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Ourisman Mazda of Rockville
Rockville, MD
563 Reviews
The Ourisman Mazda dealership has a long history of offering superior customer service. With Mazda automobiles such as the CX-5, CX-7, and Mazda3, we are convinced that we can supply you with the suitable automobile. Visit our dealership in Rockville for a high-quality car-buying experience! Our team is prepared to provide you sales and services with a smile.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 563 reviews
December 19, 2025
Excellent dealership! Everyone that we encountered during the purchase of our new Mazda was great!! Everyone that we encountered during the purchase of our new Mazda was great!! More
by BRCX90
Employees Worked With
Other Employees :
Finance Department, Business Department,
December 02, 2025
Don’t come to this place! !! I bought a new car last week and at contract signing the finance guys lied, telling me a $5,000 service contract was mandatory. They also added an !! I bought a new car last week and at contract signing the finance guys lied, telling me a $5,000 service contract was mandatory. They also added an $800 dealer fee without permission. I’m canceling the package but they ignore my emails and calls. Buyers beware — this dealership misrepresents and refuses accountability. More
by New Car
Employees Worked With
Aaron Tran
October 18, 2025
This is the worst Mazda dealer in the USA SCAMMING CUSTOMERS MANAGERS NEVER ANSWER PHONE CALLS, they are always on break, handled by the worst, very bad reputation for Mazda CUSTOMERS MANAGERS NEVER ANSWER PHONE CALLS, they are always on break, handled by the worst, very bad reputation for Mazda More
by Meek
Employees Worked With
October 07, 2025
Hello i bought a cx-90 from this dealership and they promised me to give me a second key for the car after few weeks of calling the m again they said we apologize we don’t have the key it’s not appropri promised me to give me a second key for the car after few weeks of calling the m again they said we apologize we don’t have the key it’s not appropriate selling a car without let the customer know before signing make sure you check everything before signing thanks More
by abidanusa
Employees Worked With
September 02, 2025
I made a lease deal for Mazda CX-30 today, Had a great experience and would like to thank Ray, who genuinely took care of the entire process including test drive, bringing the selected vehicle from storag experience and would like to thank Ray, who genuinely took care of the entire process including test drive, bringing the selected vehicle from storage till fixing the tag and configuring the Mazda app. I would highly recommend this dealership for Mazda or VW deals in Rockville. More
by Chetan
Employees Worked With
September 01, 2025
Great customer service from Josh and the team at Ourisman Mazda. They really took their time to ensure that we got a car that satisfied all our needs. Mazda. They really took their time to ensure that we got a car that satisfied all our needs. More
by adewuyibabatunde
Employees Worked With
Josh Guierrier
August 28, 2025
The sales people where friendly but did not provide the itemized details of the deal until AFTER I had added the car to my insurance policy. When they finally showed me the contract (more than 3 hours afte itemized details of the deal until AFTER I had added the car to my insurance policy. When they finally showed me the contract (more than 3 hours after I arrived) it was only briefly, and in digital format for me to "sign". After I finally got home and reviewed it carefully I realized they added thousands of dollars in extra fees to the TrueCar price they agreed to, and that my 36 month lease is only for 33 months! More
by bmoham773
Employees Worked With
August 27, 2025
Staff was friendly, well the lady who I think was the manager ( I believe she is Jamaican based on the accent). She was great. But facility was not great for customers. No water, no snacks, and the tv di manager ( I believe she is Jamaican based on the accent). She was great. But facility was not great for customers. No water, no snacks, and the tv did not work. Luckily there was a longer available. More
by uduhiri
Employees Worked With
Not sure if the name
