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Oxmoor Chrysler Dodge Jeep Ram

Louisville, KY

4.7
1,004 Reviews

4520 Shelbyville Rd

Louisville, KY

40207

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Showing 1,004 reviews

September 13, 2024

Everyone is very nice and kept me informed during my oil change when I bought my truck here, it was a pleasant experience. More

by L Shak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Ackerman
Sep 16, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience! We're glad to hear the team kept you informed and made your oil change visit pleasant. We appreciate your business!

September 12, 2024

Adam went above and beyond trying to get the repair covered by a warranty. He kept me informed on the whole process and updated me during the repair process. More

by alcriss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Johnson , Cathy Ackerman
Sep 12, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We're glad Adam was able to keep you informed and went the extra mile to assist with your repair. We appreciate your feedback!

September 09, 2024

good communication procedure and the website is great. I will use this location going forward. More

by Jeff40205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Ackerman, Kevin Zeiser
Sep 10, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We're glad you had a positive experience with our communication and website. We look forward to serving you again in the future!

September 09, 2024

I called to schedule an oil changed and was told it was still free under my warranty. To my surprise it was $275.00. I was told the call center got it wrong. No additional opportunity to make it right. Jus More

by robbielprince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cathy Ackerman
Sep 10, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

We apologize for the miscommunication and the inconvenience you experienced during your visit. This is not the service we strive to provide, and we regret leaving you dissatisfied. We appreciate your feedback and will work to improve.

September 07, 2024

Second truck bought, courteous sales manager and team, a few people worked hard to get the job done. More

by damon.patrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jacquan Persley
Sep 09, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for choosing us again for your second truck! We're glad our sales manager and team provided courteous and hard-working service. We appreciate your continued business!

September 06, 2024

Thanks to their dedicated service, my 2010 Dodge Journey has lasted all these years. My last visit in September required my air conditioner to be repaired. They discovered the part I need was no longer b More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The important person was (male) Doug ?
September 02, 2024

Quan was very helpful and helped make buying a car easy! 100/10 recommend this dealership. More

by mychaelp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
D crutcher in finance , Jacquan Persley
Sep 05, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We're thrilled to hear Quan made your car-buying experience easy. We appreciate the high recommendation!

August 17, 2024

My Jeep needed AC service. When I picked up car, after paying for repair, AC still did not work. Not sure what I paid for. More

by mattlabarg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh and Garret
Aug 19, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We're sorry to hear that your AC issue wasn't resolved after the service. Please contact me directly so we can address this and ensure the problem is fixed. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

August 13, 2024

Adam was very helpful and supportive. I felt like I could trust him to get my son's car running safely and economically. More

by ansertd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Johnson, Cathy Ackerman
Aug 13, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We're glad to hear that Adam was helpful and supportive. It's great to know you felt you could trust him with your son's car.

August 04, 2024

Very nice clean they tell u what u need to keep ur car running in good condition More

by Rickey4us
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Ackerman
Aug 12, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We're pleased to hear that you found our facility clean and our team informative about maintaining your car in good condition.