Ourisman Hyundai of Laurel

Great Service! Nick Cutlip was a very friendly, helpful and caring salesman. He was very important and instrumental in helping me find the car that was perfect for Nick Cutlip was a very friendly, helpful and caring salesman. He was very important and instrumental in helping me find the car that was perfect for me! It was indeed a pleasure working with him and the staff at Ourisman. Thank you!! More

happy customer I would like to express my appreciation on the outstanding job that in Nick Cutlip showed me in obtaining a new vehicle. He really made me feel we I would like to express my appreciation on the outstanding job that in Nick Cutlip showed me in obtaining a new vehicle. He really made me feel welcome at the dealership. It was a pleasure doing business with Nick, and I am looking forwarded to doing business with him again in the near future. I have started passing the word around to some family and friend' More

Nick Cutlip is Outstanding! If you want a salesman that will go above and beyond for you, Nick Cutlip is your man! Super friendly, caring and helpful! This guy will do whatever If you want a salesman that will go above and beyond for you, Nick Cutlip is your man! Super friendly, caring and helpful! This guy will do whatever it takes to meet your needs. It was a pleasure dealing with him. More

"Excellent Experience" We have purchased three automobiles from Ourisman Hyundai of Laurel. Our salesman on our latest purchase was Nick. He was the consummate professiona We have purchased three automobiles from Ourisman Hyundai of Laurel. Our salesman on our latest purchase was Nick. He was the consummate professional, friendly and very knowledgeable. Our purchase has been wonderful. We had a excellent experience, and recommend Ourisman Hyundai of Laurel to others looking for a car, new or used. Be sure to see Nick when you are purchasing a used car. You will be in very good hands. More

Forever greatful On this very rainy day in October my husband and I went out in search for a car for me .We walked into ourisman after stopping by other dealership but On this very rainy day in October my husband and I went out in search for a car for me .We walked into ourisman after stopping by other dealership but was not impressed with the options offered. I instantly fell in love with the Toyota Camry 2011 and thanks to all the crew workers my dreams came true.Agent Nick Cutlip made the whole process easy and fast and I will definitely recommend him to anyone who is trying to buy a car. More

Excellent Customer Experience I recently purchased a new car from the dealership. My salesman was Nick. He was very friendly, was very attentive to my needs. The financing people w I recently purchased a new car from the dealership. My salesman was Nick. He was very friendly, was very attentive to my needs. The financing people worked the best deal for me and was very courteous. Overall this was a great experience and I would recommend this dealer to anyone. More

Disappointing service Had an ok experience purchasing my vehicle. I have gone back a few times for services/oil changes. My last service on the car indicated to me that the Had an ok experience purchasing my vehicle. I have gone back a few times for services/oil changes. My last service on the car indicated to me that they are a shady company that is trying to trick you into getting services you don't actually need - they lump certain services in with other factory recommended services so if you don't comb through what they tell you they want to do, you'll get shafted. When I confronted them about this they tried to play it off as being fair since my next oil change would be free. Perhaps I shouldn't have even gone back for that oil change because, even though it was scheduled, it took nearly an hour and a half. For an oil change. Additionally a car wash is included with oil changes. Well my car was basically rinsed off and if you brush your fingers across the car you would get dirt all over your fingers. The only way I can imagine coming back for anything at all is if my car broke down right outside their parking lot, and even then I'm not sure. More

Experience will all I bought a new 2015 SUV and I am very please with the vehicle and all the people that I dealt with. I would recommend the salesperson ( Nick Cutlip). I bought a new 2015 SUV and I am very please with the vehicle and all the people that I dealt with. I would recommend the salesperson ( Nick Cutlip). He made sure all went smoothly. More

Robert & Ann williams I would send any and everyone i know that needs a car to see Nick Cutlip he is made the process of buying not one but two cars the best dealers experi I would send any and everyone i know that needs a car to see Nick Cutlip he is made the process of buying not one but two cars the best dealers experience ive had. More

Loved the Salesman- Hated Everything Since Unprofessional and Untrustworthy. I bought my Sonata in 2012 and co-signed with my Father. This is the only documentation that has both of our info Unprofessional and Untrustworthy. I bought my Sonata in 2012 and co-signed with my Father. This is the only documentation that has both of our information tied together and shortly after, we were notified that our identities had been stolen. Unfortunately this is speculative because we can't prove it, but please be mindful of this when you are choosing your location to purchase your Hyundai. Fast forward to the present, we were suckered into buying the Platinum, bumper to bumper warranty. I've asked several times for clarification on what this gets me and after going to the dealer to have a tire repaired they tell me I'm set for free brake pads. Three hours into the services, the pull me out and hand me a $315 bill because while the pads are free- the roters and brake fluid is not. After much arguing, they agree to put the brake pads on without additional services. My total wait time for an oil change, brake pads, car alignment, radio reset and patching a tire took 6 hours. Once I leave I have to turn around because the radio isn't working and needs to be reset again. Please keep in mind they charged $100 for an oil change and $35 to plug a hole. I know dealerships are going to be on the expensive side, but I would hope the service and work would reflect the prices. The following morning I go outside to find my tire is losing air again. I do not have time in my schedule to drive back for a service that should have already been completed correctly the first time, so when I called back to ask for a $35 refund- their way of handling it was hanging up on me. They also promise every other oil change is free, but what they really mean is every other one pending you go to the paid tune ups they offer. Please do not buy from this dealership. They have many tricks up their sleeves, they're rude and untrustworthy. Please save yourself the headache and heartache and buy somewhere else- I wish I would have. ----UPDATE------- When we went to fix the tire ourselves we found that the nail was still in the tire and they never repaired it at all, but still charged me for it. I have called back four times and only once did a Manager get on the phone for me. He told me he was going to talk to his team and would get back to me that day and I have not heard from him or been able to speak with him since. More