Ourisman Mazda of Rockville

Working with Seaton and Dana was great. They were very informative and polite. No hassle or aggravation. They will again get the job done in a very professional manner with a smile on their face no matter informative and polite. No hassle or aggravation. They will again get the job done in a very professional manner with a smile on their face no matter what it takes to get it done with good or bad credit. I definitely would recommend this dealership Congressional Motors. All are awesome to work with. Highly recommend More

Let me start by saying that this dealership has given me the best customer service I could ask for. I have had past experiences where I have literally been scammed into buying a car that was not worthy of t the best customer service I could ask for. I have had past experiences where I have literally been scammed into buying a car that was not worthy of the price, and scammed even more when trying to finance my vehicle. Since then, I had always had a fear of buying because I wasn't sure what "business" the seller would be into.I had a car that had some negative equity and that I was trying to get rid of. He really came through in helping me find a beautiful new VW Jetta in replace of the lemon I once owned. As a young woman, I felt comfortable talking about my past concerns and worries with Alonso. He was not "pushy" and tried his best to find a vehicle that would fit my wants and needs that was still in my price range. He answered all of my questions with authenticity and I felt like he was truly genuine in helping me. I usually don't do reviews about places, but in this case I felt that Alonso's great service should be known. I got an awesome NEW vehicle, at a great interest rate, and that I LOVE. All I can say is that Alonso is wonderful at his job and should be acknowladged as so. GREAT GREAT GREAT!!!!!!!!!!! More

Ray made the buying experience of my new Mazda free of aggravation. He was polite, informative and made me very at ease throughout the Process. He answered all my questions in person, by phone and em aggravation. He was polite, informative and made me very at ease throughout the Process. He answered all my questions in person, by phone and email. It was the best car buying experience I have experienced. More

Let me start by saying ive bought 2 cars in my life from different dealerships.I had a negative expierence.When going into Congressional-Mazda i was alittle worried.Jimmy Alegre came out and greeted me and different dealerships.I had a negative expierence.When going into Congressional-Mazda i was alittle worried.Jimmy Alegre came out and greeted me and my wife and made us feel comfortable.Test drove the Mazda 3 and was very impressed.The reason im writing this review was i had a specific price we could afford and through Jimmy's hard work he got us into our price range(budget)to meet our needs.Thank you Jimmy! Leo & Linda Swift More

Let me start by saying this, purchasing vehicles have always been a nightmare experience for me until now. Congressional Mazda will always have my business and they can thank Jimmy Alegre for that. Jimmy always been a nightmare experience for me until now. Congressional Mazda will always have my business and they can thank Jimmy Alegre for that. Jimmy was very knowledgeable of my needs. I did a lot a research on my vehicle prior to coming and he was able to answer any questions I asked, unlike some dealers who are just simply in the business of “selling cars”. Jimmy was honest and never pushed me into buying something that I didn’t really want. On top of that I had all my children with me at the time, Jimmy offered them highlighters to draw happy faces and coloring books too. And when it was all said and done he personally went out and wiped down my car his self. Now that is customer service. I would definitely refer a friend, family member or co-worker. And if I didn’t say it enough…… THANK YOU. Signed, A Customer for Life More

We had a great experience while shopping for my car at Congressional Mazda. Shannon, Victor and Dana were a pleasure to work with. We would certainly recommend this dealership to friends and relatives, an Congressional Mazda. Shannon, Victor and Dana were a pleasure to work with. We would certainly recommend this dealership to friends and relatives, and will definitely return if we need to make a future car purchase. More

Referred by friend, who had a great experience upon his recent purchase. I will concur that experience in purchasing my new car was refreshing. Thanks recent purchase. I will concur that experience in purchasing my new car was refreshing. Thanks More

I was extremely impressed with this dealership.The quality, high level of professionalism from start to finish made this buying experience just perfect for me. I was looking for a very specific car, a quality, high level of professionalism from start to finish made this buying experience just perfect for me. I was looking for a very specific car, and found it at Congressional. From my initial contact to my signing the final documents, everything went flawlessly. Communication was spot on, and everything was just as I was promised. I live in NC, but it was worth it to fly to MD, and purchase my 09 Jetta from Congressional! I would highly recommend this dealership to everyone. From Internet to Sales to Finance, it was all perfect. I would definitely do this one all over again! Thank you Congressional! More

We had a great experience purchasing our new Jetta Sport Wagon through Congressional Motors - they worked with us closely throughout the process of ordering the specific model we wanted, keeping us updated Wagon through Congressional Motors - they worked with us closely throughout the process of ordering the specific model we wanted, keeping us updated on when we could expect the car to arrive at the dealership, and final pick-up/purchase. Jimmy and Dana were both very helpful and pleasant to work with. Jimmy made sure we were well acquainted with our new car before we left the lot. We would recommend this dealership to anyone who is interested in buying a car - they do what they say they will do, and are extremely knowledgeable and easy to work with. More

Last year I purchased a certified pre-owned vehicle from this dealership and have been going through so much turmoil ever since. Honestly, I love my vehicle but I wish I never purchased anything from this t this dealership and have been going through so much turmoil ever since. Honestly, I love my vehicle but I wish I never purchased anything from this terrible dealership and never ever would purchase another vehicle here. I understand a car is going to have issues but every other month there is something wrong with my CX-9 and it's always a struggle with the horrible service department to get it looked at. Every time I bring my vehicle in for service they tell me the problem which I am having doesn't exist when in fact it does! Last year my truck while driving would frequently jerk. When I bought it into service they told me they didn't feel it and nothing was wrong. Since the guy that works there is one of the "top" Mazda technicians in the country I was suppose to believe that. They supposedly plugged my CX-9 up to the computer and couldn't find anything wrong. As soon as I took it to a Sharett Mazda in Hagerstown they told me it was a misfire in my engine almost instantly. Every time I have to bring my vehicle in to get service done I always get a filthy vehicle back with my gas light always on empty when it wasn't given to them like that. They always like to tell me they don't have loaner cars but when I bought the car my sales consultant made sure he mentioned they do offer loaner cars. This dealership is the worst. The service people love to talk to you like your nothing. For all the shoppers out there I would really think twice before coming to this dealership. They are nice until you purchase the car and roll off the lot, once its time to be fruitful of the so called benefits they offer for buying from them its a different story. Right now my CX-9 is getting serviced by them and today Frank harassed me and told me I better bring his car "loaner car" back by tomorrow because he promised it to someone else. At first he told me they didn't have loaner cars and now he is harassing me to bring it back because apparently the next customer is more important than me. This has been the WORST buying experience of my life and because of it not only will I never buy another vehicle from Congressional Motors but I don't even want another Mazda just because of their service. More