Ourisman Mazda of Rockville

Billy was a great sales person to work with. He made the whole process of buying a car easy and enjoyable. I’m very pleased with my new purchase. Thanks Billy! whole process of buying a car easy and enjoyable. I’m very pleased with my new purchase. Thanks Billy! More

Responsive customer service, no high pressure sales. Explained options well. Gave me plenty of time for test drive. Very competitive pricing. Fair trade-in appraisal. Explained options well. Gave me plenty of time for test drive. Very competitive pricing. Fair trade-in appraisal. More

Friendly environment. The sales agent Ray Pilazkar was very patient and accommodating in helping to get you the price that works best for you. The process was not as long and stressful as the process tha very patient and accommodating in helping to get you the price that works best for you. The process was not as long and stressful as the process that I went through as the last time I brought my car. I will definitely recommend this place to friends and especially my sales agent. Thanks for helping me to have my new car. More

Great job - Service was performed quickly while I waited. Scott did not try to sell me services that were not necessary. Waiting area was not conducive to social distancing. Scott did not try to sell me services that were not necessary. Waiting area was not conducive to social distancing. More

It was early morning the staff at first didn’t seem very friendly she did help me getting oil change ..was just a little taken back by her greeting. Service was fine it was on May 9 friendly she did help me getting oil change ..was just a little taken back by her greeting. Service was fine it was on May 9 More

Thanks for your promptness and courtesy today! Went in for a quick oil change and rotation on my CX-5 2017! I highly recommend their services. for a quick oil change and rotation on my CX-5 2017! I highly recommend their services. More

poor customer service Dealer did not indicate by phone when we called twice to return lease that appointment was necessary. Person on phone said we could come any time dur Dealer did not indicate by phone when we called twice to return lease that appointment was necessary. Person on phone said we could come any time during hours dealer was open. Arrived around 130pm on Sunday, when no customers were at dealer due to Covid-19 shelter in place and they would not accept my return. Only pointed to sign on window that appointment was necessary and that only one person could accept lease return was not working that day. Did not display any empathy, and appeared angry he had to talk to us and get up from his desk. I should not have expected much as it took over six hours to lease my car from this dealer when I first got it 39 months back. I understand the need for appointment only during this time, but make sure all staff are aware and indicate this when calling the dealer. Also provide empathy and see if anything else can be done. Only after I repeatedly then asked to make an appointment with Mr. Unfriendly, did he retreat inside to then come back and offer up 11am the next day. Before I could finish checking my calendar, he angrily asked if it would work for me. I hate buying/leasing a car. It is a horrible experience. I have now removed Ourisman and Antwerpen from the plethora of car dealerships I will deal with. I hope Carvana survives this pandemic, as it should not be this dificult to buy, lease or return a car. More

The professional service that I have not seen at any other dealership in the Washington DC area is second to none. I recommend Oursimann to anyone looking fk purchase a vehicle other dealership in the Washington DC area is second to none. I recommend Oursimann to anyone looking fk purchase a vehicle More

Excellent experience. Chris was great. Second car I bought from him, and Juli in service was great. Great place to buy a car. Top notch bought from him, and Juli in service was great. Great place to buy a car. Top notch More

The sales person was very professional, knowledgeable about the vehicle and demonstrated the best features. It was a no pressure experience. We got what we wanted with no fuss! about the vehicle and demonstrated the best features. It was a no pressure experience. We got what we wanted with no fuss! More