Oxmoor Chrysler Dodge Jeep Ram

Poor service quality indicates lack of management oversight This review is based on both the service performed on my vehicle on 22 March 2016 (service advisor - James McDaniel) and the service performed on 15 O This review is based on both the service performed on my vehicle on 22 March 2016 (service advisor - James McDaniel) and the service performed on 15 October 2015 (service advisor - Adrian Moreno). 22 March - Vehicle brought in for a 9:00 AM appointment for an oil change, tire rotation, and a malfunctioning 12V power outlet. James McDaniel wrote the work order at 8:52 AM and took my coupons for the oil change and tire rotation. The 12V outlet problem was corrected with a micro fuse. The oil change and tire rotation was performed and the vehicle was said to be ready to go at 10:39 AM. After paying my bill, I was somewhat confused with the charges on the oil change. My coupon indicated an oil and filter change (adding up to 5 qts of motor oil) for 24.95. As my vehicle holds 7 qts of oil, my assumption was I would be charged for an additional 2 qts of oil that would not be covered on the coupon. The bill indicates I have been charged for all 7 qts of oil. It certainly seems that your oil change coupon is not exactly "truth in advertising". When I exited the parking lot on my way home, I checked the tire pressure sensor and was shocked to see that the left front tire was at 41 PSI, the right front and left rear were at 49 PSI and the right rear was at 54 PSI!!!!! Are you kidding me? The max recommended PSI for the tires is 36 PSI. Is this the kind of attention to detail afforded to the customers by the so-called mechanics in your service department? I immediately returned to the service department and informed James McDaniel of the problem to which he replied "that's not good". He sent the vehicle back to have the tire pressures set to 36 PSI. He indicated it would only take a few minutes. After 40 minutes McDaniel brought the vehicle out and his only comment was "all four tires show 36 PSI". No explanation or apology was provided for the sub-par work in the service department. 15 October 2015 - Service appointment for a recall (radio security), oil change and tire rotation. Work order was opened at 9:47 AM and vehicle was listed as ready at 11:32 AM. The vehicle was brought to the parking lot and I waited an additional 45 minutes before approaching Adrian Moreno. He informed me he was waiting for the paperwork from the mechanic. After waiting nearly an additional hour from the time the vehicle was brought out, I finally departed. It seems the unresponsiveness displayed by Mr. Moreno is tolerated by management and speaks volumes about what is considered acceptable business practice. There are other places to have services performed. Based on these two experiences, I can't recommend Oxmoor until these deficiencies are corrected. More

Great experience! My time was well taken into consideration. Quick, easy process. Followed threw on everything they committed to. Greg and Jeremiah made typically un My time was well taken into consideration. Quick, easy process. Followed threw on everything they committed to. Greg and Jeremiah made typically unenjoyable car buying process painless. More

Service Department Very friendly and courteous sales department! I was waited on in a timely manner. All service met up to my expectations. Will continue to use this se Very friendly and courteous sales department! I was waited on in a timely manner. All service met up to my expectations. Will continue to use this service department on my truck. More