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Ourisman Mazda of Rockville
Rockville, MD
531 Reviews
The Ourisman Mazda dealership has a long history of offering superior customer service. With Mazda automobiles such as the CX-5, CX-7, and Mazda3, we are convinced that we can supply you with the suitable automobile. Visit our dealership in Rockville for a high-quality car-buying experience! Our team is prepared to provide you sales and services with a smile.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 531 reviews
February 25, 2017
Great dealership Everyone made this stressful car buying experience so much better! They were all great and made this process as easy as possible! Highly recommend thi Everyone made this stressful car buying experience so much better! They were all great and made this process as easy as possible! Highly recommend this dealership if looking to buy a mazda!! More
by Malia Ball
Employees Worked With
Jimmy Alegre
February 23, 2017
Excellent After a long day of vehicle searching, I ended up going back to the Mazda dealership and working with Jimmy. He was so helpful and professional and ma After a long day of vehicle searching, I ended up going back to the Mazda dealership and working with Jimmy. He was so helpful and professional and made sure that I had a pleasant experience from test drive to purchase. Once the deal was closed and I was ready to leave the lot, Jimmy went the extra mile and helped me personalize some of the settings in my car. It was near midnight at the time, way past closing. This goes to show you that customer satisfaction is priority. Pleasure doing business with Jimmy and the rest of the Ourisman staff. Thank You, proud owner of Mazda CX3 More
by celnbuy
Employees Worked With
Jimmy Alegre
February 22, 2017
Helpful, low-pressure team New to the Mazda family, we placed our faith in the Ourisman staff to navigate the entire process for us. Our sales associate Marty Schwartz was top-n New to the Mazda family, we placed our faith in the Ourisman staff to navigate the entire process for us. Our sales associate Marty Schwartz was top-notch: Informative, patient, and very personable, he quickly earned our trust. We were equally impressed with manager Paul Corzine, and appreciated the absence of typical high-pressure tactics. We look forward to relying on Marty and his colleagues as we learn the many new features of our snazzy new CX-5. More
by DFinDC
February 17, 2017
Refreshing experience Decided to return to the dealer network after a terrible experience 10k miles ago at a dealer that no longer exists. Glad I chose Ourisman! Gus had a Decided to return to the dealer network after a terrible experience 10k miles ago at a dealer that no longer exists. Glad I chose Ourisman! Gus had a no pressure approach to my 45k service on my Mazda3. Explained clearly what the technician suggested, but was completely comfortable that I didn't want the work carried out. A refreshing change. More
by mazda3
Employees Worked With
Gus Arndt
January 31, 2017
Friendly, Informed and Informative Sales Person We found our salesperson ALI HATAM to be friendly, upbeat, informative, and no pressure — with excellent knowledge of all car features. Great low key We found our salesperson ALI HATAM to be friendly, upbeat, informative, and no pressure — with excellent knowledge of all car features. Great low key manner, try approachable and yet very professional at the same time. Knew his stock and was up to date on all models we inquired about. More
by HLT
Employees Worked With
January 10, 2017
Definitely would recommend I own a Mazda 3 and have been servicing my car here with Allen since the beginning. Service has always been prompt and a pleasure every time. I used t I own a Mazda 3 and have been servicing my car here with Allen since the beginning. Service has always been prompt and a pleasure every time. I used to dread taking my car into maintenance, but Allen has made the experience a great one every time and I'm always glad to do so now. More
by bhong
Employees Worked With
Allen (Service)
November 12, 2016
5-Star Servie Center I visited Ourisman Mazda for service on November 5. We were greeted by Allen, our service Advisor the moment we put our foot on the ground. He asked I visited Ourisman Mazda for service on November 5. We were greeted by Allen, our service Advisor the moment we put our foot on the ground. He asked us what he could do for us, if we had an appointment (we didn't). He guided us into the service department where he wrote up our service ticket all the while being pleasant, jovial, and very professional. He took us back to the waiting room and offered us coffee and a donut. He came back in 2 additional times just to let us know the progress and to be sure we were ok. I will continue to return to Ourisman Mazda for my service needs because of the treatment that was provided by 5-star Allen! More
by Kathy E.
Employees Worked With
Allen Krum
November 11, 2016
That unexpected extra. Mike in Mazda Service always does a great job, makes sure repairs are on-time, keeps me informed, and works out a fair price. Have to share this Mike in Mazda Service always does a great job, makes sure repairs are on-time, keeps me informed, and works out a fair price. Have to share this story: took my CX9 in for an oil change. I've had an intermittent rattle for over a year, but gave up trying to fix it. I didn't ask to have it fixed, BUT, the tech heard it, found it, and fixed it with a clamp. That's what I call caring. It's hard to build trust these days, but this is how you go about building it. He could have just completed the task on the worksheet. Nope. I am thankful. More
by 2010 CX9 Rockville Guy
Employees Worked With
Mike Porter; Unknown Tech
November 05, 2016
Sales staff lies and does not honer verbal agreements Today I bought a new mazda from Ourisman VW and Mazda in Rockville MD. I wanted to shop a price at other dealers, but the sales manager asked me to gi Today I bought a new mazda from Ourisman VW and Mazda in Rockville MD. I wanted to shop a price at other dealers, but the sales manager asked me to give him a price where he could sell it to me today. I gave him a price and was clear that this was the entire price (less tax and title as I was registering the car out of state). They met the price so I wouldn't have to go compare prices. I then proceeded to turn in my rental car and headed back to close the deal. When I returned I found out that the dealer had added $300 to the price of the car. I politely explained that this was not what we agreed to. The sales manager said there was "nothing he could do" and he'd be fine if I walked away. But I had no way to get back to the rental dealership and the new rental car would be at my expense vice my insurance company's. Now that I had no car to drive to other dealers to compare prices, they had me in a trap and as opposed to honoring our original deal, they hiked the price up on me when I basically had no other choice but to buy the car. They DID NOT deal fairly with me. They DID NOT honor our verbal agreement. They stuck it to me in the end. I will NEVER go back. I will recommend to all my friends they NEVER go there as well. WORST CAR BUYING EXPERIENCE I have EVER had. More
by ajg
Employees Worked With
October 22, 2016
Loyal Customer I am a loyal customer ... Bought my Mazda 3 in 2014 new and have done all my service calls with them Professional and Honest every step of the way. I am a loyal customer ... Bought my Mazda 3 in 2014 new and have done all my service calls with them Professional and Honest every step of the way. More
by Lillie
Employees Worked With
Allen, Service Manager
