership. We had recently been through a serious personal situation and wanted a smooth c Today my husband and I brought our new Jeep home from this dealership. We had recently been through a serious personal situation and wanted a smooth car buying experience. Unfortunately, the exact vehicle we wanted didn't exist in Kentucky but instead of trying to talk us into a different vehicle, the wonderful people at Oxmoor Jeep searched for exactly what we were looking for. We had to wait a few days for it to arrive (and I'm NOT a patient person), and when there was a hiccup in the timing, I arrived unannounced in the dealership and expressed my unhappiness. I have to admit that I was being totally unreasonable, but Dexter, Willie and Dewone never got flustered. They listened to my concerns and did everything they could to ease my stress. Dewone even drove one of our trade in cars to the dealership to help me out. I walked out of there with a smile. This is the nicest group of people that I've ever dealt with when buying a car and I will return when my daughter is ready for a vehicle and every time we are looking. I recommend Oxmoor Jeep to anyone looking for a car. More

2014 Cherokee & Issues So back in January of 2014, I purchased a new 2014 Cherokee. The sales process was the typical sales process. Them trying to get you into a car/jeep t So back in January of 2014, I purchased a new 2014 Cherokee. The sales process was the typical sales process. Them trying to get you into a car/jeep that you may or may not want. And when it came to negotiations you have the constant back and forth back and forth to get the amount to what it should be. Luckily, I seen the price on the internet and got it $4000+ below MSRP. It was a great value! So we worked out the price/payment. The actual process wasn't extremely too bad but you don't get the sense that you're wanted at the dealership that you're kind of a nuisance. In fact, I've bought from two Oxmoor dealerships, it's mainly the dealership management that allows this behavior. So we signed and I have my new car. It took them over 30+ days for them to send the payoff for my trade in. This is unacceptable by any standards. I ended up threatening them stating that if the trade in wasn't paid off by the time my payment came due and I ended up having to pay that amount I would be looking to them for reimbursement. I felt they were trying to get a lower payoff amount. Also... If you need to get in touch with someone. You might as well forget it. Once they've sold you the car your on your own. It's absolutely impossible to get a call back. Save yourself some trouble... If you're wanting a Jeep or Chrysler vehicle.... plenty of better options for a dealership. I honestly don't know if I would want to accept a free vehicle from this dealership just because of all the hassle. More