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Oxmoor Chrysler Dodge Jeep Ram

Louisville, KY

4.6
1,008 Reviews

4520 Shelbyville Rd

Louisville, KY

40207

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Showing 1,008 reviews

October 01, 2024

First oil change and multi- point inspection. Was in and out in less than 45 minutes..very pleased. More

by Robinhood6x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Ackerman
Oct 01, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience! We're glad to hear you were in and out quickly and that you're pleased with the service. We look forward to assisting you again!

September 26, 2024

Very nice folks. Service work completed in a timely manner without any issues. Highly recommended. More

by stkapsalis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Ackerman
Sep 27, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We're glad the service was completed promptly and to your satisfaction. We appreciate the recommendation!

September 20, 2024

I did not have an appointment and they were able to fit me in early in the morning. I appreciate what they were able to do for me (battery replacement). More

by C. Bowman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Johnson , Cathy Ackerman
September 20, 2024

This was a very good experience and all involved were knowledgeable and helpful. Thank you More

by Lholdway
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Waits
Sep 20, 2024 -

Lholdway responded

Great experience

Sep 23, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We're glad to hear you had a great experience and found our team knowledgeable and helpful. We appreciate your feedback!

September 13, 2024

Everyone is very nice and kept me informed during my oil change when I bought my truck here, it was a pleasant experience. More

by L Shak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Ackerman
Sep 16, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience! We're glad to hear the team kept you informed and made your oil change visit pleasant. We appreciate your business!

September 12, 2024

Adam went above and beyond trying to get the repair covered by a warranty. He kept me informed on the whole process and updated me during the repair process. More

by alcriss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Johnson , Cathy Ackerman
Sep 12, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We're glad Adam was able to keep you informed and went the extra mile to assist with your repair. We appreciate your feedback!

September 09, 2024

good communication procedure and the website is great. I will use this location going forward. More

by Jeff40205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Ackerman, Kevin Zeiser
Sep 10, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We're glad you had a positive experience with our communication and website. We look forward to serving you again in the future!

September 09, 2024

I called to schedule an oil changed and was told it was still free under my warranty. To my surprise it was $275.00. I was told the call center got it wrong. No additional opportunity to make it right. Jus More

by robbielprince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cathy Ackerman
Sep 10, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

We apologize for the miscommunication and the inconvenience you experienced during your visit. This is not the service we strive to provide, and we regret leaving you dissatisfied. We appreciate your feedback and will work to improve.

September 07, 2024

Second truck bought, courteous sales manager and team, a few people worked hard to get the job done. More

by damon.patrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jacquan Persley
Sep 09, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for choosing us again for your second truck! We're glad our sales manager and team provided courteous and hard-working service. We appreciate your continued business!

September 06, 2024

Thanks to their dedicated service, my 2010 Dodge Journey has lasted all these years. My last visit in September required my air conditioner to be repaired. They discovered the part I need was no longer b More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The important person was (male) Doug ?