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Ourisman Mazda of Rockville - Service Center

Rockville, MD

4.5
115 Reviews

115 Reviews of Ourisman Mazda of Rockville - Service Center

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July 21, 2024

Great service , explained everything to me. Watched a video and saw what needed attention! Plus they washed my car. More

by andyhas4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Meilleur
Jul 24, 2024 -

Ourisman Mazda of Rockville responded

It's wonderful to hear you had such a positive experience! It sounds like the service team went above and beyond, explaining everything thoroughly and even showing you what needed attention through a video. Thanks for sharing your feedback!

July 12, 2024

Service rep was very nice and had good communication. Work was done quickly and efficiently. More

by fangtwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil
Jul 24, 2024 -

Ourisman Mazda of Rockville responded

Thank you for sharing your experience! It's great to hear that our service team was friendly and communicated well throughout your visit.

June 14, 2024

We have bought three Mazdas (a 626, a Mazda 3, and a CX-3) at the Rockville location and generally have been pleased. But I had an unsatisfactory service visit two or three years ago and was reluctant t More

by Barclift
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service employees were satisfactory
Jun 20, 2024 -

Ourisman Mazda of Rockville responded

Thank you for sharing your experience with us! We appreciate your loyalty and are glad to hear that your recent visit exceeded your expectations. It's always our goal to provide excellent service and ensure our customers leave satisfied. We look forward to assisting you with your future automotive needs, including when you're ready to consider a new vehicle.

More
June 06, 2024

took 2. 5 hours for oil change, expensive, and their maintenance schedule is different from manufacturer (ie: 6k miles vs Mazda’s 7.5K for oil change). More

by suissamedia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service
Jun 20, 2024 -

Ourisman Mazda of Rockville responded

Thank you for sharing your feedback with us. We apologize for the extended wait time during your recent visit and understand your concerns about the cost and maintenance schedule discrepancies. Your experience is important to us, and we will use your comments to improve our services going forward. If you have any further questions or if there's anything else we can do to assist you, please feel free to reach out to our General Manager directly. His email is Loc@Ourismancars.com.

More
May 30, 2024

Very efficient service. Checkin was smooth, service coordinator provided all the info I needed and car was completed on time. Overall very pleased More

by daren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
Jun 01, 2024 -

Ourisman Mazda of Rockville responded

We're thrilled to hear about your positive experience! We're glad our service coordinator could assist you and that your car was completed on time. Thank you for choosing us, and we look forward to serving you again in the future!

May 24, 2024

Always gives clear concise recommendations of service. Than service rendered is complete and excellent. I have a customer for many years More

by adhardwick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
Jun 01, 2024 -

Ourisman Mazda of Rockville responded

Thank you for your loyal patronage over the years! We're delighted to hear that you appreciate our clear and concise service recommendations, as well as our commitment to excellence. Your satisfaction is our top priority, and we're honored to have you as a valued customer. We look forward to continuing to serve you for many more years to come!

More
May 01, 2024

Great service and communication. Always seem to pay less than the estimate and feel that I'm not having unnecessary service being performed or recommended. More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
May 02, 2024 -

Ourisman Mazda of Rockville responded

Thank you for the 5 star review Bobby! It's fantastic to hear about your positive experience!

April 26, 2024

This is the best service I have ever received. Joey Springer is my service manager. He is professional, friendly and knowledgeable about my car. I’m glad I may have him today. I would like to nomi More

by Shaoching03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Springer
Apr 27, 2024 -

Ourisman Mazda of Rockville responded

"Thank you for your glowing 5 star review! We're thrilled to hear about your exceptional experience with Joey Springer as your service manager."

April 10, 2024

Service was great and on time. I am very satisfied with the service I received. More

by nazypooya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
Apr 11, 2024 -

Ourisman Mazda of Rockville responded

Thank you for taking the time to share your feedback! We're thrilled to hear that you were satisfied with the service you received and that it was delivered to you promptly.

March 30, 2024

Great service at Ourisman Mazda Rockville. Prompt. Ready when expected. All work completed. No surprises! All good! More

by bonnielaplaca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, Service Dept.
Apr 03, 2024 -

Ourisman Mazda of Rockville responded

Thank you for sharing your positive experience at Ourisman Mazda Rockville! We're thrilled to hear that you received great service that was prompt, efficient, and delivered exactly as expected. Providing a seamless experience with no surprises is always our goal, and we're delighted that we met your expectations

Apr 03, 2024 -

Ourisman Mazda of Rockville responded

Thank you for sharing your positive experience at Ourisman Mazda Rockville! We're thrilled to hear that you received great service that was prompt, efficient, and delivered exactly as expected. Providing a seamless experience with no surprises is always our goal, and we're delighted that we met your expectations

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