Ourisman Mazda of Rockville

One week after getting an estimate and leaving my car, the price of the parts went up over $600. No one checked with me before completing the work, so there was nothing I could do. I pay or don’t get the the price of the parts went up over $600. No one checked with me before completing the work, so there was nothing I could do. I pay or don’t get the car back. Doesn’t seem like it’s my problem if they don’t know the cost of their materials. I’ve bought two cars from this dealership. Won’t be buying any more and for sure not using the collision center. More

Fast, friendly and efficient! Very happy with my service performed in a courteous and speedy way Very happy with my service performed in a courteous and speedy way More

. Advisor is really professional and helpful. I got my vehicle back on promise time and I will definitely come back for service! vehicle back on promise time and I will definitely come back for service! More

Best Mazda dealer Best Mazda dealer Best Mazda dealer Best Mazda dealer Best Mazda dealer Best Mazda dealer Best Mazda dealer More

I have been a costumer for 12 years, I keep going back to Ourisman because they provide great service Ourisman because they provide great service More

Quick service with thorough video inspection which is a plus. Service rep was very professional plus. Service rep was very professional More

Great sales woman - Lelise is excellent. She was smart, knowledgeable and very warm. I highly recommend her She was smart, knowledgeable and very warm. I highly recommend her More

Poor Service scheduling and delivery. Mechanic seemed competent, but trust is lost due to bad communications. Mechanic seemed competent, but trust is lost due to bad communications. More

I went to this dealership with the intent to buy a used 2024 pathfinder platinum for my fiancé and myself, with our own financing through USAA. Our customer service person was Suki who was amazing and trea 2024 pathfinder platinum for my fiancé and myself, with our own financing through USAA. Our customer service person was Suki who was amazing and treated myself, mother and sister with great respect. My fiancé is stationed in California at the moment so he could not come. We asked about a military discount, we were informed that it was $500 for new vehicles. Suki asked the question to the financing manager (Nana) if he would give us a $500 discount, we didn’t ask for any additional discounts other than a measly $500 for the service my fiancé provides to this country. Nana wouldn’t do it. In fact, Nana was so rude to me and my family that he said “I don’t know where y’all are from….” in a sarcastic tone. He treated us disrespectfully because we were woman and could be bullied into purchasing the vehicle regardless of how we were treated. When we were outside we could hear Nana say “I don’t want to have to kick someone’s a**” when we came back from the test drive. I am extremely upset with how Nana treated my military family-the disrespect we endured from Nana was ridiculous. More

This is our 3rd time at Ourisman Mazda of Rockville. We bought 2 cars here- the 3rd time was during a shortage of vehicles, and we couldn’t find what our daughter wanted. From when you enter you are gre We bought 2 cars here- the 3rd time was during a shortage of vehicles, and we couldn’t find what our daughter wanted. From when you enter you are greeted and welcomed. Michael Bout is a knowledgeable, patient and experienced salesman. We never feel pressured here, and we love it! More