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Ourisman Mazda of Rockville

Rockville, MD

4.4
549 Reviews
The Ourisman Mazda dealership has a long history of offering superior customer service. With Mazda automobiles such as the CX-5, CX-7, and Mazda3, we are convinced that we can supply you with the suitable automobile. Visit our dealership in Rockville for a high-quality car-buying experience! Our team is prepared to provide you sales and services with a smile.
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801 Rockville Pike A

Rockville, MD

20852

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Showing 549 reviews

July 06, 2025

Great service and very professional. Second time I’ve purchased a Mazda and would return. More

by salman.ahmad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Palizkar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

Ourisman Mazda of Rockville responded

Thank you for your kind words and for choosing us again! We’re glad to hear you had a great experience and look forward to seeing you next time.

May 17, 2025

I had an overall good experience. The Sales Manager, Diego, made a good counter to my offer from the very start and he was willing to negotiate with me. The star deduction is due to t More

by trueblue620
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego
Jun 10, 2025 -

Ourisman Mazda of Rockville responded

Thank you for your feedback and for working with Diego—we’re glad he made the process smooth and fair. We’re forwarding your comments to leadership so they can review the experience with our finance team. We appreciate your business and hope you enjoy your new car!

May 12, 2025

Avoid this dealership at all costs! The staff were rude, unprofessional, and negligent about following through with services I paid for until I hounded them multiple times. Aaron, t More

by jessiecannon10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ray Palizkar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Loc Truong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Tran, Loc Truong, Mary Titcomb
Jun 10, 2025 -

Ourisman Mazda of Rockville responded

Thank you for your feedback. We’re forwarding your comments to our General Manager for further review and follow-up.

May 02, 2025

Bought a car through this dealership in Dec 2024. Staff was helpful at that time, but that stopped a few weeks later I decided I wanted to cancel my extended warranty and gap insurance. I reached out More

by Laura.c.friese
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ali Hatam
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Heintzelman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Loc Truong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Powers
Jun 10, 2025 -

Ourisman Mazda of Rockville responded

Thank you for your feedback. We’re forwarding your comments to our General Manager for further review and follow-up.

April 11, 2025

Customer service was perfect (Thank you, Oz! ) Care was thorough! We will be back again! More

by equestrian.rider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oz Maldonado
Jun 10, 2025 -

Ourisman Mazda of Rockville responded

Thank you for the great feedback! We’re happy to hear Oz provided perfect service and took great care of you. We look forward to seeing you again!

April 09, 2025

Friendly staff. Sale associates well knowledgeable and went all over to satisfied needs. Financial representatives are knowledgeable and meet your needs. More

by Kesalsa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rahleak Restrepo
Jun 13, 2025 -

Ourisman Mazda of Rockville responded

Thank you for the kind words! We’re glad our sales and finance teams were friendly, knowledgeable, and dedicated to meeting your needs. It’s our goal to make every step of the process smooth and satisfying. We appreciate your support!

April 07, 2025

I want to update my previous review regarding my experience with Ourisman Mazda of Rockville. Since posting, the dealership has reached out and taken the necessary steps to resolve the issue with my More

by k_aclark
Recommend Dealer
Yes
Employees Worked With
Loc Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Ourisman Mazda of Rockville responded

Thank you so much for the update and for giving us the opportunity to make things right. We truly appreciate your understanding and your kind words about Mr. Flowers and Mr. Truong—they are both dedicated to doing what's best for our customers. We're glad we could resolve the issue and restore your confidence in us. Your feedback means a lot!

April 03, 2025

Friendly, efficient, met deadlines Explained all steps Provided hands on demo of computer screens. Will use next time. More

by Joel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oz
Apr 07, 2025 -

Ourisman Mazda of Rockville responded

Thank you for the great review! We're so glad to hear that you found our team friendly, efficient, and thorough in explaining everything. It's great to know the hands-on demo was helpful too. We appreciate your trust and look forward to seeing you next time!

March 28, 2025

I purchased a new Mazda from Ourisman Mazda in 2022 and paid for a 10-year/100,000-mile warranty plus a tire warranty. Now, three years later, when I need to use the warranty, I was shocked to learn it had More

by k_aclark
Recommend Dealer
No
Employees Worked With
Loc Truong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Ourisman Mazda of Rockville responded

Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you’ve experienced. This is certainly not the level of service we strive to provide. We understand how important this matter is, and we appreciate your patience while we work to resolve it. We will personally escalate this to ensure it gets addressed as quickly as possible.Your satisfaction is important to us, and we want to make this right. Someone from our Management Team will be reaching out.

March 18, 2025

Everyone, Jacky, Keller and Ryan made it an easy transaction. Jacky has been very helpful with questions after I got car home. More

by BJP6217
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacky, sales, Keller, sales and Ryan in finance
Apr 01, 2025 -

Ourisman Mazda of Rockville responded

Thank you for your kind words! We're thrilled to hear that Jacky, Keller, and Ryan made your transaction smooth and easy. Enjoy your new ride, and let us know if you ever need anything!

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