Ourisman Mazda of Rockville

Great service The staff was friendly and helpful. They answered all my questions and took time to explain everything to me. I was in and out in a reasonable amoun The staff was friendly and helpful. They answered all my questions and took time to explain everything to me. I was in and out in a reasonable amount of time. More

I have used this dearlship since 2002. I will only use this dealership for my car. I have been going here since 2002. I love working with Allen or Mike. They only do service when it is n I will only use this dealership for my car. I have been going here since 2002. I love working with Allen or Mike. They only do service when it is necessary. My appointments are always on time and when I wait for my car, they see to it that it is not a long wait. Allen and Mike are always cheerful and wonderful and make it a pleasant experience. The hot drinks, snacks, and bright seating area is very nice too. Thank you, Sissy Gould More

Amazing First Buying Experience! This was my first experience purchasing a new vehicle and I couldn't have asked for a better learning experience. Understandably as a first-time buyer This was my first experience purchasing a new vehicle and I couldn't have asked for a better learning experience. Understandably as a first-time buyer and a female, I was extremely nervous and prepared for the worst. I was quickly proven wrong when I met Jimmy. Jimmy was extremely knowledgeable about all the features, very patient in taking the time to answer all of my many questions, and easy to contact via email/phone. I was offered a good price and did not hit any unfortunate snags or red tape along the process as I did with other dealerships in the area throughout my buying process. It's been about a month since I purchased my car and I could not be happier! I would 100% recommend Jimmy to my friends who are interested in looking to purchase a Mazda as their next vehicle. You will not regret it! More

Excellent price and customer service Ourisman Rockville gave us an excellent price via the internet. Alonso Avila made an offer that other dealers could not match. Our sales representativ Ourisman Rockville gave us an excellent price via the internet. Alonso Avila made an offer that other dealers could not match. Our sales representative, Ali Hatam, was first-rate. We never had the feeling that we were being pressured or that we didn't clearly understand what was taking place during the entire process of buying and taking ownership of the car. There were no surprises.. Mr. Hatam is pleasant to work with, pays attention to the details, wants the customer to have a good experience, and knows the cars. We've never worked with anyone better. A follow-up visit just confirmed our good impression. When the purchase was complete, we appreciated the short exit talk with Robin Heintzelman to ensure that we were completely satisfied. Mr. Hatam took time to give us a very clear and organized overview of the car's systems and controls before we drove away in our new car. We were very satisfied and would recommend the dealership and the specific people we worked with. More

Great car buying experience Just purchased a new CX-5 from Ourisman Rockville and was very impressed. Jimmy was really knowledgeable, straightforward and pleasant to deal with. O Just purchased a new CX-5 from Ourisman Rockville and was very impressed. Jimmy was really knowledgeable, straightforward and pleasant to deal with. Ourisman offered me an outstanding price right from the beginning and even sent an employee up to Pennsylvania to get me the exact vehicle I wanted. Because of past dealings with numerous car dealerships over the years, I kept waiting for some kind of unexpected snag, hidden charge or hard-sell on additional services/accessories, but that never occurred. From start to finish, the price remained exactly as I had expected. It was definitely the most pleasant car-buying experience I've ever had, and Jimmy's very personable demeanor was a major factor. More

Job done on time and well. Great place. Great service. Nice people and they know their job. Other plus include they call you with exact pricing before anything is done so there Great place. Great service. Nice people and they know their job. Other plus include they call you with exact pricing before anything is done so there is no surprise. Only small "bad" point: a bit on the expensive side but then again it is a dealership. More

Great sales agent excellent customer service and very responsive to questions. Jay was able to get me an accurate final price and have the vehicle and paperwork done ah excellent customer service and very responsive to questions. Jay was able to get me an accurate final price and have the vehicle and paperwork done ahead of time so I was in and out in a reasonable amount of time. very straightforward and honest which is priceless when buying a car. More

Great service consultant When I took in my recently-purchased Mazda CX 5 for a slight adjustment, Jesus was my service consultant and he kept me well-informed on what was goin When I took in my recently-purchased Mazda CX 5 for a slight adjustment, Jesus was my service consultant and he kept me well-informed on what was going on step-by-step with the progress of the repair. More

great service they have great customer service, the advisors are very friendly and helpfull, they answer all your questions, the waiting time is not to long, good they have great customer service, the advisors are very friendly and helpfull, they answer all your questions, the waiting time is not to long, good price More

Informative and fair The staff interacted in a straightfoward way, were very informative about options for car, financing and "extras". Made a potentially stressful choice The staff interacted in a straightfoward way, were very informative about options for car, financing and "extras". Made a potentially stressful choice quite pleasant. Also were enthusiastic about the brand. More