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Ourisman Mazda of Rockville
Rockville, MD
531 Reviews
The Ourisman Mazda dealership has a long history of offering superior customer service. With Mazda automobiles such as the CX-5, CX-7, and Mazda3, we are convinced that we can supply you with the suitable automobile. Visit our dealership in Rockville for a high-quality car-buying experience! Our team is prepared to provide you sales and services with a smile.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 531 reviews
April 26, 2021
Gustavo Castro and the service team at Ourisman were great — professional, efficient, and clear. They scheduled my appointment quickly and handled everything well. I would highly recommend them. great — professional, efficient, and clear. They scheduled my appointment quickly and handled everything well. I would highly recommend them. More
by Susan
Employees Worked With
Gustavo Castro
April 08, 2021
First time customer, terrible customer service. Too many things went wrong. The collision department was great. It was an experience never to be forgotten. Thanks things went wrong. The collision department was great. It was an experience never to be forgotten. Thanks More
by Mr. Royal
Employees Worked With
Nick, Chuck Devault, James Gardner
March 17, 2021
My salesman Ali Hatam was ready for my arrival with the car cleaned and ready to be test driven. The finance dept wasn’t over pushy with up-selling add on features. After the paperwork was complete, my sal car cleaned and ready to be test driven. The finance dept wasn’t over pushy with up-selling add on features. After the paperwork was complete, my salesman went through all of the features of the car which I have never experienced. He programmed the car to my preference and had me on my way!! I have fallen in love with this dealership. I will always return in the future, thank you Ourisman Mazda of Rockville!! More
by DecheS
Employees Worked With
February 27, 2021
Reliable and, for me,conveniently located. My highest rating would go to Ali Hatam. He has sold two CX5's to me. He has also provided several after purchase service. Overall, the service department is ef rating would go to Ali Hatam. He has sold two CX5's to me. He has also provided several after purchase service. Overall, the service department is efficient, providing timely results. More
by ardisandal
Employees Worked With
January 13, 2021
The dealership does not have a working phone system. The service person who helped me suggested several expensive "dealer-recommended" services but admitted that these were not actually recommended by Mazda service person who helped me suggested several expensive "dealer-recommended" services but admitted that these were not actually recommended by Mazda. He could not explain why the dealer recommended them. After 6 hours I had not heard back and tried to call the number in the text to get an update. It turned out to be a non-working number. I did not get a response to the text I sent. When I finally got through the service person didn't seem the least bit concerned that he gave me a non-working number and only said "it's not my fault". He never called back to let me know my car was ready. More
by JLDC
Employees Worked With
Service department, Kenny
January 12, 2021
Great customer service and friendly approach! I was offered a shuttle ride back/from home. This was my first service visit and was overall a great experience. offered a shuttle ride back/from home. This was my first service visit and was overall a great experience. More
by Nahuel Velazquez
Employees Worked With
Jesús Santanilla
December 07, 2020
Fabulous experience from beginning to the end. Starting with the general manager then with the salesperson then the detailed and finally the business person. Great! with the general manager then with the salesperson then the detailed and finally the business person. Great! More
by SullivanTrickedUs
November 13, 2020
Every single part of the cat buying process was a breeze. Ray the salesman was fabulous. The gentleman who put the financing together was fantastic. It was a great experience. breeze. Ray the salesman was fabulous. The gentleman who put the financing together was fantastic. It was a great experience. More
by Susanlynne26
Employees Worked With
November 10, 2020
Did a great job with the service. Found out it had a safety recall and needed more than a day. Gave me a nice loaner. Car was well taken care of and the retailers also did a great job with it. I got the safety recall and needed more than a day. Gave me a nice loaner. Car was well taken care of and the retailers also did a great job with it. I got the car back looking like and running like new. More
by rgreen291
Employees Worked With
Jesus the service writer, Kevin Green technician
