Ourisman Hyundai of Laurel

When I went in, the salesman I spoke to on the phone was with a customer, so the sales woman standing right there jumped up and decided she was going to help me. After test driving and starting to talk num with a customer, so the sales woman standing right there jumped up and decided she was going to help me. After test driving and starting to talk numbers, I then learned that the original salesman was really mad because she had "stolen" his customer (which she essentially did). There was a whole lot of tension and she was really rude to her coworkers about the occurrence. I had to prompt her to take my trade in to get assessed and she was not proactive in trying to make a deal. Eventually, we could not come to a good number and I left. Ethics, professional courtesy and lack of training seem to be a problem at this dealership. Bought a wonderful car somewhere else. More

I have been buying cars for almost 30 years.. this was the BEST experience I have ever had. I knew the car I wanted but was not able to get in until later in the evening. I was not rushed or pressured and the BEST experience I have ever had. I knew the car I wanted but was not able to get in until later in the evening. I was not rushed or pressured and was given the exact deal that I wanted including a great price on my trade in. Carter was outstanding and was one of the most personable sales people I have ever me. Terri was great and unfortunately I can not remember the name of the sales manager but he was there for the duration as well and was instrumental in making sure I got the deal I wanted. I can only say that when I decide to buy again, this will be the first place I go to.. Thank!!!!! More

I brought a Saturn Ion 2 from Ourisman Hyundai in Laurel and the service was great! First they let me test drive the car, which ran smoothly. Every detail that I was told about the car was true. Nick Cutlip and the service was great! First they let me test drive the car, which ran smoothly. Every detail that I was told about the car was true. Nick Cutlip was my sales person and he was super helpful as it was the first car I would be buying. He was honest and friendly. He made the process of buying the car very easy and enjoyable. If i knew anyone in looking to buy a car I would definitely refer them to Ourisman Hyundai in Laurel and tell them to ask for Nick Cutlip! More

I went into this dealership wanting to just show someone the type of car I was looking into purchasing. A salesman approached me who was very friendly and told me they do not have the color I wanted but wo the type of car I was looking into purchasing. A salesman approached me who was very friendly and told me they do not have the color I wanted but would see about getting it for me. The very same day I received a call telling me we have found the car we are securing it and it will be here in the morning (friday), what time can you come in??? I live an hour away from this dealership and was not prepared to be back in that area the following day, so I set up a Monday appointment to return to the dealership. Monday comes and I get a call from the sales manager Ismail Whea, who wants to know when I will be in so they can get the car delivered. A bit puzzled I said well last week I scheduled a 3pm appointment for today and was told the car was delivered already?? He tells me no we have to go and get it still, so I said OK well then call me once the car is on site then. I was called much later after my appointment time and told them I would be able to get in there later in the week now. OK now first chance I get to go an hour away to visit this dealership and confirm pricing and trade in value, I set an appointment and arrive to begin the process. I worked for an hour with the salesman and the sales manager to finally be quoted a reduced rate of 1000 dollars off of the sticker price which already included freight. I get an estimate on my car and then ask for a printed copy of price so I can get the funds for them. I see this price added back in again and am then told by the salesperson oh yeah that is what we do. I turn to speak to the sales manager, Ismail, who then turns and walks out of the showroom. At this point I decided there is no way I can give my business to a dealership that wears down a customer and promises offers that are bogus. WATCH out for this dealership they are very sleazy The next day I received a call from the sales managers manager who never apologizes to me for these unethical business tactics by his salesman, but still wants my business. He then offers me the already quoted price again and then tries to add more to my trade. I informed him NO, he had lost my business and I would not be able to even think of doing business with ones that have such poor unethical tactics. I have found the same car at a new dealership who has much better business ethics and has been a pleasure working with!!! More

My daughter bought her first car from Nick Cutlip from Ourisman Hyundai. He went well beyond the call of duty. He was super nice and very helpful. He was honest and a no pressure sales guy. He helped Ourisman Hyundai. He went well beyond the call of duty. He was super nice and very helpful. He was honest and a no pressure sales guy. He helped us get approved for a loan. I would recommend this dealership to my friends and family. More

Nick Cutlip was fantastic! He was extremely patient and helpful with my elderly parents when they purchased their new car. Nick was very accommodating to their needs and "worked for them". He was pleasan helpful with my elderly parents when they purchased their new car. Nick was very accommodating to their needs and "worked for them". He was pleasant from the very start. He listened to their concerns about getting into the car with a wheelchair and recommended the perfect car for their needs all the while keeping within their budget. The overall experience with Ourisman Hyundai was phenomenal. We would definitely recommend Ourisman Hyundai and Nick Cutlip. More

I gave the rating I gave because the customer service was great from the begining by me getting a letter from the Internet Sales Manager that my bankruptcy was cleared and was offered a credit amount to get great from the begining by me getting a letter from the Internet Sales Manager that my bankruptcy was cleared and was offered a credit amount to get a vehicle. I was waiting for the discharge from the bank, so I could go and get a vehicle, but I heard from the dealership first. I was so excited as I badly needed a vehicle. I called Nick and he was so pleasant over the phone, I made an appointment for the next day. I told Nick that I am taking the cab there so I better come home with a vehicle with no down payment, he checked with his manager they told me to come in. I went in. they were pleasant from the start, they worked hard to get me a SUV that I wanted in the first place, I was so happy the Overall experience was great, the friendliness was great, the quality of work was impressive, the price was right and the overall experience started when I got the Congratulations discharge notice from the dealership itself instead of the court, I was so happy and excited, that letter actually help me to get the car earlier than I had expected. I am sooooooooooo happy!..... I am enjoying my vehicle and if it was not for the letter I received I probably would not be driving right now, this feels soooooooo good!......... More

I just bought a MIata at Ourisman Hyundai/Mazda in Laurel,MD. It was great experience, and my salesman Nick Cutlip and the finance staff moved mountains to get the job done. Thank you Ourisman. This i Laurel,MD. It was great experience, and my salesman Nick Cutlip and the finance staff moved mountains to get the job done. Thank you Ourisman. This is my second purchase from this dealer in as many years. Bought my new Mazda 2 a little over a year ago and had the same results. Thumbs up! More

I had a great experiene when I got to the dealership I was immeaditely greeted with a smiling face who wAs willing to help with finding me the best car for me and the the best deal the finance dept got my was immeaditely greeted with a smiling face who wAs willing to help with finding me the best car for me and the the best deal the finance dept got my Payment to exactly what I need it to be. I was happy to be in and out with my new car in a reasonabl amount of time. thanks nick More

I saw a used car for my daughter on the Auto Trader website. Nick Cutlip was extremely accommodating. He instant-messaged me with the answers to my questions. My daughter and I drove more than 20 mil website. Nick Cutlip was extremely accommodating. He instant-messaged me with the answers to my questions. My daughter and I drove more than 20 miles to see the car. Nick was very low pressure, more than any car salesman I've ever dealt with. When we realized that taxes, tags and title would push the car out of our price range, Nick was willing to work with us to make it more affordable. This was a very pleasant car buying experience. More