Ourisman Mazda of Rockville

How to take the dread out of buying a car I dreaded going. I begged friends to go with me but we couldn’t synchronize our schedules. So I had to go alone—to buy a used car. My dread quickly tu I dreaded going. I begged friends to go with me but we couldn’t synchronize our schedules. So I had to go alone—to buy a used car. My dread quickly turned to delight when I met Jay Glazer who works at Ourisman of Rockville. His quiet, calm, and straightforward manner reassured me that we would have a straightforward conversation about what I was looking for in a car. Jay listened carefully to me, explained all of the options well, and safely navigated me through the multi-step process of buying a car. I highly recommend Jay Glazer and the other staff at Ourisman of Rockville. More

I originally e-mailed Jimmy with interest in a new Mazda 3. He was very helpful and patient. When I finally went into the showroom, Jimmy was again patient with me as we worked out a deal. He listened to wh 3. He was very helpful and patient. When I finally went into the showroom, Jimmy was again patient with me as we worked out a deal. He listened to what I wanted and tried his best to get me the price I needed. He was very friendly and listened to my wants and needs. He went over every detail thoruoughly so I understood exactly every option and feature. He even explained how pricing works, and showed me evidence of this. He was nice to work with, and not skeezy like some other places I had been to. I felt comfortable and not pressured to make the best decision for myself. Jimmy has e-mailed and texted several times since my purchase to follow up and continues to answer all of my questions. I would recommend working with him. More

Jay Glazer made car buying surprisingly pleasant. He listened to what we wanted, was patient with our indecision and found us the perfect car. We could not be happier with our experience. listened to what we wanted, was patient with our indecision and found us the perfect car. We could not be happier with our experience. More

Jimmy is very professional and followed through from start to finish to make sure that at the end of the day I was happy with everything. start to finish to make sure that at the end of the day I was happy with everything. More

Jay Glazer was friendly and minimized the pressure to get me to buy the Mazda 6 for a great price. His communication was straightforward and he answered my questions. He also help set up some things on my c me to buy the Mazda 6 for a great price. His communication was straightforward and he answered my questions. He also help set up some things on my car before I drove away. More

These gentlemen were very professional and enjoyable to deal with and dare I say, I had a fun evening out! Very thankful for the knowledgeable Jimmy Alegre who steered me away from making a mistake in buyi deal with and dare I say, I had a fun evening out! Very thankful for the knowledgeable Jimmy Alegre who steered me away from making a mistake in buying a car that would have ultimately made me unhappy. I am THRILLED with my Mazda CX-5 Grand Tour AWD. More

it was very good thank you very much I like this car and will tell my friends about your dealership and will service my car at your service area will tell my friends about your dealership and will service my car at your service area More

I contacted Jimmy Alegre at the end of October when I started my new car research. Jimmy was very helpful, answered my questions and provided the information I needed. One thing that set Jimmy apart from started my new car research. Jimmy was very helpful, answered my questions and provided the information I needed. One thing that set Jimmy apart from the three other dealership representatives I was in contact with was his professionalism. Jimmy never was too pushy and he did his do diligence and followed up with me very so often to see how my car purchasing research was progressing. I did buy my Mazda 3 from Jimmy. He did a great job and I am really happy with my new car! Thanks Jimmy! More

Caution, be aware of Ourisman Volkswagen & Mazda of Rockville and their Collision Center. My vehicle was stolen from inside the shop with my own keys and totaled. They claim that they are not responsib Rockville and their Collision Center. My vehicle was stolen from inside the shop with my own keys and totaled. They claim that they are not responsible for any damages that occurred. On Wednesday July 10, 2013, I dropped my car at the Ourisman Collision Center for a core support repair, they said it would take about one week. On Wednesday July 17, I received a call that my car had been stolen and given one version of events. I went to the shop on Thursday July 18, and was told a different version. According to the manager some one had removed a pane of glass from the bay door, opened the shop and walked through all the bays, about 4 or so, and found my Mini without a bumper. My keys were not left in the vehicle, but were placed on the techs tool box. When the car was driven out of the shop, they closed the bay door and replaced the glass that they had removed. This happened some time Tuesday July 16. I got another surprise the next evening when I arrived home and found letter from D.C. Police Hit & Run Unit. My Mini was involved in a hit & run accident the night of Sunday July 14. I emailed a copy of the police report to Ourisman and called them the next day. They took a very long time responding to my email. Late in the day they sent an email to my insurance company and yet another story had been conjured up.The general manager claims that because there was another Red Mini S parked outside of shop doors, they assumed it was mine and went about their business. There were, however, differences between the two vehicles and, had they looked, they would have realized that the bumper was intact on that Mini where as mine was completely off the vehicle. Also, the hood is very different on the other Mini. My car was driven 114 miles after it was dropped off at the dealer but when it was found it was not more than 20 miles from Rockville in N.E. DC. Also the shop claimed car could not be driven far. I guess this was an incredible Mini. I am writing this to just warn people and make them aware that this is in the realm of possibilities and to always check on the liability policies when dropping off the car. According to consumer Affairs in Montgomery county the standard under the law is they should take reasonable care of your vehicle. They don't have to have alarms, lock boxes were they keep keys or cameras, so leaving keys is dangerous. You need to prove beyond a doubt that they were negligent. There is no protection, as a consumer, so I ask is this correct? I was lucky I have an amazing insurance company, and gold plated policy, they were great. But not all have this. More