Ourisman Mazda of Rockville

One of the worst and most disrespectful customer experiences of my life. I brought my (new) vehicle in to look at a battery issue and was told that it was fixed after several days. Two days after experiences of my life. I brought my (new) vehicle in to look at a battery issue and was told that it was fixed after several days. Two days after retrieving the vehicle, the exact same issue began occurring again. I called back and spoke to a representative, and was told they needed to return my call after speaking to a service manager. They never called back. I called back a few days later to schedule my second appointment, and was told the repair would take another couple of days, but they could not guarantee a loaner vehicle unless I scheduled at least 4 days in advance… so I did. On the day of service, I drove the 45m to the dealership and was told that there was no loaner available. I then asked if one was going to be returned later that day, and was told “I don’t know, maybe.” Then I asked if they could just do the work that day and I could wait for the vehicle… but was told “we are really busy” and the then the rep just started typing and ignoring me until I walked out. No apology. No trying to help me solve the problem. Nothing. I ended up wasting nearly 2 hours of my work day to be treated like crap trying to get them to fix an issue that they had already failed to fix once earlier. Never again. Use this dealership at your own peril, but be prepared to be disappointed. More

The service was excellent. Oz was extremely accommodating, and was quick to help me out with my needs. Oz was extremely accommodating, and was quick to help me out with my needs. More

This company is a SCAM. A TOTAL SCAM. DO NOT BUY FROM THEM IF YOU WANT TO BE SCAMMED. READ THE OTHER GOOGLE REVIEWS OF THE PEOPLE THAT THEY SCAMMED. I BOUGHT A VEHICLE FROM A TOTAL SCAM. DO NOT BUY FROM THEM IF YOU WANT TO BE SCAMMED. READ THE OTHER GOOGLE REVIEWS OF THE PEOPLE THAT THEY SCAMMED. I BOUGHT A VEHICLE FROM THEM FOR 12K. LASTED ME ONLY 6K MILES AND BROKE DOWN. THE REPAIR COST IS 11K. TOTAL FRAUD. NOW IM STUCK WITH A CAR NOTE THAT IM NOT EVEN USING. TRIED REACHING OUT TO THEM AND THEY KEEP IGNORING MY CONCERNS. DO NOT BUY FROM THEM. More

Super friendly, communicative and solved all my issues in a timely manner. Great people there. a timely manner. Great people there. More

Oz was great. He took care of my car and was able to squeeze me in for servicing last second He took care of my car and was able to squeeze me in for servicing last second More

Ourisman Mazda of Rockville is so professional. Ali Hatam is the best salesman ever. It was a great experience working with him. Rob Flowers was very professional also. Will recommend this dealersh Ali Hatam is the best salesman ever. It was a great experience working with him. Rob Flowers was very professional also. Will recommend this dealership to everyone. More

Marty Schwartz was very helpful and a pleasure to work with again. He kept us informed about the purchase process. with again. He kept us informed about the purchase process. More

Service department was great. Our first service for our new car was complementary, so that was great. And they finished in a shorter time than expected. Our first service for our new car was complementary, so that was great. And they finished in a shorter time than expected. More

I love how professional, knowledgeable, and friendly all the staff are. I highly recommend this dealership. the staff are. I highly recommend this dealership. More