Ourisman Hyundai of Laurel

My Tucson Great service, keep up the good work, will be back soon for my first service appointment. I am enjoin my new Tucson, is everything I was looking for. Great service, keep up the good work, will be back soon for my first service appointment. I am enjoin my new Tucson, is everything I was looking for. More

Bought an Elantra and was lied to about the warranty About three years ago, I purchased my first car here. As most know, a major selling point for a Hyundai is the 10 year 100000 mile warranty. It being About three years ago, I purchased my first car here. As most know, a major selling point for a Hyundai is the 10 year 100000 mile warranty. It being a 2011 Elantra PZEV with only about 35000 miles on it, I wasn't too worried. We go through the whole process and get to finance where we are informed this cars warranty is not what we were told. Upset at the lie, we start to leave when we are stopped by our salesman Nick. He assured us that the warranty only expires on the electrical system and I will be covered for any major repairs so we finished the deal. Let's fast forward to last month shall we? I brought the in at about the 93000 miles because the engine was making a strange noise. They didn't tell me what was wrong with the car despite the fact that I was sitting in the lobby. They called my cosigner who now lives in Florida, and kindly informed us that we only had the 5 year 60000 mile warranty. Turns out our salesman lied repeatedly. Service did nothing to try and make reparations except try to convince me to buy a new car through them. I paid over a hundred dollars for them to tell me they lied 3 years ago. So I went a got a new car. Then I found some more paperwork detailing the inclusion of a 100000 mile power train warranty on top of the 5 year 60000 bumper to bumper. Lied to by sales and lied to by service. Stay far, far away from this dealership. More

First Hyundai The purchasing experience was a lot less painful than I anticipated. I was expecting to have to haggle, which I really did not want to do. I made this The purchasing experience was a lot less painful than I anticipated. I was expecting to have to haggle, which I really did not want to do. I made this very clear only to find out that the dealership did not want to haggle either. They offered what I thought was a decent price for the vehicle. Ricky and Pernell made the experience rather pleasant. So much so that my shopping pretty much stopped there. Bottom line is that I actually felt like they valued my business. A rare commodity in today's world. I was not treated like a number. They actually remembered my name from visit to visit. More

Great Service The salesperson Jin was very helpful and respectful to all our questions and made the car buying process relatively easy. The overall experience of th The salesperson Jin was very helpful and respectful to all our questions and made the car buying process relatively easy. The overall experience of the dealership was satisfactory. More

Best Experience 5 star service and staff. Nick made the process simple and easy. I was in and out in a matter of an hour or so. Answered all my questions and didn't l 5 star service and staff. Nick made the process simple and easy. I was in and out in a matter of an hour or so. Answered all my questions and didn't let me get in over my head with this purchase. Highly recommended!!! More

Best Dealership To Purchase A Car Best dealership to purchase a car. Very military and federal government friendly. This was my first experience at this dealership, but I'm very confi Best dealership to purchase a car. Very military and federal government friendly. This was my first experience at this dealership, but I'm very confident it won't be my last. The sales team followed-up with a call and email thanking me for my purchase. I give them a five star rating! More

Great salesperson! Ask for John Frank. He's so easy to deal with. I would buy from him again. He even called me twice after the sale to see if we had any questions about Ask for John Frank. He's so easy to deal with. I would buy from him again. He even called me twice after the sale to see if we had any questions about the car. More

Great Experience Overall wonderful experience. Staff were knowledgeable about the vehicles and answered all our questions. They were very friendly and provided excelle Overall wonderful experience. Staff were knowledgeable about the vehicles and answered all our questions. They were very friendly and provided excellent service. Happy to be a part of the Hyundai family. More

Excellent rebates Great experience. Highly recommend this car dealership again to friends and coworkers and family members. The prices were within my budget which was t Great experience. Highly recommend this car dealership again to friends and coworkers and family members. The prices were within my budget which was the oat important part of the transaction. Just finished waiting for my refund and I'm all set. Thanks for all your service. More

2nd purchase Joel Kemper has all ways treated us fair. Takes his time and explains everything about your car. Seems to have a good working relationship with the sa Joel Kemper has all ways treated us fair. Takes his time and explains everything about your car. Seems to have a good working relationship with the sales managers to bring you back decent pricing on your purchase. As a whole I just wish they gave cash paying customers a better break but the industry "is what it is." More