Ourisman Hyundai of Laurel

Purchasing a car from Nick at Ourisman Hyundai was a great experience. The whole staff was very patient with all the questions my wife and I had they answered all and any questions. We found a ca great experience. The whole staff was very patient with all the questions my wife and I had they answered all and any questions. We found a car online on the ourisman web site. Then test drove the car and purchased in less than 2 hours. This is the ninth car we have purchased and by far best buying experience my wife and I have ever encountered. Also we has some after market services done to the car and had the windows tinted. James and the service department had us in and out in just a few hours. Thank you Nick and Ourisman Hyundai for our new family Car. Sincerly, The Kelly Family More

Great, I was well taken care of :) Nick made sure that all od my concerns and needs were met. Everyone in the dealership was friendly and willing to help. all od my concerns and needs were met. Everyone in the dealership was friendly and willing to help. More

Horrible customer service. They run a shuttle service, and told me to be outside my work an hour earlier than I was planning to leave for the day. I work right up the road from the place and it took over and told me to be outside my work an hour earlier than I was planning to leave for the day. I work right up the road from the place and it took over an hour for them to pick me up. The first guy got so lost they had to send a second driver. I don't even work 10 minutes away! It was an hour I could have continued working, and when I complained to the manager he just looked at me like I was an idiot and basically told me it was my problem, not his. I would only recommend this place if I hated the person I was sending there. More

Nick was a pleasure to work with. No pressure easy going salesman and very helpful. The Vehicle was such a great deal! Even better in person than on the webisite. It was clean and looked liked new for an un salesman and very helpful. The Vehicle was such a great deal! Even better in person than on the webisite. It was clean and looked liked new for an unbelievable price. More

I went to Ourisman Hyundai because I heard that Nick Cutlip was very easy to deal with and was always honest and fair. I so glad I made the decision to visit him. I had talked to him before I went and Cutlip was very easy to deal with and was always honest and fair. I so glad I made the decision to visit him. I had talked to him before I went and he had a very nice car waiting for me. But, when I got there, I said I wanted to look at something a little smaller. So, as he returned the Sonata to its spot on the lot, I noticed a silver Elantra GT, just like I was looking for. I looked at it, and noticed it was a 2013 with only 2018 miles on it. I drove it, loved it and bought it! Thanks Nick and Ourisman. More

Our salesman Bijan Karimi was very knowledgeable about the Hyundai brand, he took the time to make sure we found a vehicle that fit our needs and budget. Bijan explained the many finance options in detail the Hyundai brand, he took the time to make sure we found a vehicle that fit our needs and budget. Bijan explained the many finance options in detail, it was an important part of our decision to buy our car. He was patient with my wife and I throughout the entire process, this is our first new vehicle in 12 years and it was an important decision. Once we closed the deal, Bijan provided a detailed explanation of many features of the car including a demonstration. I would return to Ourisman Hyundai again and also recommend this dealer and especially Bijan to my friends. It was the best car buying experience I have had in 40 years. Thank you. More

At 52K miles, I brought my 2009 Hyundai Santa Fe V6 AWD to Ourisman for a repeat problem: a knocking noise up front while accelerating. Ourisman had previously worked on the car in 2012, at 43K miles for to Ourisman for a repeat problem: a knocking noise up front while accelerating. Ourisman had previously worked on the car in 2012, at 43K miles for the same problem -- at that time it took them several tries to identify the cause of the knocking noise as a worn driver's side front axle assembly, which they replaced under warranty. When I called Ourisman this time to make the service appointment I asked about a loaner car and was told one could be provided. That turned out not to be true. I specifically asked the service advisor and mechanic to check the axle assembly - the mechanic declared it fine. After replacing a wheel bearing the knocking noise was still present. At that time the service advisor recommended I get the front brake rotors and pads replaced. I was not convinced this paid work would solve the problem and decided instead to take the car to another dealership. Their mechanic immediately identified the problem as worn front axle assemblies (both right and left), which they replaced under warranty. They also advised me the front brake rotors and pads were fine and not the cause of the knocking noise. More

My overall experience was a great experience. I really appreciated the service Nick Cutlip provided to both my husband and I. His customer service was excellence and I would recommend him to others who a appreciated the service Nick Cutlip provided to both my husband and I. His customer service was excellence and I would recommend him to others who are in search for a new vehicle. Thanks Nick for being there for us even when it started to snow. You Are the BEST! More

My husband's 2007 Hyundai Sonata was totaled late November 2013 as a result of someone else's negligence. We both loved that car and it was our first car from Ourisman in Laurel. We looked at CarMa November 2013 as a result of someone else's negligence. We both loved that car and it was our first car from Ourisman in Laurel. We looked at CarMax and a local used car dealer in Bowie, but then called Ben at Ourisman since we had previously bought new vehicles (2007 Sonata and 2009 Sante Fe) there. We told him our dilema and stated we did not want to spend much, had NOT planned on buying a car at this time, but our car had been totaled. We explained we did NOT want to spend much, but wanted a comparable vehicle. He put us in touch with Nick and that night he found us a car. No fast talking. He listened to us and delivered. Thank you! More

Me and my wife filed bankruptcy and we was looking for a car. Nobody would help us we keep getting turned down. Until I received a call from nick at ourisman Hyundai and he said they approved gave me a bran car. Nobody would help us we keep getting turned down. Until I received a call from nick at ourisman Hyundai and he said they approved gave me a brand new car which I love, and its been good experience wasn't there long and they took good care of me!! More