Ourisman Mazda of Rockville

Great Service I have owned my Mazda CX-5 for about 3 1/2 years and Ourisman has done all of the maintenance. Mike has been my primary service advisor the entire ti I have owned my Mazda CX-5 for about 3 1/2 years and Ourisman has done all of the maintenance. Mike has been my primary service advisor the entire time. He has always been fair and upfront with me regarding my car, its needs and absolutes with regards to services needed. I feel the pricing has been fair and he and his team go out of their way to ask if I have a coupon when dropping off the vehicle for service. When I pick the car up it is washed and ready to go. There have been two simple safety recalls and both were handled without incident. The courtesy shuttle has bailed me out on the rare occasion the service time was longer than I could spend at the shop. I'm a happy customer! More

Excellent Service Department My car was making thumping and clunking noises for a while off and on. I took it to Ourisman when this happened recently because my hometown dealersh My car was making thumping and clunking noises for a while off and on. I took it to Ourisman when this happened recently because my hometown dealership could not resolve the issue and I work in Rockville. The mechanic drove the car with me until we heard the sound, which was great. He discovered the problem in a few hours, which turned out to be a mess up by my dealership (loose subframe bolts), he was very thorough. Perdita, the woman who checked me in and stayed in contact was wonderful. Great customer service by her. Mechanic (Mahin) was a nice guy, very good. Overall a positive experience. You have a new customer. More

Excellent Service & Professionalism Allan K. was terrific with his friendly and professional service. Allan took the time to explain the diagnosis and provided feedback on my vehicle ne Allan K. was terrific with his friendly and professional service. Allan took the time to explain the diagnosis and provided feedback on my vehicle needs but without being too pushy or aggressive about it. The work was completed ahead of schedule and Allan took the time to show me the dirty filter parts and why is was important to have a clean one. This is the 2nd time I have been to the Rockville Ourisman and both times my service expectations were exceeded. The team there values the customer and one is treated with respect which is different than the experience I have had at other places. I have taken my Mazda and my husband's VW here and will definitely continue to do so! More

Fast, professional service with a smile and refreshments in Jesus is our service advisor, and he is quite professional and friendly. My routine maintenance was done in less than an hour. Nice waiting room wit Jesus is our service advisor, and he is quite professional and friendly. My routine maintenance was done in less than an hour. Nice waiting room with complimentary refreshments. Easy to schedule a convenient appointment on their website. More

Awesome service Jay was great! Even went to Virginia in rush hour to get my vehicle. Got exactly what I wanted for my trade in. Nick, his Manager gave me a deal l Jay was great! Even went to Virginia in rush hour to get my vehicle. Got exactly what I wanted for my trade in. Nick, his Manager gave me a deal l couldn't say no to and even bought me dinner while I signed the paperwork. The business office was also outstanding and made signing enjoyable. Great deakership! Great people! More

Most efficient purchase experience I did my research before contacting the dealership. Upon my arrival, I was greeted by Jimmy who had prepared the car I'd be interested in. He's truly I did my research before contacting the dealership. Upon my arrival, I was greeted by Jimmy who had prepared the car I'd be interested in. He's truly knowledgeable and helped me understand what I was actually looking for. He was also very transparent with pricing. In an hour I was ready to close the deal. I'm happy with the car, and happier with the experience. More

Great Service I brought my Mazda3 for service had another great experience at Ourisman. My service consultant, Mike Porter, was awesome. He was so nice and kept me I brought my Mazda3 for service had another great experience at Ourisman. My service consultant, Mike Porter, was awesome. He was so nice and kept me updated on the status of my car, including anything that may need work/service in the future. He even found me some coupons and saw that I had enough service points to bring the costs down a bit. I always feel taken care of at Ourisman and still bring my car there after 5 years. More

Fast and Friendly I went to Ourisman to get my 2015 Mazda3 serviced. Allen Krum serviced my vehicle for me and went above and beyond to make me feel comfortable and val I went to Ourisman to get my 2015 Mazda3 serviced. Allen Krum serviced my vehicle for me and went above and beyond to make me feel comfortable and valued. He greeted me immediately and walked me through the steps of the service. My car was ready quickly and was washed to look brand new. Very happy with the experience. More

Busy. Cheerful. Productive I visited Ourisman Mazda of Rockville on Friday, March 10, 2017 for the 5,000 mile first service on my Mazda CX-3. Please know Ourisman met or exceed I visited Ourisman Mazda of Rockville on Friday, March 10, 2017 for the 5,000 mile first service on my Mazda CX-3. Please know Ourisman met or exceeded my expectations while there. I was treated as a Valued Customer, you returned my vehicle in a reasonable amount of time and I felt I received a good value for the service (FREE first service). John Akers is efficient and polite and I will remember his professional work ethic. His co-workers were busily assisting other customers. I was able to say a quick hello to my salesman Jay Glazer on my way out to remind him of my great car choice! All in all I regard Ourisman Mazda of Rockville as a busy, cheerfully productive dealership. More

Responsive and attentive salesman - good deal - good car! From the first, I found Jimmy Allegre to be courteous, knowledgeable and helpful in the process. We arrived at a price I was satisfied on a car I li From the first, I found Jimmy Allegre to be courteous, knowledgeable and helpful in the process. We arrived at a price I was satisfied on a car I like More