Oxmoor Chrysler Dodge Jeep Ram

Saved by Sybil We were in Ky visiting family (654 miles from home in SC), when our engine light came on and we were quite perplexed. We had just had the oil changed We were in Ky visiting family (654 miles from home in SC), when our engine light came on and we were quite perplexed. We had just had the oil changed in SC before leaving, and here we are with a check engine light and not sure why. I brought the 2012 Jeep Wrangler to the service when they were opening and shared the issues. Sybil Koch was VERY helpful. She understood our dilemma, and worked us into the queue in order to determine what was up. We definitely had a problem that needed attention, and it was going to take all day. Needless to say, we needed to find a car to use, so we were connected to Enterprise, just up the road, and they came, picked me up, set me up with a car (which our extended insurance covered), and we were still able to visit family in the Masonic Home, proceed with our plans while in town, and pick up our car the next day. It was as if we had been their customers for years. We are most thankful for personal assistance and courtesy. The Rodgers, South Carolina More

Transmission Problems while visiting from California From the time we limped into Oxmoor we were treated extremely well. We met Service Advisor Sybil Koch who took notes and realized the position we were From the time we limped into Oxmoor we were treated extremely well. We met Service Advisor Sybil Koch who took notes and realized the position we were in was bad. Our Jeep got in for service very fast. We were told a transmission replacement would take five weeks (Jeep estimate). With Sybil's help we were able to use a rental and the car was done in ten days. We were able to attend a wedding in Texas and still get home five days later than planned. Home safe and in California with a Jeep that ran great really appreciate the way we were kept informed and the attention we were given. Thanks to Oxmoor Motors and especially Sybil Koch. Sincerely Jeff & Sandy Kasper More

IGNORED!!! I am only giving this place one stars because of the finance person I dealt with. It was all good during the process but when the deal was finally ove I am only giving this place one stars because of the finance person I dealt with. It was all good during the process but when the deal was finally over then it changed from being very helpful to almost I never existed. It was hard to get a hold of Dennis Brimm, he didnt return any phone calls but when I finally got a hold of him he took his time to provide the papers I needed from him. In addition, his email comes with an attitude that was really unprofessional. I replied to his email with a question and a confirmation to see if what i did was correct as far as financing is concerned but again, no surprise here of course he didnt reply or even acknowledge it. I will never ever set foot in this dealership again nor recommend it to anyone I know. I would rather go back to Iraq and/or Afghanistan rather than deal with this dealership... Greg Johnson and Nikki Manion were very nice and helpful More

factory recall repaired my car within a couple of hours. Fixed good as new. They had the part in stock. The people that I dealt with were very pleasant. repaired my car within a couple of hours. Fixed good as new. They had the part in stock. The people that I dealt with were very pleasant. More

Their used cars are crap We purchased a used car for my son. Said they would put full tank of gas, didnt. Was pulled over by police for temp plate. Dealership gave me a tempor We purchased a used car for my son. Said they would put full tank of gas, didnt. Was pulled over by police for temp plate. Dealership gave me a temporary plate for a different car . Police confiscated temp plate, i was told i couldnt drive the car . Dealership treated me like i switched the temp plate. Needs new brakes, windshield wipers, and the best part ? Transmission issues. Im sure this will cost me a good amount . Other than that, great . More

Slow but Good The vehicle that I was interested in was sitting out front waiting for me when I arrived and the sales person Greg Johnson was very kind and friendly The vehicle that I was interested in was sitting out front waiting for me when I arrived and the sales person Greg Johnson was very kind and friendly and worked very hard at assisting me. The financial person Paul Mahoney was very nice and friendly. The only 2 things that were a downside was the person that was suppose to assist me and that I had been communicating with, Dawn Mouser said that she was busy when I arrived but would be with me in a little bit but in the meantime Greg would help me but Dawn never showed. The other thing was I was there over 4 hours which wore me out since I had drove over 2 hours to get there. More

Car is in Service going on 5 weeks I took my 300c which I purchased a little over 8 months ago in on May30th, actually it was towed into the dealer. The car wouldn't go into drive, I w I took my 300c which I purchased a little over 8 months ago in on May30th, actually it was towed into the dealer. The car wouldn't go into drive, I was told it wouldn't be looked at until middle of the week, that week came and went and nothing, then another week came and went and still nothing, no follow up, no update. I had to initiate all contact. The reason why my car was sitting on the lot and not in service? They were understaffed for transmission techs, they have only 1 technician. No loaners so I racked up 3 rentals, finally got a loaner last week. I haven't been re-reimbursed for yet by Chrysler because they haven't indicated it a warrant-able claim, even though the transmission is out of the car being repaired, I'd call that warrant-able claim under power train, wouldn't you? So who knows how much longer now. I had to chase down every update on my own, it's already a hassle being without my vehicle so having to chase down updates is just insult to injury. The Service Advisers can't do anything because they're just a middle man so to speak, I guess they're there to vent to, I don't know. I bought certified pre-owned thought it would be a good move and provide me some even better service. Nope, I got a free tow, $600 in rental fees, have made a payment on the car while it sat on their lot. It's been a nightmare that I hope I can save anyone from. As soon as the car is fixed I will be literally driving it from their dealership to another dealership and trading it in, it's not worth the hassle of keeping and worrying about what may go wrong next that will have it sitting for another month and a half or more because of a specific service staffing issue which will ultimately become the customers problem. Right now I'm at 5 weeks without my car, I may end up having made 2 months worth of car payments on a car sitting at their dealership, or more who knows at this point. All I can think about is trading this car in and never looking back at the Chrysler brand and this dealership's service. Don't take the risk, move on, I'm learning that the hard way so you don't have to. More

The Finance Manager doesn't know how to help the customer. The Finance Manager kept on Lying to us that he contacted the Chrysler company about our issue but it is now over a month we never receive an answer a The Finance Manager kept on Lying to us that he contacted the Chrysler company about our issue but it is now over a month we never receive an answer and every weekend both me and my husband went to Oxmoor and asking him If he already send a request to Chrysler Company but he keep on telling us that he kept on calling the Chrysler and even leave a message but they never call him back. You can tell that your finance manager is such a liar and didn't do his job. More

service performed Took longer then stated but was acceptable considering the amount of work that needed to be done. Vehicle was washed and cleaned after completion and Took longer then stated but was acceptable considering the amount of work that needed to be done. Vehicle was washed and cleaned after completion and service performed explained. More

Very good overall experience. Great personal service by honest and professional sales team. Ordered a new jeep grand cherokee from factory for the exact price quoted by sales team. Great personal service by honest and professional sales team. Ordered a new jeep grand cherokee from factory for the exact price quoted by sales team. Jeep arrived at dealership well ahead of schedule and met every good expectation. Exceptional service. More