Ourisman Hyundai of Bowie

My service was completed in a timely manner and as expected. Shavon assisted me with checking in, following up on what was needed for my vehicle, etc. I worked with Shavon previously; she’s always fri expected. Shavon assisted me with checking in, following up on what was needed for my vehicle, etc. I worked with Shavon previously; she’s always friendly, thorough and helpful. More

My service was completed in a timely manner from the time I pulled in to the time my vehicle was returned. Shavon checked me in within 3-5min of pulling into the service area. Thank you for the quick service I pulled in to the time my vehicle was returned. Shavon checked me in within 3-5min of pulling into the service area. Thank you for the quick service and the discount given at checkout! More

I purchased my 2017 Genesis G80 at another dealership and was woefully disappointed with how they treated me when I brought my car in for service. However, I continue to be wowed with the customer service at was woefully disappointed with how they treated me when I brought my car in for service. However, I continue to be wowed with the customer service at Ourisman Hyundai/Genesis. From the service managers coming to my car as I pull into the service lane with portable tablets, to the care shown by the assistants who take my vehicle to the service bay. Add to that the superior work of the service techs who work on my vehicle and, (the cherry on top) that my vehicle is returned to me clean inside and out. You guys are a class act. Thank you Ms. Shavon and the rest of the team. Vernon Hammett More

Did warranty work. Staff was helpful, supportive and up front about any issues. Kept the car an extra day to insure it was working properly. Building well maintained for the current health crisis. Good front about any issues. Kept the car an extra day to insure it was working properly. Building well maintained for the current health crisis. Good Job! Would have been five stars but out of loaner cars, had to rent, which was still handled easily. Thanks! More

I bought a Santa Fe from Ourisman today and I would recommend this dealership very highly to anyone. We had one of the best car buying experiences ever thanks to our salesman, Mr. Jack Johnson. Very recommend this dealership very highly to anyone. We had one of the best car buying experiences ever thanks to our salesman, Mr. Jack Johnson. Very helpful, full of knowledge, and so easy to work with. I would definitely recommend this place to anyone. More

I’m 19 and have a 2012 Veloster. I go in to get my car diagnosed because it would keep cutting out. So they work on it for a supposed 4 days and claim to fix it and it went in with no lights and comes out diagnosed because it would keep cutting out. So they work on it for a supposed 4 days and claim to fix it and it went in with no lights and comes out with a 2300 dollar engine light for a catalytic converter. So I take it home and later that night I drove it and it cut out again and they had charged me the typical 191$ for a diagnostic test but then said oh we need to add 3 hours for the tech which doesn’t make any sense because it’s a diagnostic you pay one fee and they will find the issue. Mind you I work at Toyota of Bowie and all the managers and techs said that’s bs. And then the next day they call and said oh there’s $10,000 worth of stuff I need to replace including a brand new transmission. Which then I took it to Hyundai of college park where they said you don’t need a new one you just need to do a drain and fill. So they tried to charge me $7,580 for a brand new one. It’s just crazy so I got screwed out of $300 for a diagnostic test because it only costed me 79$ at college park and they didn’t ask for bs extra hours for the tech. Then on top of that during me calling to check in because I received one update over the four days I called and asked for an update and one of the male advisors said oh ok I will let my advisor know I’m crying about my car. Are you serious? More

Excellent, awesome, great, pleasant, nice, all of these and more to describe Shavon and Ron who are an asset to your Hyuandai service department. They are the reason I come back for service here. Thank you and more to describe Shavon and Ron who are an asset to your Hyuandai service department. They are the reason I come back for service here. Thank you!!thank you!! So nice to work with. More

Been servicing our car here since we bought it from you. Recent experience with Jerell L was best ever! JT shuttle driver was excellent too! Recent experience with Jerell L was best ever! JT shuttle driver was excellent too! More

I worked with Jerrell this time. This was the first time that I I left my car, opposed to waiting inside. I was anxious and concerned, but Jerrell made sure to keep me in the loop during the entire process. that I I left my car, opposed to waiting inside. I was anxious and concerned, but Jerrell made sure to keep me in the loop during the entire process. I had a bunch of questions, each of which he answered carefully and thoroughly. I appreciated that he made me feel like all of my questions were valid and he made the process that much easier. More

I appreciated being able to check in outside of the garage while social distancing. Ron Banks provided great service checking in my car, following up and describing the repair needed, and working with garage while social distancing. Ron Banks provided great service checking in my car, following up and describing the repair needed, and working with the mechanic to get my car service completed. More