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Ourisman Mazda of Rockville - Service Center
Rockville, MD
118 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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118 Reviews of Ourisman Mazda of Rockville - Service Center
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February 27, 2021
Reliable and, for me,conveniently located. My highest rating would go to Ali Hatam. He has sold two CX5's to me. He has also provided several after purchase service. Overall, the service department is ef rating would go to Ali Hatam. He has sold two CX5's to me. He has also provided several after purchase service. Overall, the service department is efficient, providing timely results. More
by ardisandal
Employees Worked With
January 13, 2021
The dealership does not have a working phone system. The service person who helped me suggested several expensive "dealer-recommended" services but admitted that these were not actually recommended by Mazda service person who helped me suggested several expensive "dealer-recommended" services but admitted that these were not actually recommended by Mazda. He could not explain why the dealer recommended them. After 6 hours I had not heard back and tried to call the number in the text to get an update. It turned out to be a non-working number. I did not get a response to the text I sent. When I finally got through the service person didn't seem the least bit concerned that he gave me a non-working number and only said "it's not my fault". He never called back to let me know my car was ready. More
by JLDC
Employees Worked With
Service department, Kenny
January 12, 2021
Great customer service and friendly approach! I was offered a shuttle ride back/from home. This was my first service visit and was overall a great experience. offered a shuttle ride back/from home. This was my first service visit and was overall a great experience. More
by Nahuel Velazquez
Employees Worked With
Jesús Santanilla
November 10, 2020
Did a great job with the service. Found out it had a safety recall and needed more than a day. Gave me a nice loaner. Car was well taken care of and the retailers also did a great job with it. I got the safety recall and needed more than a day. Gave me a nice loaner. Car was well taken care of and the retailers also did a great job with it. I got the car back looking like and running like new. More
by rgreen291
Employees Worked With
Jesus the service writer, Kevin Green technician
October 19, 2020
They were very helpful and professional. I was very satisfied with their handling of my problem. This was my first time here and I will return. satisfied with their handling of my problem. This was my first time here and I will return. More
by Brixie
Employees Worked With
Gustavo was my service rep, Chuck Devault
October 15, 2020
Excellent service. Timely, professional, informative and eager to work with our schedule to make the experience convenient. We have relied upon this shop for years and will continue to do so eager to work with our schedule to make the experience convenient. We have relied upon this shop for years and will continue to do so More
by Shoobug1
Employees Worked With
Gustavo
October 11, 2020
Excellent service- thorough- called ahead and was able to schedule appointment within the hour - had received reminder to change oil which I’d delayed because of COVID concerns -have waiting area outside schedule appointment within the hour - had received reminder to change oil which I’d delayed because of COVID concerns -have waiting area outside More
by Mazda10k
Employees Worked With
Chuck Devault
September 28, 2020
Stellar service. My first service and Gustavo too great care of me from start to finish while keeping me informed of the progress explaining every detail. Great customer service. 5 stars for Gustavo!!!! care of me from start to finish while keeping me informed of the progress explaining every detail. Great customer service. 5 stars for Gustavo!!!! More
by kvw992003
Employees Worked With
Gustavo
September 22, 2020
40k mile service done carefully and in time. Friendly and professional service. They also washed and cleaned the car, making it to look like new. professional service. They also washed and cleaned the car, making it to look like new. More
by Gabriel
Employees Worked With
FERNANDO DE SOUZA, Chuck Devault
