Ourisman Mazda of Rockville

I contacted Jimmy Alegre at the end of October when I started my new car research. Jimmy was very helpful, answered my questions and provided the information I needed. One thing that set Jimmy apart from started my new car research. Jimmy was very helpful, answered my questions and provided the information I needed. One thing that set Jimmy apart from the three other dealership representatives I was in contact with was his professionalism. Jimmy never was too pushy and he did his do diligence and followed up with me very so often to see how my car purchasing research was progressing. I did buy my Mazda 3 from Jimmy. He did a great job and I am really happy with my new car! Thanks Jimmy! More

Caution, be aware of Ourisman Volkswagen & Mazda of Rockville and their Collision Center. My vehicle was stolen from inside the shop with my own keys and totaled. They claim that they are not responsib Rockville and their Collision Center. My vehicle was stolen from inside the shop with my own keys and totaled. They claim that they are not responsible for any damages that occurred. On Wednesday July 10, 2013, I dropped my car at the Ourisman Collision Center for a core support repair, they said it would take about one week. On Wednesday July 17, I received a call that my car had been stolen and given one version of events. I went to the shop on Thursday July 18, and was told a different version. According to the manager some one had removed a pane of glass from the bay door, opened the shop and walked through all the bays, about 4 or so, and found my Mini without a bumper. My keys were not left in the vehicle, but were placed on the techs tool box. When the car was driven out of the shop, they closed the bay door and replaced the glass that they had removed. This happened some time Tuesday July 16. I got another surprise the next evening when I arrived home and found letter from D.C. Police Hit & Run Unit. My Mini was involved in a hit & run accident the night of Sunday July 14. I emailed a copy of the police report to Ourisman and called them the next day. They took a very long time responding to my email. Late in the day they sent an email to my insurance company and yet another story had been conjured up.The general manager claims that because there was another Red Mini S parked outside of shop doors, they assumed it was mine and went about their business. There were, however, differences between the two vehicles and, had they looked, they would have realized that the bumper was intact on that Mini where as mine was completely off the vehicle. Also, the hood is very different on the other Mini. My car was driven 114 miles after it was dropped off at the dealer but when it was found it was not more than 20 miles from Rockville in N.E. DC. Also the shop claimed car could not be driven far. I guess this was an incredible Mini. I am writing this to just warn people and make them aware that this is in the realm of possibilities and to always check on the liability policies when dropping off the car. According to consumer Affairs in Montgomery county the standard under the law is they should take reasonable care of your vehicle. They don't have to have alarms, lock boxes were they keep keys or cameras, so leaving keys is dangerous. You need to prove beyond a doubt that they were negligent. There is no protection, as a consumer, so I ask is this correct? I was lucky I have an amazing insurance company, and gold plated policy, they were great. But not all have this. More

All, AJ, and Jenn made my purchasing experience very easy. They remain respectful of my budget and got the vehicle I wanted. A very professional team. Thanks, easy. They remain respectful of my budget and got the vehicle I wanted. A very professional team. Thanks, More

I live in California. My wife purchased in early January a Mazda CV5 for my daughter who is a student at Villanova. To date, May 29th, we do not have a permanent vehicle registration. No one calls us back a a Mazda CV5 for my daughter who is a student at Villanova. To date, May 29th, we do not have a permanent vehicle registration. No one calls us back and the service is absolutely miserable. We are on our 2nd temporary registration which is about to expire and are not anywhere closer to a permanent registration then we were in January. More

Earl Gunn made my car buying experience a painless one. Earl is the very opposite of the stereotypical car salesman. I never -- not once -- felt hustled. He answered all my questions with clarity. I left t Earl is the very opposite of the stereotypical car salesman. I never -- not once -- felt hustled. He answered all my questions with clarity. I left the showroom fully knowledgeable about the car I was buying. I have already recommended Ourisman to a friend. Why? Because of Earl. More

I visited this dealership two weeks ago and informed them that my husband are working temp to perm positions. I informed Alonso and Dana both of this fact, and even included the temp agencies in the credit that my husband are working temp to perm positions. I informed Alonso and Dana both of this fact, and even included the temp agencies in the credit application. Dana told us that the bank offered a loan of $14,000 and that while he could not get me in the car I wanted, he could get me in another car. Dana also said that the loan would be approved so long as my husbands temp agency confirmed his temp to perm status. We went back the next night and signed papers for the loan. Today, my husband got a call that we have to return the car because of his temp status. Upon calling Dana to find out what happened, because he told us it would not be an issue, he accused us of lying about our working status. This was not the case. What is the case is that they just wanted to make a sale and did not care about the customer. More

I bought a used 2009 Jeep Patriot in April of this year from this dealership and in a few months had some MAJOR maintenance issues. Today I have had my Jeep for 6 months and I have spent about $1000.oo on from this dealership and in a few months had some MAJOR maintenance issues. Today I have had my Jeep for 6 months and I have spent about $1000.oo on ridiculous maintenance that this dealership should have taken care of before they sold this vehicle. I had to buy all new breaks and front roaders for my Jeep. The Pepboys that did the repair said that this was ridiculous and suggested that I report this dealership. The Mechanic that changed my Alternator said the same thing. I am livid and wish that I would have went to another, honest dealer. What makes things worse. I just had a "complementary inspection" done at this dealer, because I bought my car from them and they make my breaks off as good and tried to charge me over $300 to look at the issue with the noise. More

Mr. Alegre, was very professional and understood what I was looking for in my new car. I am very satisfy customer. Thank you Mr. Alegre. was looking for in my new car. I am very satisfy customer. Thank you Mr. Alegre. More

A great experience at Congressional. Leased a Mazda and the entire process was a pleasure. Something I never thought I would say about purchasing or leasing a car at a dealership based on past experience. the entire process was a pleasure. Something I never thought I would say about purchasing or leasing a car at a dealership based on past experience. Earl Gunn was the salesman and couldn't have been more helpful, honest, and pleasant. Jay worked on my financing and had me signed up in no time after figuring out what would be the best option for me. I highly recommend Congressional. Don't think this will be the last car I drive off their lot! More

I highly recommend this dealership! Great experience I had, staff especially Ali, was very professional and his customer service was excellent. I would highly recommend him if you visit this dealership. J had, staff especially Ali, was very professional and his customer service was excellent. I would highly recommend him if you visit this dealership. Jay was very friendly too. Both them were very nice. Thank you again for all the help to make this a wonderful experience. More