Ourisman Mazda of Laurel

Great place to shop Nick and Ismail, and Shawn made my experience a great one. These guys were awesome, patient and allowed me to look at several cars before deciding on Nick and Ismail, and Shawn made my experience a great one. These guys were awesome, patient and allowed me to look at several cars before deciding on a Mazda 3. The attention I got made an otherwise tedious endeavor a great one. I can’t say enough about Nick, he had my back and made sure I was happy with whatever my purchase decision ended up being. More

Gary Collins was great. Thanks for helping me get into the vehicle I wanted. I would recommend him to other friends and family. I appreciate all your help. Thanks! Thanks for helping me get into the vehicle I wanted. I would recommend him to other friends and family. I appreciate all your help. Thanks! More

Awesome I worked with Nick Cutlip. This guy was straight forward and made me feel very relax because he was so honest but yet humble. Awesome I worked with Nick Cutlip. This guy was straight forward and made me feel very relax because he was so honest but yet humble. Awesome More

"Professional Customer Service" Emil Mason at Mazda provided me with excellent, knowledgeable and professional customer service. Recently, I made an appointment for a basic oil chang Emil Mason at Mazda provided me with excellent, knowledgeable and professional customer service. Recently, I made an appointment for a basic oil change, to include, diagnostics/full circle service. What was found was that both inner drive Constant Velocity (CV) axle boots needed to be replaced. Thankfully, this was detected because there was no clear warning that there was even any defect. Emil thoughtfully updated me throughout the entire process and he also arranged for the courtesy shuttle to pick me up in order to complete the process. When I drove off the lot I immediately felt the difference in handling. I am glad to be part of The Ourisman Mazda Team! Thanks All!! Barry F. Warken More

Excellent Customer Service Nick at Ourisman was wonderful, he was very knowledgeable of the cars and the banks that his company uses! I am happy to be a part of the Ourisman fam Nick at Ourisman was wonderful, he was very knowledgeable of the cars and the banks that his company uses! I am happy to be a part of the Ourisman family! I drive off smiling in my low miles, 2016 Nissan Altima. More

2nd time and car at this location and it’s still the best! We Just bought our 2nd car from this location and we had excellent help and service as always! Joseph Pierre and his team went above and beyond to mak We Just bought our 2nd car from this location and we had excellent help and service as always! Joseph Pierre and his team went above and beyond to make sure my wife and I got the best deal and car! I would recommend this location to anyone looking to get into a new Mazda, I love both my Mazda 3 and our new 2018 CX-5! Thank you again Joseph for all your help my Friend !! Phillip & Dilcia Yates More

Stay away -- rude, aggressive, predatory service Do yourself a favor and stay away from Ourisman Mazda in Laurel. I bought 3 cars from this dealership over the last 10 years, because they had com Do yourself a favor and stay away from Ourisman Mazda in Laurel. I bought 3 cars from this dealership over the last 10 years, because they had competitive prices, despite some very aggressive sales tactics on the extended warranty. This might have bought me a little courtesy when it came time to get a warranty repair, but no. THE DEALERSHIP WILL TRY TO RIP YOU OFF THE MOMENT YOU WALK IN THE DOOR FOR SERVICE, PARTICULARLY IF YOUR CAR IS STILL UNDER WARRANTY. I went in to get a stereo console button fixed, and the first thing the service manager (Vince) told me, very aggressively, was that if the dealership determined that the problem was not covered by the warranty, I would have to pay a $149 diagnostic fee for them just looking at the button. And he made it very clear that the dealership would look for any reason to determine that the problem was not covered by warranty ("we get customers all the time that spill liquids on their stereo consoles, and that voids the warranty.") I was very concerned to leave my car with Vince, but did so anyway. The next day, when I called for an update, he grudgingly told me that the repair would be covered by warranty, and that the part had arrived and the car would be fixed later that day. But at the end of the day, when I called back for an update right before closing time, he told me the part had not arrived yet, and said that he did not recall telling me exactly the opposite two hours earlier. He just flat out lied, and I don't use that word lightly. At that point, I'd had enough, and asked for my car back to go to another dealership. I should add that I had a similar negative experience when my battery died on a Mazda 3 with fewer than 20,000 miles. My wife called the dealership for help, and the service manager rudely told her that the battery might be covered by warranty "if you just bring the car in." We called Mazda roadside assistance three times, and could never get through, so we were facing an expensive tow, and just decided to have AAA replace our battery at our home. We then took the car in to the dealership to have them turn off the "check engine" light. Vince told me that the dealership would charge me $149 to do anything relating to the check engine light unless they did a warranty-covered repair. When I complained, his boss came out and told me that I should drive to Advantage Auto Parts "because if they are not busy they'll check the light and reset it for free, it only takes a few minutes." Really? That's how you treat a customer? Drive down the road and see if you find someone who cares, rather than do themselves? Vince told me that they would make no exception for me "because you have a Jiffy Lube sticker so I can see that you don't get your oil changes with us." He repeated this at least three times. I would also mention that while I was dealing with these frustrations at the dealership, two salesmen were standing outside yelling at me from across the lot that I should trade my car in and get something bigger. I will never set foot in this dealership again. Rude, aggressive, predatory service, and no regard for long-term customers of the dealership. There are other Mazda dealers in the area, and I will drive the extra miles to avoid Ourisman. If you don't believe me, just call these guys, and see how rudely they pick up the phone. Their attitude is that if you are stupid enough to take your car to them, you deserve whatever they do to you. More

Positive experience We recently purchased a new Mazda. Our interaction with the dealership initially started with Muhammed Derindag and that was nothing but a positive ex We recently purchased a new Mazda. Our interaction with the dealership initially started with Muhammed Derindag and that was nothing but a positive experience, very honest no-nonsense conversation. Muhammed was very transparent and helpful in all preliminarily arrangements. He then referred us to SA Jin Kang. Overall we had pretty great experience with Jin. He was a very knowledgeable and helpful, answering all sorts of questions that we had for him. On top of that he had a very amicable attitude, was easy to talk to, and didn’t try to push you to get something you didn’t want. If I were asked by friends or family to suggest them a good dealership and SA to buy a Mazda from, he would definitely come to mind first. More

My best car experience. Nick Cutlip is the man to go too to get a great deal and a fast and easy car experience. Nick has helped me Pull off in a car I thought was impossible Nick Cutlip is the man to go too to get a great deal and a fast and easy car experience. Nick has helped me Pull off in a car I thought was impossible, he made it happen. Thanks nick. More

Ask for Kori!! Looking for a new car? Ask for Kori. He helped me greatly with my new car. Answered all my questions thoroughly and provided excellent customer ser Looking for a new car? Ask for Kori. He helped me greatly with my new car. Answered all my questions thoroughly and provided excellent customer service. The car that I wanted was at a different dealership and I elected to have a remote start and custom leather seats installed. Kori kept me well informed as he secured the car and arranged for the extra items to be installed. Very pleasant experience. More