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Oxmoor Chrysler Dodge Jeep Ram

Louisville, KY

4.6
1,011 Reviews

4520 Shelbyville Rd

Louisville, KY

40207

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Showing 1,011 reviews

November 01, 2024

Completed oil change and didn't place new mileage sticker on the car so that I could know when my next visit is due. Oil attendant kicked items around in my car. Receptionist is unfriendly and very rude! No More

by princessnessy021900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Ackerman
Nov 04, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We apologize for the oversight with the mileage sticker and for any lack of professionalism you experienced. Please reach out if there’s anything we can do to improve your experience. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

October 31, 2024

My truck has been serviced at this dealership several times and each time has been more than just pleasant. Adam, the service manager is personable yet professional and I have no idea how he keeps up wit More

by JoyBdambros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam 5 stars
Nov 01, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you, Joy, for your kind words! We’re thrilled to hear that Adam’s dedication and responsiveness have made your service visits so positive. We look forward to continuing to provide the level of service you’ve come to expect.

October 29, 2024

Went out of there way to work around my complicated work schedule, and completed the service in the time they said it would. First time dodge owner, and not disappointed. More

by vtlush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Ackerman
Oct 30, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your review! We're glad we could accommodate your schedule and deliver timely service. Welcome to the Dodge family!

October 27, 2024

I truly felt valued and respected during my visit to Oxmoor CDJR. Alex Mack-Crittendon welcomed me upon arrival, offered me coffee or water and guided me to his desk to listen to my needs. Once my vehic More

by mkaniff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Mack-Crittendon
Oct 28, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We're thrilled to hear Alex and our team provided you with a valued and respectful experience. We appreciate your recommendation and look forward to serving you again!

October 26, 2024

Was excellent working with Keenan, he was my sales person Was excellent working with their finance department, she was amazing More

by mabradle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keenan
Oct 28, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We're glad Keenan and our finance team provided you with an excellent experience.

October 26, 2024

They were very helpful in getting our van fixed. It is our only vehicle , it is a handicapped van. More

by hrsbowl01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Ackerman, David Greenwell, Kevin Zeiser, Bradley Kindoll, Jeremiah Six, Morgan Perry
Oct 28, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We're glad we could assist in getting your van fixed and support your needs.

October 23, 2024

Very friendly service and on schedule delivery My only negative is the tightness of their parking lot More

by Sdearing2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Ackerman
Oct 28, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We're glad you had a positive experience with our service and delivery. We appreciate your patience with the parking situation.

October 16, 2024

They did a great job with the whole experience and very friendly and professional. Excellent customer service More

by jennmrose
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate Johnson , Cathy Ackerman, David Greenwell, Eric McPherson, Jacquan Persley, Christopher Holly, Paul Miller, Benjamin Berry
Oct 17, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your review! We're thrilled to hear you had a great experience with friendly and professional service.

October 16, 2024

i would like to say thanks for doing my oil change today it was very speedy and everyone was very nice richard bilinski More

by annabilinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
adam johnson sevice advisor, Cathy Ackerman, Paul Miller, Morgan Perry
Oct 17, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for your kind words, Richard! We're glad to hear your oil change was quick and that you had a positive experience with our team.

Oct 17, 2024 -

annabilinski responded

again i would like to say thanks for a speedy job on my oil change everybody was very nice thanks richard bilinski

October 15, 2024

Excellent service experience Excellent service experience Excellent service experience Excellent service experience Excellent service experience More

by billr46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Ackerman
Oct 16, 2024 -

Oxmoor Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with us! We hope to see you again!