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Ourisman Mazda of Rockville

Rockville, MD

Overview
Employees
Reviews
Vehicles
4.6
529 Reviews
The Ourisman Mazda dealership has a long history of offering superior customer service. With Mazda automobiles such as the CX-5, CX-7, and Mazda3, we are convinced that we can supply you with the suitable automobile. Visit our dealership in Rockville for a high-quality car-buying experience! Our team is prepared to provide you sales and services with a smile.
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801 Rockville Pike A

Rockville, MD

20852

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Showing 529 reviews

December 04, 2024

Marty Schwartz was very helpful and a pleasure to work with again. He kept us informed about the purchase process. More

by Cindya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty Schwartz
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November 29, 2024

Service department was great. Our first service for our new car was complementary, so that was great. And they finished in a shorter time than expected. More

by Jsc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oz
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November 22, 2024

I love how professional, knowledgeable, and friendly all the staff are. I highly recommend this dealership. More

by mayumi.williams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Palizkar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Tran
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Nov 22, 2024 -

Ourisman Mazda of Rockville responded

Thank you for your kind words and recommendation! We're thrilled to hear you had a great experience with our professional and friendly team. We look forward to assisting you again in the future!

November 16, 2024

I purchased my first Mazda car cx 5 2025 two weeks ago. Thanks to David Hernandez for his excellent service and good treatment of me, He answered all my questions and concerns about the car purchased. Th More

by David
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Loc Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Hernandez
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Nov 18, 2024 -

Ourisman Mazda of Rockville responded

Thank you for choosing Mazda of Rockville and for your kind word. We’re thrilled David provided excellent service, and we hope you love your new 2025 Mazda CX-5! Congratulations!!

November 06, 2024

I purchased my first car, a 2024 Mazda CX-5 from Ourisman Mazda of Rockville and my experience was great! David and Phong were very helpful and informative and made the whole process run smoothly. They were More

by Rebeccarvr7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phong Tran, David Hernandez
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Nov 18, 2024 -

Ourisman Mazda of Rockville responded

Thank you for sharing your experience! We're thrilled to hear that David and Phong made your car-buying journey smooth and enjoyable. Congratulations on your new 2024 Mazda CX-5, and we hope you enjoy every mile!

November 05, 2024

Good service, responsive and cordial. Even when really busy, they made an effort to take care of my needs More

by regolid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teddy
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Nov 18, 2024 -

Ourisman Mazda of Rockville responded

Thank you for your kind words! We're glad to hear our team provided attentive and responsive service even during busy times. We appreciate your support and look forward to assisting you again!

November 04, 2024

Great sales team, great hasselfree experineces throuughout the vehicle selectiona and buying process. Definitely recommend this dealership. More

by msachyuth002
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Hernandez
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Nov 04, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your kind words! We're thrilled to hear that you had a hassle-free experience with our sales team during your vehicle selection and buying process. Your recommendation means a lot to us! If you need anything else in the future, don’t hesitate to reach out. Enjoy your new vehicle!

October 27, 2024

I purchased a 2024 Mazda CX-30 from Ourisman Mazda of Rockville and couldn't be more thrilled with my purchase. David H was extremely helpful in making the whole process smooth, efficient, and straightfo More

by clementyang24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Hernandez, Phong Tran, Aaron Tran
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Oct 29, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience purchasing your 2024 Mazda CX-30 with us. David Hernandez is indeed a fantastic member of our team, and we're glad he was able to assist you in making the process smooth and efficient. Enjoy your new car, and feel free to reach out if you need anything in the future!

October 21, 2024

Rahleak and Maddison hope were very responsive and did not play the games another dealer did with us yesterday. Makes the whole car buying process less painful. Thank you! More

by Tim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rahleak
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Oct 25, 2024 -

Ourisman Mazda of Rockville responded

Thank you so much for your kind words! We're thrilled to hear that Rahleak and Maddison made your car buying experience smooth and enjoyable. Your feedback means a lot to us, and we’re here to help whenever you need. Enjoy your new car!

October 17, 2024

3 1/2 hours for an oil change today. No communication from assigned service advisor. Horrible, unprofessional staff. This is not the first time I have experienced service issues with thi More

by Nanmaste
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abel Baires and Homer Hervey
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Oct 18, 2024 -

Ourisman Mazda of Rockville responded

I wanted to personally apologize for the extended wait time for your recent oil change appointment. I understand the inconvenience this must have caused , and I assure you that we are taking steps to prevent such delays in the future. Thank you for your understanding- Isaac Chee

Oct 18, 2024 -

Nanmaste responded

Good customer service begins with good communication. There was none. Greet your customer and ask how you can help. I was left standing at the door while the service advisor stared at his computer screen. Give accurate waiting time frames. I was told 2 hours, it actually took more than 3. I checked at 2 hr. 15 mins and was told another 15 mins. It was more than 45. Also note, I said I checked. The service advisor should have come to me. I was sent a text message saying if I had any issues to respond while I waited. I did write back and received no response. It’s very difficult to understand this level of ineptitude. Also please note that I scheduled this appointment through your online system. I called the next day to say I had not received a confirmation, and was told that no appointment was scheduled, and that my preferred time slot was taken. Lots and lots of room for improvement!

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