Overturf Volkswagen Kia

Brad came out to see if he could help us. He showed what was sold on the lot We told him we wanted to trade vehicles.He pointed options to us. He took very good care of us. He explained the f He showed what was sold on the lot We told him we wanted to trade vehicles.He pointed options to us. He took very good care of us. He explained the features of the vehicle and took his time. He didn't hurry us in any way. Your Pasco waiting room leaves a lot to be desired. TV is sometimes on or off. Low volume. Your coffee machine works when it wants to. Brad makes himself available and Mark was very helpful and low key. Enjoyed working with both of these gentlemen. Marty & April Rose, satisfied customers. More

What great car buying experience! Start to finish the best car buying experience I have had! Top notch dealership with the best staff a person could want! Start to finish the best car buying experience I have had! Top notch dealership with the best staff a person could want! More

Frank and the Overturf team were so great (and easy) to work with! Frank provided a lot of great information about the vehicle we were looking for without being a pushy salesman. If you are in the market f work with! Frank provided a lot of great information about the vehicle we were looking for without being a pushy salesman. If you are in the market for a new car, we would recommend Overturf VW/Kia and ask for Frank! More

I would give 0 stars if it was an option. We had a mechanical issue with our 2023 Kia Sportage Hybrid SX- Prestige and it had it towed to Overturf Kia for repairs.  I wanted to share our expe We had a mechanical issue with our 2023 Kia Sportage Hybrid SX- Prestige and it had it towed to Overturf Kia for repairs.  I wanted to share our experience we had last Thursday August 10th with their service department when we came to pick it up.  Rob there service advisor was an absolute pleasure to work with.  When we went out to our Sportage to take it home I saw very noticeable new scratches on the drivers side fender (near the fender/hood gap/same side of engine work was done).   Mike the Service Manager came out to look at it and told me "we didn't do it".  He did not do anything other than bring the technician that worked on the car out to look at it and Mike said "we will not take any responsibility at all".  Mike did not offer any solution what so ever.   Honestly, I found him a bit rude and condescending.  I emailed Doug the owner asking for help and included pictures showing our car on the bed of the tow truck in our driveway with clearly no scratches, a pic of our car on there lot when the tow truck driver dropped it off with no scratches, and a pic after they worked on the car with new scratches. I also called Doug and have not received any response to email or my call. This is the 3rd brand new Kia we have purchased and love the Kia lineup but stay away from Overturf KIA's Service Department. Additionally, I would think if your name was on the building you'd want happy customers and not ignore them. There is still time for Overturf Kia to make this right. More

Frank was very friendly and helpful. He helped us order the exact car we wanted and kept us very informed through the whole process. We would definitely recommend Frank! He helped us order the exact car we wanted and kept us very informed through the whole process. We would definitely recommend Frank! More

I had an amazing experience working with Frank! Frank was personable, knowledgeable, attentive, and provided excellent customer service. As a first time buyer, Frank made the car buying process sm Frank was personable, knowledgeable, attentive, and provided excellent customer service. As a first time buyer, Frank made the car buying process smooth, stress-free, and enjoyable. I highly recommend Frank and the rest of the staff at Overturff VW Kia for anyone who is looking for an enjoyable car-buying experience. Thank you Frank for helping me find my dream car!! More

What a great place! Superior customer service from Frank and the whole team!!! We got a GREAT DEAL and we’re in and out in no time. Highly recommend !!!!!! Superior customer service from Frank and the whole team!!! We got a GREAT DEAL and we’re in and out in no time. Highly recommend !!!!!! More

Great service, not pushy interested in my needs. Gave me options to best accommodate my budget. Gave me options to best accommodate my budget. More

The staff were super friendly and well informed. While I think they were a little focused on the resell value. Frank did a wonderful job with handing us off to Mark, went over and Washed our car twi While I think they were a little focused on the resell value. Frank did a wonderful job with handing us off to Mark, went over and Washed our car twice, before filling it up. Wonderful sales people all around. More

Frank was so helpful and personable! We have never had some one follow up with us after buying a car and Frank did that, which we really appreciated. We never felt like we being pressure We have never had some one follow up with us after buying a car and Frank did that, which we really appreciated. We never felt like we being pressured or pushed into buying a vehicle either. Highly recommend Frank if you’re looking for a easy and enjoyable experience. More