Oxmoor Chrysler Dodge Jeep Ram

I have been with this dealer for a few years and the experience has always been satisfactory, however, this last time was an absolute failure. They had my car for 10 days and there was zero communicati experience has always been satisfactory, however, this last time was an absolute failure. They had my car for 10 days and there was zero communication as to the progress of the service. I am in the process of trading my truck and buying a new one and I will never consider this dealer for an option in my search for a new vehicle. More

My brakes failed when I was over 700 miles from home. The service staff were knowledgeable, helpful and friendly. They were able to get everything squared away for me the same day for less money than I e The service staff were knowledgeable, helpful and friendly. They were able to get everything squared away for me the same day for less money than I expected. I definitely recommend their service department. More

Our vehicle was dropped off for recall issues. The service department had terrific communication and provided numerous updates throughout the process. I was contacted by text, and also by phone, k The service department had terrific communication and provided numerous updates throughout the process. I was contacted by text, and also by phone, keeping me in the loop. The one problem I had, was that I made the appointment months ago and was provided the date to drop my vehicle off by the department. The delay was due to the parts for the recalls being unavailable. I was informed after the department’s diagnosis, that they needed to order the parts?!? This was no fault of the technician or department manager, this was on whoever scheduled the appointment. Better communication among the employees would be my only ask. The department manager pulled parts from another dealership and completed the work in a couple days. All in all, I am satisfied with repairs and give a high mark to the staff and management for great updates and taking care of the vehicle. More

Went in for some major engine leaks on my 10 yo Liberty. Had a suggestion to take it to a couple of other shops that "work on Jeeps" but I really wanted to have an experienced dealership do the work. One pl Had a suggestion to take it to a couple of other shops that "work on Jeeps" but I really wanted to have an experienced dealership do the work. One place I called wanted me to leave a message with their central scheduler and they'd get back to me. They never called back. I spoke with a live person right away at Oxmoor and although they're backlogged, like so many other shops, I had my appointment. I go in and was greeted by Benjamin. He was very attentive to what needed done and knowledgeable of the work and kept me posted on our progress. It took a few days, waiting on parts, but I was extremely happy when I picked it up. They accommodated my late work schedule. My Jeep was clean. And is running like new again. I'm thankful for the care they gave me. I will be back! More

Paul Miller was amazing! Had a great experience buying from Oxmoor Chrysler Dodge and Jeep dealership! Had a great experience buying from Oxmoor Chrysler Dodge and Jeep dealership! More

Paul did a great job, took his time made a mutually beneficial deal, wear we intended to just shop, left with a new Jeep. beneficial deal, wear we intended to just shop, left with a new Jeep. More

When we arrived for our appointment, we were told “I’m going to be dead honest with you, we are not getting to your truck today.” We then scheduled another date for our truck to be repaired and was told going to be dead honest with you, we are not getting to your truck today.” We then scheduled another date for our truck to be repaired and was told we would be given an update by noon of that day. At 4:30 pm, I was be given the run around about our truck. Needless to say, I missed a day and a half of work, the truck was never repaired, we were never given any courtesy calls regarding the backed up process, and we were expected to leave our vehicle there with no expected completion date with no available rentals. More

Benjamin Berry my service person was the absolute best! ! My jeep was in service for 2 weeks for major repairs and he communicated every step of the way. He made a very difficult situation easier to deal w ! My jeep was in service for 2 weeks for major repairs and he communicated every step of the way. He made a very difficult situation easier to deal with and explained what was happening. My bumper to bumper warranty I had bought at this dealership was not as promised. I was under the 100,000 miles and still had to pay a sizable part of the repair. So much for bumper to bumper!! More

Everyone there was very hospitable. I know that dealerships are going to be nice if you give them money, but when you feel like your number one while you’re there, it makes the experien I know that dealerships are going to be nice if you give them money, but when you feel like your number one while you’re there, it makes the experience so much better! More

I’ve bought my last 3 cars here, easy, quick, great customer service. Ask for Joaquin! customer service. Ask for Joaquin! More