Ourisman Mazda of Rockville

Great car buying experience Just purchased a new CX-5 from Ourisman Rockville and was very impressed. Jimmy was really knowledgeable, straightforward and pleasant to deal with. O Just purchased a new CX-5 from Ourisman Rockville and was very impressed. Jimmy was really knowledgeable, straightforward and pleasant to deal with. Ourisman offered me an outstanding price right from the beginning and even sent an employee up to Pennsylvania to get me the exact vehicle I wanted. Because of past dealings with numerous car dealerships over the years, I kept waiting for some kind of unexpected snag, hidden charge or hard-sell on additional services/accessories, but that never occurred. From start to finish, the price remained exactly as I had expected. It was definitely the most pleasant car-buying experience I've ever had, and Jimmy's very personable demeanor was a major factor. More

Job done on time and well. Great place. Great service. Nice people and they know their job. Other plus include they call you with exact pricing before anything is done so there Great place. Great service. Nice people and they know their job. Other plus include they call you with exact pricing before anything is done so there is no surprise. Only small "bad" point: a bit on the expensive side but then again it is a dealership. More

Great sales agent excellent customer service and very responsive to questions. Jay was able to get me an accurate final price and have the vehicle and paperwork done ah excellent customer service and very responsive to questions. Jay was able to get me an accurate final price and have the vehicle and paperwork done ahead of time so I was in and out in a reasonable amount of time. very straightforward and honest which is priceless when buying a car. More

Great service consultant When I took in my recently-purchased Mazda CX 5 for a slight adjustment, Jesus was my service consultant and he kept me well-informed on what was goin When I took in my recently-purchased Mazda CX 5 for a slight adjustment, Jesus was my service consultant and he kept me well-informed on what was going on step-by-step with the progress of the repair. More

great service they have great customer service, the advisors are very friendly and helpfull, they answer all your questions, the waiting time is not to long, good they have great customer service, the advisors are very friendly and helpfull, they answer all your questions, the waiting time is not to long, good price More

Informative and fair The staff interacted in a straightfoward way, were very informative about options for car, financing and "extras". Made a potentially stressful choice The staff interacted in a straightfoward way, were very informative about options for car, financing and "extras". Made a potentially stressful choice quite pleasant. Also were enthusiastic about the brand. More

Great Service Adviser Andre always greets me with a smile. He is very personable and quickly understands the what's needed. He provides me with an estimate and keeps me inf Andre always greets me with a smile. He is very personable and quickly understands the what's needed. He provides me with an estimate and keeps me informed of the progress. During my last service, I was pleasantly surprised that in addition to the complimentary car wash, the inside of my car was vacuumed. A nice touch! I will always ask for Andre for my service needs! More

Overall great experience We had looked around at a few dealers but Ourisman was by far the best while shopping and perhaps even better during the purchase. Ali H was our sale We had looked around at a few dealers but Ourisman was by far the best while shopping and perhaps even better during the purchase. Ali H was our salesperson and he was probably the deciding factor. He was professional, courteous and just a wonderful person to deal with during the whole process. We got a really good sense that he cared and listened to our needs. Ali was very straightforward and told us exactly what to expect with price and process. The other dealers we went to simply wouldn't give us direct answers but asked us to "come in and talk". When we were ready, everything was a lot quicker than we expected. Mark L. was also great when we were signing the papers. He was easy to talk to and focused on getting things done quickly. He had things ready to go, well organized and we were out a lot sooner than we expected. Ourisman really does mean it when they say they value the customer's time. The staff we got to interact with at the dealership also seemed like a friendly bunch. The process was great and love our new car. More

Best Purchasing Experience Ever From start to finish, this was the best car buying experience I have ever had and I have purchased numerous cars over the years. It all began with th From start to finish, this was the best car buying experience I have ever had and I have purchased numerous cars over the years. It all began with the warm welcome and the initial sales person's willingness to allow us to select working with the most experienced sales person present that day. Jimmy was amazing; so professional, so knowledgeable, so forthright, with a warm and welcoming manner. He was willing to drive that day to another Ourisman dealership to get the exact car that I wanted. So I drove out with my brand new car on a Saturday afternoon. Financing assistance went smoothly and I greatly appreciated the walk through the dealership to see the maintenance department, understand the hours and the special services that I would be afforded. Lastly, I really appreciated the Mazda keychain and the Godiva chocolate! More

Great experience with professional staff This was my first purchase of a new car. I was very lucky to have Jimmy as my sales person. Jimmy is helpful and knowledgeable. He is also very friend This was my first purchase of a new car. I was very lucky to have Jimmy as my sales person. Jimmy is helpful and knowledgeable. He is also very friendly. He shares all his knowledge with me and did his best to give me the best price. Unlike other dealers I have visited, I felt very comfortable at Ourisman because all staff at Ourisman I work with during my purchase were very nice. I would like to say thank you to Jimmy and other staff at Ourisman Rockville. I am very happy with my new Mazda! More