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Ourisman Mazda of Rockville

Rockville, MD

4.6
525 Reviews
The Ourisman Mazda dealership has a long history of offering superior customer service. With Mazda automobiles such as the CX-5, CX-7, and Mazda3, we are convinced that we can supply you with the suitable automobile. Visit our dealership in Rockville for a high-quality car-buying experience! Our team is prepared to provide you sales and services with a smile.
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801 Rockville Pike A

Rockville, MD

20852

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Showing 525 reviews

December 14, 2022

Sales manager Brendan was very vague about my trade in value and refused to give me an actual number. I expected better service given that I’m spending over 30k with them More

by Ammarbarakat40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brendan, Mike
Feb 01, 2023 -

Ourisman Mazda of Rockville responded

Thank you for taking the time to share your review. We regret that your experience with us was less than ideal, especially in terms of communication. We would value the opportunity to improve your next visit. Please reach out to our General Manager directly at loc@ourismancars.com to discuss the details of your appointment. He will be glad to address any concerns you have. Thank you for helping us improve our services.

November 29, 2022

Dave at Ourisman is the best. When he say it can done, he means it. He works miracles, he won’t give up until he gets you in a vehicle of your choice. He’s very knowledgeable More

by Mary.mrsjohnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave
Jan 30, 2023 -

Ourisman Mazda of Rockville responded

Mary, thank you for taking the time to leave a detailed and thoughtful review. We're glad to hear Dave worked hard to get you a vehicle you wanted and ensured the buying process was as pleasant as possible. Also, thank you for your feedback on the one-on-one with the finance manager. We're pleased you appreciated the open, honest conversation with them to get the best deal possible. Hope to see you again, and congratulations on the new vehicle! We appreciate your support of Ourisman.

October 29, 2022

Geoff Lemme was very helpful in selling me the cx-50, and working with me to come up to Rockville , arrange for the paper work , picking me up from my hotel near BWI, and helping me to understand the new fe More

by Dev
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff Lemme
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2022 -

Dev responded

I don't have , or need an acc't with password thank you. By the way the car is a CX-50, not a CX-5. Sorry.

September 15, 2022

Personable, efficient service. I like the video review for when zi bring my car in for repairs. More

by Mellin1960
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Keith
Jan 30, 2023 -

Ourisman Mazda of Rockville responded

Mellin, thanks for the 5-star review. We're thrilled to hear you experienced efficient service working with us. Thank you for your feedback on the video review--we're glad you like it. If you need anything, we're here anytime!

August 31, 2022

Great Service with a smile! Ourisman Mazda of Rockville excels in customer service. The staff is kind and helpful and ensures that my car needs are well met. I can count on More

by Kimberly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathan, Rob, Tarique, Shadi, Anthony, Joe
Jan 30, 2023 -

Ourisman Mazda of Rockville responded

Thank you, Kimberly, for the five stars! We genuinely take pride in the customer service we provide, and we're glad that showed during your visit. We're especially grateful for the special thanks to Nate, Rob, Tarique, Anthony, Shadi, and Joe. We'll be sure to pass your kind words on and tell them to keep up the great work moving forward. If you need anything, we're here anytime! We look forward to continuing to serve you.

August 28, 2022

Exceptional experience from beginning to end. Nathan was knowledgeable, personable and attentive. We are so glad we returned to Ourisman Mazda. Thanks!! More

by dougpayne2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Corzine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Ourisman Mazda of Rockville responded

Thank you, Doug, for your review! We're thrilled to hear about the exceptional service you experienced when working with Nathan. Thanks for returning to Ourisman and continuing to support us, we greatly appreciate it. If you need anything, please reach out!

August 21, 2022

Ray is an outstanding salesman. Very knowledgeable, not pushy and communicates well. Can’t say enough good things about him, I wish we could buy more cars from him. More

by RonZapp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Palizkar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Flowers
Jan 30, 2023 -

Ourisman Mazda of Rockville responded

Ron, thank you for taking the time to share your feedback. We'll be sure to pass your kind words on to Ray and tell him to keep up the great work moving forward, especially when it comes to communicating with customers. Hope you're enjoying your new car! We look forward to serving you again.

July 14, 2022

great communication until you purchase the vehicle, after that you get no where when trying to resolve an issue, calls get sent to a non monitored mailbox, text go unanswered and e-mails take you back to the More

by luciusnheather
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan, Lisa
July 08, 2022

Ray was our salesperson and did a very good job working with me to determine an acceptable price. His communications on text and in person were great. Overall, a very good experience with Ourisman More

by AJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Palizkar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Ourisman Mazda of Rockville responded

Thank you for the five stars! We're thrilled to hear you had a positive experience working with Ray, especially when it came to working with you to get a good price on the vehicle. We'll be sure to pass your kind words on to him and tell him to keep up the great work. We look forward to serving you again in the future. Thank you for supporting Ourisman Volkswagen Mazda of Rockville!

June 26, 2022

By financing a car this dealership is Making u compel to get warranty and gap then they charge u 4,99% Apr to buy a car, even if u have good credit score. if u do not get warranty and gap then they r sellin More

by Siddiqiaziz
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Finance department
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