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Ourisman Mazda of Rockville

Rockville, MD

Overview
Employees
Reviews
Vehicles
4.6
525 Reviews
The Ourisman Mazda dealership has a long history of offering superior customer service. With Mazda automobiles such as the CX-5, CX-7, and Mazda3, we are convinced that we can supply you with the suitable automobile. Visit our dealership in Rockville for a high-quality car-buying experience! Our team is prepared to provide you sales and services with a smile.
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801 Rockville Pike A

Rockville, MD

20852

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Showing 525 reviews

February 05, 2024

Excellent service experience! Quick, friendly, and near where I live. I couldn’t ask for more. More

by brtn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Feb 15, 2024 -

Ourisman Mazda of Rockville responded

Thank you, brtn, for taking the time to leave a review! Our top priority is excellent customer service, and we're thrilled you experienced that during your recent service visit. We'll be sure to tell our efficient and friendly team members to keep up the great work. If your Mazda needs anything, we're here and happy to help. Thanks for supporting us and being a member of the Ourisman Family! We look forward to welcoming you back.

February 02, 2024

Horrible ever car service experience! Dropped car with service advisor Hector and tech Kevin on Jan 30, 2024, for a car service after taking car to thorough detailing, vaxing and wheel tr More

by Irina Etobayeva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector Vargas-advisor, Kevin Romero-technician
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Feb 15, 2024 -

Ourisman Mazda of Rockville responded

Irina, thank you for taking the time to share your feedback with us. We apologize sincerely for your less than ideal service visit. This is not the level of customer service we are known for. We will be sure to address your concerns regarding the stains and miscommunication with our team to ensure a similar situation does not occur in the future. I have forwarded your comments to our General Manager, Isaac Chee. He has been working with his team to gather the facts and identify a solution to your satisfaction. If you have any questions, please contact him directly at Isaac@OurismanCars.com. We will be in contact. Thank you for helping us improve and have safe travels.

February 01, 2024

The dealership has always been thorough in inspections, and the staff are consistently clear and concise in explaining what has to be done right away, and what could be put off. I trust them completely. More

by markferebeesmith
Recommend Dealer
Yes
Employees Worked With
Service Department
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Feb 15, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your 5-star review, markferebeesmith! We take genuine pride in the excellent customer service we provide, and we're thrilled you experienced that during your recent service visit. Glad to hear our team thoroughly inspected your Mazda and took the time to explain the repair process. We're grateful for your trust and will be sure to keep up the great work. Thanks for supporting Ourisman and enjoy the rest of your day! :)

January 12, 2024

Josue Parada was my service provider and was very courteous and helpful during my visit for an oil change. This plays an important role when I decide where to take my car for maintenance and repairs. More

by Anetra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Parada
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Jan 19, 2024 -

Ourisman Mazda of Rockville responded

Thank you, Anetra, for taking the time to leave a review! We're thrilled to hear about your positive experience working with Josue at Ourisman Mazda of Rockville. Glad they were courteous and professional throughout your service visit. We'll be sure to pass your kind words on and tell them to keep up the fantastic work. If you or your Mazda needs anything, we're here anytime! Thank you for supporting us and enjoy the rest of your day. We look forward to your next maintenance visit.

January 12, 2024

This rating is for the dealership as a whole, not of the individual I dealt with directly for the most part. More

by salangrant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J. Parada
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Jan 19, 2024 -

Ourisman Mazda of Rockville responded

Thank you very much for your 4-star review, salangrant! Excellent customer service is our top priority, and we're grateful you experienced that during your recent service visit. If you have any feedback for how we can make your next visit a 5-star one, please reach out to our General Manager, Loc Truong, directly at Loc@OurismanCars.com. He will be grateful to address any concerns you had regarding communication and workmanship. Thank you for your business and take care!

January 08, 2024

Excellent service, anticipates my needs, treats me like my time is valuable. If they don’t know the answer, they find out. They don’t make promises they can’t keep. Parking is at a premium but the staff is More

by acmorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
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Jan 19, 2024 -

Ourisman Mazda of Rockville responded

Thank you for the 5-star review, acmorris! We're delighted to hear about your positive experience working with Josue and the rest of our team. Glad they anticipated your needs, answered your questions, and respected your time. We'll be sure to tell them to keep up the great work. Thanks, too, for your feedback on the video review while your Mazda was being serviced. If you or your vehicle needs anything, we're here anytime. Have safe travels and take care!

January 04, 2024

Service rep Joseu Parada was exceptional, professional, explained everything.thoroughly. Waiting area was welcome.. Technicians’ work appears to be excellent. Mechanical survey very helpful. More

by burton33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseu Parada
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Jan 09, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your positive feedback, burton33! We value the staff highlight for Josue and will be sure to pass your kind words on. Glad they were professional and took the time to answer any questions you had during your visit. Thanks, too, for your feedback on our waiting area and the mechanical survey. If you need anything, we're here and happy to help! Have safe travels and take care! We look forward to welcoming you and your Mazda back at Ourisman Mazda of Rockville.

December 31, 2023

Many praises to the entire Mazda service team! But I would be remiss if I didn’t give a shout out to Keith and Mark are always courteous and accommodating. Maxine always has a very nice loaner c More

by racherry28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty Schwartz sold me my car and I would definitely rate him five stars
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Jan 09, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your 5-star review, racherry28! We appreciate the staff highlights for Keith, Mark, Maxine, Alex, and Marty and are thrilled to hear they made your experience great. We'll be sure to pass your kind words on and tell them to keep up the great work. We're grateful to have them on our team! If you or your Mazda needs anything, please give us a call or visit our website. We're here and happy to help. Enjoy the rest of your day and take care! We look forward to welcoming you back. :)

December 24, 2023

This is the second time buying a Mazda from Ray. We were really happy with the process and price. More

by manic.dragan019
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Palizkar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Ourisman Mazda of Rockville responded

Thank you very much for the five stars! We're thrilled to hear about your positive experience working with Ray at Ourisman Mazda of Rockville. Glad they worked hard to get you a great deal on your new Mazda and made the car buying process pleasant. We'll be sure to pass your kind words on and tell them to keep up the fantastic work. If your vehicle needs anything, please give us a call or visit our website--we're here anytime. Thanks for being a member of the Ourisman Family and take care!

December 24, 2023

I went to test drive used vehicles one evening, and after waiting around in the front of the dealership for fifteen minutes, Ali basically shooed me out, after giving me keys for a solo test drive of a car t More

by zthabet98
Recommend Dealer
No
Employees Worked With
Ali Hatam
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2024 -

Ourisman Mazda of Rockville responded

zthabet, thank you for taking the time to share your feedback with us. I have forwarded your concerns to our General Manager, Loc Truong. He will meet with his team to discuss your comments and ensure all concerns are promptly addressed. If you have any additional information regarding your visit, please contact Loc directly at Loc@OurismanCars.com. We look forward to hearing from you and restoring your trust in Ourisman.

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