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Ourisman Mazda of Rockville

Rockville, MD

Overview
Employees
Reviews
Vehicles
4.6
525 Reviews
The Ourisman Mazda dealership has a long history of offering superior customer service. With Mazda automobiles such as the CX-5, CX-7, and Mazda3, we are convinced that we can supply you with the suitable automobile. Visit our dealership in Rockville for a high-quality car-buying experience! Our team is prepared to provide you sales and services with a smile.
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801 Rockville Pike A

Rockville, MD

20852

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Showing 525 reviews

June 06, 2024

took 2. 5 hours for oil change, expensive, and their maintenance schedule is different from manufacturer (ie: 6k miles vs Mazda’s 7.5K for oil change). More

by suissamedia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service
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Jun 20, 2024 -

Ourisman Mazda of Rockville responded

Thank you for sharing your feedback with us. We apologize for the extended wait time during your recent visit and understand your concerns about the cost and maintenance schedule discrepancies. Your experience is important to us, and we will use your comments to improve our services going forward. If you have any further questions or if there's anything else we can do to assist you, please feel free to reach out to our General Manager directly. His email is Loc@Ourismancars.com.

May 30, 2024

Very efficient service. Checkin was smooth, service coordinator provided all the info I needed and car was completed on time. Overall very pleased More

by daren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
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Jun 01, 2024 -

Ourisman Mazda of Rockville responded

We're thrilled to hear about your positive experience! We're glad our service coordinator could assist you and that your car was completed on time. Thank you for choosing us, and we look forward to serving you again in the future!

May 24, 2024

Always gives clear concise recommendations of service. Than service rendered is complete and excellent. I have a customer for many years More

by adhardwick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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Jun 01, 2024 -

Ourisman Mazda of Rockville responded

Thank you for your loyal patronage over the years! We're delighted to hear that you appreciate our clear and concise service recommendations, as well as our commitment to excellence. Your satisfaction is our top priority, and we're honored to have you as a valued customer. We look forward to continuing to serve you for many more years to come!

May 22, 2024

People working at this shop were friendly and professional. They did pay attention to what you said. More

by qhy1969
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Palizkar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phong Tran
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Jun 01, 2024 -

Ourisman Mazda of Rockville responded

Thank you for your kind words! Our team strives to create a welcoming and professional environment for all our customers, and it's fantastic to hear that you felt valued and heard during your visit. Your feedback means a lot to us, and we appreciate your support. We're always here to assist you with any future needs you may have.

May 11, 2024

It has been the worst experience leasing and buying a car. Unorganized, the administration is not responsive and rude, make you waste a lot of time. More

by Lilian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ray Palizkar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Corzine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Powers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Hatam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Geoff Lemme
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Heintzelman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Loc Truong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Ourisman Mazda of Rockville responded

Lilian , I apologize you had a bad experience with us. Please give Loc a call or email him direct Loc@ourismancars.com We will do our best to satisfy your need,

May 01, 2024

Ray was very pleasant, helpful and knowledgeable. David helped us greatly in making us decide in favor of buying the car. Nataly and the financing manager played another positive roll helping us acq More

by Amurillo_50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Palizkar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
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May 02, 2024 -

Ourisman Mazda of Rockville responded

Thank you for sharing your positive experience! We're delighted that Ray, David, and Nataly could assist you effectively in your car-buying journey. We strive to provide exceptional service to all our customers, and we're glad we could meet your expectations.

May 01, 2024

Great service and communication. Always seem to pay less than the estimate and feel that I'm not having unnecessary service being performed or recommended. More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
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May 02, 2024 -

Ourisman Mazda of Rockville responded

Thank you for the 5 star review Bobby! It's fantastic to hear about your positive experience!

April 26, 2024

This is the best service I have ever received. Joey Springer is my service manager. He is professional, friendly and knowledgeable about my car. I’m glad I may have him today. I would like to nomi More

by Shaoching03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Springer
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Apr 27, 2024 -

Ourisman Mazda of Rockville responded

"Thank you for your glowing 5 star review! We're thrilled to hear about your exceptional experience with Joey Springer as your service manager."

April 21, 2024

Diego,Ali,and,Robin were amazing to deal. with! Highly professional no pressure. Highly recommend this dealership!! More

by staceycooperporter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Hatam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DIEGO and Robin F.
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Apr 23, 2024 -

Ourisman Mazda of Rockville responded

We're absolutely thrilled to hear about your fantastic experience with Diego, Ali, and Robin at our dealership! Providing professionalism without pressure is what we strive for, and it's wonderful to know we hit the mark with you. Thank you for recommending us! We look forward to serving you again in the future.

April 17, 2024

Ray is a friendly, experienced, and honest person. He made us feel comfortable and respected throughout the process. More

by boxcar_ben
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ray Palizkar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2024 -

Ourisman Mazda of Rockville responded

Thank you for your 5 star review!! It's fantastic to hear such positive feedback about Ray!

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