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Ourisman Mazda of Rockville

Rockville, MD

Overview
Employees
Reviews
Vehicles
4.6
525 Reviews
The Ourisman Mazda dealership has a long history of offering superior customer service. With Mazda automobiles such as the CX-5, CX-7, and Mazda3, we are convinced that we can supply you with the suitable automobile. Visit our dealership in Rockville for a high-quality car-buying experience! Our team is prepared to provide you sales and services with a smile.
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801 Rockville Pike A

Rockville, MD

20852

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Showing 525 reviews

September 12, 2024

Fast, friendly and efficient! Very happy with my service performed in a courteous and speedy way More

by Bigboypete75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Hatam
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your kind words! We're thrilled to hear that you had a fast, friendly, and efficient experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future!

September 10, 2024

. Advisor is really professional and helpful. I got my vehicle back on promise time and I will definitely come back for service! More

by Nay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Diaz
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Sep 10, 2024 -

Ourisman Mazda of Rockville responded

Thank you for your positive feedback! We’re thrilled to hear that you found our advisor professional and helpful, and that your vehicle was returned on time. Your satisfaction is our top priority, and we’re excited to have the opportunity to serve you again in the future

September 10, 2024

Best Mazda dealer Best Mazda dealer Best Mazda dealer Best Mazda dealer Best Mazda dealer More

by Ahennouni
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lelo
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Sep 10, 2024 -

Ourisman Mazda of Rockville responded

Thank you for your enthusiastic endorsement! We're delighted to hear that you think so highly of us.

September 09, 2024

I have been a costumer for 12 years, I keep going back to Ourisman because they provide great service More

by Adriana
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Palizkar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your kind words and for being a loyal customer for the past 12 years! We're thrilled to hear that you consistently receive great service at Ourisman. Your continued support means the world to us, and we're committed to maintaining the high standards you've come to expect.

September 05, 2024

Quick service with thorough video inspection which is a plus. Service rep was very professional More

by Topcat1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue paradahernan
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Sep 05, 2024 -

Ourisman Mazda of Rockville responded

Thank you for your feedback! We're glad to hear you appreciated the quick service and thorough video inspection. Our team takes pride in being professional and efficient, and it's great to know that it made a positive impact.

September 05, 2024

Great sales woman - Lelise is excellent. She was smart, knowledgeable and very warm. I highly recommend her More

by m
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lelise
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Sep 05, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your kind words! We're thrilled to hear that Lelise made such a positive impression. She truly is exceptional at what she does, and your recommendation means a lot to us.

August 30, 2024

Poor Service scheduling and delivery. Mechanic seemed competent, but trust is lost due to bad communications. More

by Joherm444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Loc Truong
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Ourisman Mazda of Rockville responded

We're truly sorry to hear about the issues you experienced with our service scheduling and communication. It’s disappointing to know that we fell short, despite the mechanic's competence. Building and maintaining trust is incredibly important to us, and we regret that we did not meet your expectations in this regard.Your feedback is valuable and will help us improve our processes. Please feel free to reach out to our General Manager, Loc Truong, so that he could assist you. His email address is Loc@Ourismancars.com.

August 18, 2024

I went to this dealership with the intent to buy a used 2024 pathfinder platinum for my fiancé and myself, with our own financing through USAA. Our customer service person was Suki who was amazing and trea More

by Cierra_silvernail
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nana
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Aug 19, 2024 -

Ourisman Mazda of Rockville responded

We are truly sorry to hear about your experience, and we appreciate you bringing this to our attention. Someone from our Management Team will be reaching out to you.

August 11, 2024

This is our 3rd time at Ourisman Mazda of Rockville. We bought 2 cars here- the 3rd time was during a shortage of vehicles, and we couldn’t find what our daughter wanted. From when you enter you are gre More

by paula_murphy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Loc Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco in the financial office and Michael Bout in Sales and Diego in management
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Aug 13, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your kind words and for choosing Ourisman Mazda of Rockville for your vehicle purchases! We're thrilled to hear that Michael Bout made your experience positive and that you felt welcomed and well-informed throughout. It’s wonderful to know that our no-pressure approach and customer care have made a difference for you. We look forward to assisting you and your family in the future. Enjoy your new vehicle, and thanks again for your continued support!

August 10, 2024

Professional, helpful staff. Andy was exceptional. He kept me informed about the progress of my car every step of the way. He had my car ready in record time. Andy was polite and More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy from the collision center
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Aug 16, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your 5-star review, Ann! We appreciate the staff highlight for Andy and will pass your kind words on to him. Glad his excellent communication and professionalism made your visit the best it could be. If you or your Mazda needs anything, please give us a call! We're here anytime. Thanks for supporting us at Ourisman Mazda of Rockville, and have safe travels.

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