Ourisman Mazda of Rockville

Justin was a pleasure to work with. He was consistent in providing me updates while searching for the vehicle I wanted. He was consistent in providing me updates while searching for the vehicle I wanted. More

Absolutely top experience. Ray and Luke Hall were the best! Do not worry about the reviews. I was apprehensive because of some bad reviews, and Ray respectfully listened to Ray and Luke Hall were the best! Do not worry about the reviews. I was apprehensive because of some bad reviews, and Ray respectfully listened to my concerns. Anything I needed to ensure my comfort with the purchase was accepted. Ray was kind and incredibly responsive. By the end of the day, I felt a bond w/almost all of the staff, who were also kind to my young child, and I got a great value car on excellent terms. My experience could not have been better. I love the car I purchased, it was a great value, and Ray was friendly, responsive and helpful every step of the way. I got a much better deal than at a rival dealer, because I used my own financing, and Luke from the financing dep't actually found better loan terms I didn't even know I still was approved for. Luke is also personable and NOT aggressive. He explained good additionally warranty terms and when I declined because I could not afford them he was totally understanding. There were also know hidden fees, and good tradein value. A+++++++ More

Fantastic and enjoyable experience! It was truly refreshing to find such great customer service and genuine care for me as a person during my car shopping and purchase. On top of that, It was truly refreshing to find such great customer service and genuine care for me as a person during my car shopping and purchase. On top of that, we had a lot of fun! I left with not only my dream car, but a full tank of gas and a full heart! Special thanks to my salesman, Nate! More

Staff was attentive and helpful. It was late when we left with our car, so Our salesman, Marty, offered for me to come back so he can show me more of the car’s features. Super helpfu It was late when we left with our car, so Our salesman, Marty, offered for me to come back so he can show me more of the car’s features. Super helpful and nice. It’s not a great time to buy a car-The cost of cars is so crazy and inventory low, but everyone helped us get to a comfortable place to get a car which we really needed. Happy with our experience. More

Great dealership, I mistakenly over looked a warranty I added. The manager Mr. Paul was great, he took his time to explain everything to me in order for to have a better understanding. Mr. Ahmed in financ added. The manager Mr. Paul was great, he took his time to explain everything to me in order for to have a better understanding. Mr. Ahmed in financing was knowledgeable and patient reworking the deal. My original sales person Mr.Nathan Derr had been haven sent. He didn’t attempt to pressure me off n a deal. Mr. Jeff my original finance officer was also very knowledgeable and friendly. I would wholeheartedly recommend this dealership. More

Ali Hatam was superb. Very easy to work with and very respectful. The whole process was smooth and very fast. Very easy to work with and very respectful. The whole process was smooth and very fast. More

Ourisman of Rockville made our car buying experience absolutely wonderful! They were very busy on the day we bought our car plus they had an employee in their financing department that left early unexpe absolutely wonderful! They were very busy on the day we bought our car plus they had an employee in their financing department that left early unexpectedly but even after all of that, they still managed to make our experience a good one. They are very laid back and easy going which in turn makes you feel completely comfortable. More

Excellent service, Ali and Ahmad in particular. They helped me lease my car so thank you to both of them. They helped me lease my car so thank you to both of them. More

We loved our salesman, Gus, so much so that we went out of our way to give him our business. The actual purchasing process was painfully slow with the financing rep. It would seem that much of the work d of our way to give him our business. The actual purchasing process was painfully slow with the financing rep. It would seem that much of the work during 3-hour time we spent there could have been done ahead of time in order to be more efficient and make the process much more pleasant for the buyer. More

The worst experience of my life. DO NOT WASTE YOUR TIME OR MONEY here. I traded in my vehicle here and leased a new one on December 20th, 2021. OURISMAN Mazda did not pay off the DO NOT WASTE YOUR TIME OR MONEY here. I traded in my vehicle here and leased a new one on December 20th, 2021. OURISMAN Mazda did not pay off the trade in until February 9th, only after I called repeatedly trying to chase someone down to let me know why I was still being billed for a car that I did not have in my possession. The other issue is that 2 months later, I still don’t have permanent tags. I came to the dealership because after calling all week with no answer about my tags, I needed a solution; either a new temporary tag or a rental car that I could drive while the tags arrive. Their response was that they could not do anything for me and that if I did get pulled over, they would take care of the ticket. Still waiting on a resolution. More