Ourisman Mazda of Rockville

Great dealership, I mistakenly over looked a warranty I added. The manager Mr. Paul was great, he took his time to explain everything to me in order for to have a better understanding. Mr. Ahmed in financ added. The manager Mr. Paul was great, he took his time to explain everything to me in order for to have a better understanding. Mr. Ahmed in financing was knowledgeable and patient reworking the deal. My original sales person Mr.Nathan Derr had been haven sent. He didn’t attempt to pressure me off n a deal. Mr. Jeff my original finance officer was also very knowledgeable and friendly. I would wholeheartedly recommend this dealership. More

Ali Hatam was superb. Very easy to work with and very respectful. The whole process was smooth and very fast. Very easy to work with and very respectful. The whole process was smooth and very fast. More

Ourisman of Rockville made our car buying experience absolutely wonderful! They were very busy on the day we bought our car plus they had an employee in their financing department that left early unexpe absolutely wonderful! They were very busy on the day we bought our car plus they had an employee in their financing department that left early unexpectedly but even after all of that, they still managed to make our experience a good one. They are very laid back and easy going which in turn makes you feel completely comfortable. More

Excellent service, Ali and Ahmad in particular. They helped me lease my car so thank you to both of them. They helped me lease my car so thank you to both of them. More

We loved our salesman, Gus, so much so that we went out of our way to give him our business. The actual purchasing process was painfully slow with the financing rep. It would seem that much of the work d of our way to give him our business. The actual purchasing process was painfully slow with the financing rep. It would seem that much of the work during 3-hour time we spent there could have been done ahead of time in order to be more efficient and make the process much more pleasant for the buyer. More

The worst experience of my life. DO NOT WASTE YOUR TIME OR MONEY here. I traded in my vehicle here and leased a new one on December 20th, 2021. OURISMAN Mazda did not pay off the DO NOT WASTE YOUR TIME OR MONEY here. I traded in my vehicle here and leased a new one on December 20th, 2021. OURISMAN Mazda did not pay off the trade in until February 9th, only after I called repeatedly trying to chase someone down to let me know why I was still being billed for a car that I did not have in my possession. The other issue is that 2 months later, I still don’t have permanent tags. I came to the dealership because after calling all week with no answer about my tags, I needed a solution; either a new temporary tag or a rental car that I could drive while the tags arrive. Their response was that they could not do anything for me and that if I did get pulled over, they would take care of the ticket. Still waiting on a resolution. More

Avoid this dealership at all costs. Finance person flat out lied to me about the rate I qualified for in an effort to sell me the maintenance and extended service contracts. I expected the finance person t out lied to me about the rate I qualified for in an effort to sell me the maintenance and extended service contracts. I expected the finance person to try and upsell and generally be more of a salesperson than finance but to tell me lie after lie just to make a couple extra bucks in commission is not alright. To make a long story short, like an idiot I ended up getting the extended warranties instead of walking away. Should have listened to my gut and read the reviews first. More

Mixed review .. dealer folks were great .. finance team harassed me into deals i do not need harassed me into deals i do not need More

Very pleasant experience with Vin the sales associate I met with, made the viewing and deciding process really easy and enjoyable. Everyone there was super cool and helped me end up with an excellent deal met with, made the viewing and deciding process really easy and enjoyable. Everyone there was super cool and helped me end up with an excellent deal on what I was looking for. More

Great people. They really care about their customers. The process is paper heavy though. Once the deal is closed, it takes over 2 hours and half to sign all the papers. Bought 4 cars there over 12 years and process is paper heavy though. Once the deal is closed, it takes over 2 hours and half to sign all the papers. Bought 4 cars there over 12 years and the process has not evolved a bit. Always over 2 hours More