Ourisman Mazda of Rockville

poor customer service Dealer did not indicate by phone when we called twice to return lease that appointment was necessary. Person on phone said we could come any time dur Dealer did not indicate by phone when we called twice to return lease that appointment was necessary. Person on phone said we could come any time during hours dealer was open. Arrived around 130pm on Sunday, when no customers were at dealer due to Covid-19 shelter in place and they would not accept my return. Only pointed to sign on window that appointment was necessary and that only one person could accept lease return was not working that day. Did not display any empathy, and appeared angry he had to talk to us and get up from his desk. I should not have expected much as it took over six hours to lease my car from this dealer when I first got it 39 months back. I understand the need for appointment only during this time, but make sure all staff are aware and indicate this when calling the dealer. Also provide empathy and see if anything else can be done. Only after I repeatedly then asked to make an appointment with Mr. Unfriendly, did he retreat inside to then come back and offer up 11am the next day. Before I could finish checking my calendar, he angrily asked if it would work for me. I hate buying/leasing a car. It is a horrible experience. I have now removed Ourisman and Antwerpen from the plethora of car dealerships I will deal with. I hope Carvana survives this pandemic, as it should not be this dificult to buy, lease or return a car. More

The professional service that I have not seen at any other dealership in the Washington DC area is second to none. I recommend Oursimann to anyone looking fk purchase a vehicle other dealership in the Washington DC area is second to none. I recommend Oursimann to anyone looking fk purchase a vehicle More

Excellent experience. Chris was great. Second car I bought from him, and Juli in service was great. Great place to buy a car. Top notch bought from him, and Juli in service was great. Great place to buy a car. Top notch More

The sales person was very professional, knowledgeable about the vehicle and demonstrated the best features. It was a no pressure experience. We got what we wanted with no fuss! about the vehicle and demonstrated the best features. It was a no pressure experience. We got what we wanted with no fuss! More

This is 4th car, that we bought with Mr. Palizkar. He is very knowledgeable. The negotiation was smooth, we saw many cars before made decision, however, Mr. Palizkar was tolerant and patient, answer all our very knowledgeable. The negotiation was smooth, we saw many cars before made decision, however, Mr. Palizkar was tolerant and patient, answer all our questions. Thank you, Mr. Palizkar! More

We had really good experience buying our car here. The sales person(Ali) who helped us is very friendly and knowledgeable. We would highly recommend this place! sales person(Ali) who helped us is very friendly and knowledgeable. We would highly recommend this place! More

Great customer service. Ray took extra care of my husband and I every step of the way from showing your models to making a final decision. We are very happy with our new car. and I every step of the way from showing your models to making a final decision. We are very happy with our new car. More

First time visit Ali Hatam was great and walked me through the process from paperwork, to the My Mazda app and the new car features. I would recommend this dealership Ali Hatam was great and walked me through the process from paperwork, to the My Mazda app and the new car features. I would recommend this dealership to friends and family. More

Excellent Service Ourisman Mazda sold us our CX-5. We loved working with Ali Hatam and Paul Corzine and found them responsive, helpful, and informative. We are thorough Ourisman Mazda sold us our CX-5. We loved working with Ali Hatam and Paul Corzine and found them responsive, helpful, and informative. We are thoroughly enjoying our car (day 3!) More

Excellent Customer Service I recently purchased a Mazda CX5 from Ourisman Rockville. Ray, our salesperson, was helpful and did not pressure me to secure a sale. I was provided I recently purchased a Mazda CX5 from Ourisman Rockville. Ray, our salesperson, was helpful and did not pressure me to secure a sale. I was provided a fair price and he worked to ensure an easy purchase experience. I have already recommended this dealership to a co-worker who is shopping for a new vehicle. More