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Ourisman Mazda of Rockville
Rockville, MD
525 Reviews
The Ourisman Mazda dealership has a long history of offering superior customer service. With Mazda automobiles such as the CX-5, CX-7, and Mazda3, we are convinced that we can supply you with the suitable automobile. Visit our dealership in Rockville for a high-quality car-buying experience! Our team is prepared to provide you sales and services with a smile.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 525 reviews
November 12, 2016
5-Star Servie Center I visited Ourisman Mazda for service on November 5. We were greeted by Allen, our service Advisor the moment we put our foot on the ground. He asked I visited Ourisman Mazda for service on November 5. We were greeted by Allen, our service Advisor the moment we put our foot on the ground. He asked us what he could do for us, if we had an appointment (we didn't). He guided us into the service department where he wrote up our service ticket all the while being pleasant, jovial, and very professional. He took us back to the waiting room and offered us coffee and a donut. He came back in 2 additional times just to let us know the progress and to be sure we were ok. I will continue to return to Ourisman Mazda for my service needs because of the treatment that was provided by 5-star Allen! More
by Kathy E.
Employees Worked With
Allen Krum
November 11, 2016
That unexpected extra. Mike in Mazda Service always does a great job, makes sure repairs are on-time, keeps me informed, and works out a fair price. Have to share this Mike in Mazda Service always does a great job, makes sure repairs are on-time, keeps me informed, and works out a fair price. Have to share this story: took my CX9 in for an oil change. I've had an intermittent rattle for over a year, but gave up trying to fix it. I didn't ask to have it fixed, BUT, the tech heard it, found it, and fixed it with a clamp. That's what I call caring. It's hard to build trust these days, but this is how you go about building it. He could have just completed the task on the worksheet. Nope. I am thankful. More
by 2010 CX9 Rockville Guy
Employees Worked With
Mike Porter; Unknown Tech
November 05, 2016
Sales staff lies and does not honer verbal agreements Today I bought a new mazda from Ourisman VW and Mazda in Rockville MD. I wanted to shop a price at other dealers, but the sales manager asked me to gi Today I bought a new mazda from Ourisman VW and Mazda in Rockville MD. I wanted to shop a price at other dealers, but the sales manager asked me to give him a price where he could sell it to me today. I gave him a price and was clear that this was the entire price (less tax and title as I was registering the car out of state). They met the price so I wouldn't have to go compare prices. I then proceeded to turn in my rental car and headed back to close the deal. When I returned I found out that the dealer had added $300 to the price of the car. I politely explained that this was not what we agreed to. The sales manager said there was "nothing he could do" and he'd be fine if I walked away. But I had no way to get back to the rental dealership and the new rental car would be at my expense vice my insurance company's. Now that I had no car to drive to other dealers to compare prices, they had me in a trap and as opposed to honoring our original deal, they hiked the price up on me when I basically had no other choice but to buy the car. They DID NOT deal fairly with me. They DID NOT honor our verbal agreement. They stuck it to me in the end. I will NEVER go back. I will recommend to all my friends they NEVER go there as well. WORST CAR BUYING EXPERIENCE I have EVER had. More
by ajg
Employees Worked With
October 22, 2016
Loyal Customer I am a loyal customer ... Bought my Mazda 3 in 2014 new and have done all my service calls with them Professional and Honest every step of the way. I am a loyal customer ... Bought my Mazda 3 in 2014 new and have done all my service calls with them Professional and Honest every step of the way. More
by Lillie
Employees Worked With
Allen, Service Manager
October 03, 2016
Quick, Easy, Good Price Jimmy was very helpful, he stayed professional while also being very friendly. They offered a fair price and explained all the incentives whether they Jimmy was very helpful, he stayed professional while also being very friendly. They offered a fair price and explained all the incentives whether they applied or not. More
by Edward Shi
Employees Worked With
Jimmy Alegre
September 27, 2016
Very good experience with Jimmy I bought a car from Jimmy at Ourisman Rockville and I can recommend it to anyone. Jimmy really knows everything about the cars and he took his time wi I bought a car from Jimmy at Ourisman Rockville and I can recommend it to anyone. Jimmy really knows everything about the cars and he took his time with me. I bought it during the busy labor day weekend but never once felt rushed. Two big thumbs up! More
by Maarten Oyen
Employees Worked With
Jimmy Alegre
September 18, 2016
They lie and steal! I was in search of a used vehicle for my son. We settled on a grey 2011 328i Xdrive with approximately 91K miles on it. They were asking $12,9K and af I was in search of a used vehicle for my son. We settled on a grey 2011 328i Xdrive with approximately 91K miles on it. They were asking $12,9K and after tough negotiations I was able to get them to verbally agree to $11,8. They spent hours preparing paperwork. From the onset the finance person was abusive and rude. Against my better judgement, I allowed the deal to progress. As he started to review the numbers with us I realized that he never lowered the base price to $11,8. When I brought the error to his attention, he became agitated and combative. He left the room abruptly to speak with a manager (we could hear them yelling at each other outside the door) and returned a minute later refusing to adjust the base price per our verbal agreement. Having felt duped, we told him he wasted our time, we collected our things and proceeded to walk out. As we left, we requested our paperwork back as I didn’t want him or Ourisman to have our personally identifiable information. Strangely, he closed the file, walked outside and ran behind the building! Who does that?!? After a heated argument with his manager that went nowhere, we left. The whole incident was surreal. I would rather walk to the ends of earth than to buy a vehicle from Ourisman! More
by Angry Non-Customer
Employees Worked With
Other
September 13, 2016
Fantastic Job My experience at Ourisman Mazda was absolutely terrific. Everything from the moment I went in was wonderful, from my salesman Billy to the financing My experience at Ourisman Mazda was absolutely terrific. Everything from the moment I went in was wonderful, from my salesman Billy to the financing department everything went very smoothly. I highly recommend this dealership to anyone looking to buy. I ended up purchasing a new Mazda 3 and absolutely love it! Thanks again Billy and Ourisman. I look forward to seeing you again in the future! More
by sarahjohnson78
Employees Worked With
Billy, Jennifer Smith
September 09, 2016
A matter of life and death- revisited My 2016 CX-5 experienced catastrophic, life-threatening, electrical failure twice. After two failed attempt to repair, Ourisman gave me a loaner and s My 2016 CX-5 experienced catastrophic, life-threatening, electrical failure twice. After two failed attempt to repair, Ourisman gave me a loaner and said I should contact Mazda USA myself. Ourisman has treated my entire situation with great care and sensitivity. They extended the use of their loaner car while I deal with Mazda corporate. As far as customer service goes, Ourisman in Rockville is top notch, while Mazda corporate customer service is terrible. More
by HAPPYTOBEALIVE
Employees Worked With
Service department
July 19, 2016
We felt totally comfortable w/ the honesty of the people we met with. I think we got a fair deal and great service. I would recommend this dealer to friends and family. we met with. I think we got a fair deal and great service. I would recommend this dealer to friends and family. More
by glawlor
Employees Worked With
Shannon and Dana
