Ourisman Mazda of Rockville

Friendly, Informed and Informative Sales Person We found our salesperson ALI HATAM to be friendly, upbeat, informative, and no pressure — with excellent knowledge of all car features. Great low key We found our salesperson ALI HATAM to be friendly, upbeat, informative, and no pressure — with excellent knowledge of all car features. Great low key manner, try approachable and yet very professional at the same time. Knew his stock and was up to date on all models we inquired about. More

Definitely would recommend I own a Mazda 3 and have been servicing my car here with Allen since the beginning. Service has always been prompt and a pleasure every time. I used t I own a Mazda 3 and have been servicing my car here with Allen since the beginning. Service has always been prompt and a pleasure every time. I used to dread taking my car into maintenance, but Allen has made the experience a great one every time and I'm always glad to do so now. More

Sales staff lies and does not honer verbal agreements Today I bought a new mazda from Ourisman VW and Mazda in Rockville MD. I wanted to shop a price at other dealers, but the sales manager asked me to gi Today I bought a new mazda from Ourisman VW and Mazda in Rockville MD. I wanted to shop a price at other dealers, but the sales manager asked me to give him a price where he could sell it to me today. I gave him a price and was clear that this was the entire price (less tax and title as I was registering the car out of state). They met the price so I wouldn't have to go compare prices. I then proceeded to turn in my rental car and headed back to close the deal. When I returned I found out that the dealer had added $300 to the price of the car. I politely explained that this was not what we agreed to. The sales manager said there was "nothing he could do" and he'd be fine if I walked away. But I had no way to get back to the rental dealership and the new rental car would be at my expense vice my insurance company's. Now that I had no car to drive to other dealers to compare prices, they had me in a trap and as opposed to honoring our original deal, they hiked the price up on me when I basically had no other choice but to buy the car. They DID NOT deal fairly with me. They DID NOT honor our verbal agreement. They stuck it to me in the end. I will NEVER go back. I will recommend to all my friends they NEVER go there as well. WORST CAR BUYING EXPERIENCE I have EVER had. More

Loyal Customer I am a loyal customer ... Bought my Mazda 3 in 2014 new and have done all my service calls with them Professional and Honest every step of the way. I am a loyal customer ... Bought my Mazda 3 in 2014 new and have done all my service calls with them Professional and Honest every step of the way. More

Quick, Easy, Good Price Jimmy was very helpful, he stayed professional while also being very friendly. They offered a fair price and explained all the incentives whether they Jimmy was very helpful, he stayed professional while also being very friendly. They offered a fair price and explained all the incentives whether they applied or not. More

Very good experience with Jimmy I bought a car from Jimmy at Ourisman Rockville and I can recommend it to anyone. Jimmy really knows everything about the cars and he took his time wi I bought a car from Jimmy at Ourisman Rockville and I can recommend it to anyone. Jimmy really knows everything about the cars and he took his time with me. I bought it during the busy labor day weekend but never once felt rushed. Two big thumbs up! More

They lie and steal! I was in search of a used vehicle for my son. We settled on a grey 2011 328i Xdrive with approximately 91K miles on it. They were asking $12,9K and af I was in search of a used vehicle for my son. We settled on a grey 2011 328i Xdrive with approximately 91K miles on it. They were asking $12,9K and after tough negotiations I was able to get them to verbally agree to $11,8. They spent hours preparing paperwork. From the onset the finance person was abusive and rude. Against my better judgement, I allowed the deal to progress. As he started to review the numbers with us I realized that he never lowered the base price to $11,8. When I brought the error to his attention, he became agitated and combative. He left the room abruptly to speak with a manager (we could hear them yelling at each other outside the door) and returned a minute later refusing to adjust the base price per our verbal agreement. Having felt duped, we told him he wasted our time, we collected our things and proceeded to walk out. As we left, we requested our paperwork back as I didn’t want him or Ourisman to have our personally identifiable information. Strangely, he closed the file, walked outside and ran behind the building! Who does that?!? After a heated argument with his manager that went nowhere, we left. The whole incident was surreal. I would rather walk to the ends of earth than to buy a vehicle from Ourisman! More