Ourisman Mazda of Rockville
Rockville, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Sales manager Brendan was very vague about my trade in value and refused to give me an actual number. I expected better service given that I’m spending over 30k with them value and refused to give me an actual number. I expected better service given that I’m spending over 30k with them More
Dave at Ourisman is the best. When he say it can done, he means it. He works miracles, he won’t give up until he gets you in a vehicle of your choice. He’s very knowledgeable When he say it can done, he means it. He works miracles, he won’t give up until he gets you in a vehicle of your choice. He’s very knowledgeable of the financing process and goes out of his way to make sure by the end of the day you have a full understanding of the buying process. you began to trust him. Dave goes in depth with explanations, I understood my chances of financing before we even got started. When he say have faith in him, please do. His customer service skills are amazing. I will definitely purchase another vehicle from him. If you’re in the market for a new vehicle, check out Ourisman Mazda and ask for Dave. His team is awesome, when they say they can get it done that’s exactly what they do. I like the one-on-one I had with the finance manger. He was very truthful about what he is capable of doing. He’s not like of dealers, he actually take time out to speak to lenders directly to negotiate your chances. All in all employees at Ourisman Mazda of Rockville are the best and made my buying experience easy and carefree. Thanks to you all!! More
Geoff Lemme was very helpful in selling me the cx-50, and working with me to come up to Rockville , arrange for the paper work , picking me up from my hotel near BWI, and helping me to understand the new fe working with me to come up to Rockville , arrange for the paper work , picking me up from my hotel near BWI, and helping me to understand the new features compared to our current cx-5. More
Great Service with a smile! Ourisman Mazda of Rockville excels in customer service. The staff is kind and helpful and ensures that my car needs are well met. I can count on Ourisman Mazda of Rockville excels in customer service. The staff is kind and helpful and ensures that my car needs are well met. I can count on this dealership to provide great service with a smile! Special thanks to: Nate Rob Tarique Anthony Shadi Joe More
Exceptional experience from beginning to end. Nathan was knowledgeable, personable and attentive. We are so glad we returned to Ourisman Mazda. Thanks!! Nathan was knowledgeable, personable and attentive. We are so glad we returned to Ourisman Mazda. Thanks!! More
Ray is an outstanding salesman. Very knowledgeable, not pushy and communicates well. Can’t say enough good things about him, I wish we could buy more cars from him. Very knowledgeable, not pushy and communicates well. Can’t say enough good things about him, I wish we could buy more cars from him. More
great communication until you purchase the vehicle, after that you get no where when trying to resolve an issue, calls get sent to a non monitored mailbox, text go unanswered and e-mails take you back to the that you get no where when trying to resolve an issue, calls get sent to a non monitored mailbox, text go unanswered and e-mails take you back to the start of the process. I have purchased several cars over the years from multiple dealers in the area and never had this experience with any other dealers. I would not recommend Ourisman of Rockville.. UPDATE: A few days after posting this I did receive a call from them, they said the person who could resolve my issue would be in touch, however no one has contacted me since. So there google review replies are somewhat deceptive and misleading. More
Ray was our salesperson and did a very good job working with me to determine an acceptable price. His communications on text and in person were great. Overall, a very good experience with Ourisman with me to determine an acceptable price. His communications on text and in person were great. Overall, a very good experience with Ourisman More
By financing a car this dealership is Making u compel to get warranty and gap then they charge u 4,99% Apr to buy a car, even if u have good credit score. if u do not get warranty and gap then they r sellin get warranty and gap then they charge u 4,99% Apr to buy a car, even if u have good credit score. if u do not get warranty and gap then they r selling u the car over 6.99%Apr. sorry to say, but I do not recommend this place More