Ourisman Hyundai of Bowie

I strongly recommend documenting EVERYTHING if you choose to service your vehicle here, which I do not encourage. Take photos and videos of your vehicle before drop-off and after pickup, including the interi to service your vehicle here, which I do not encourage. Take photos and videos of your vehicle before drop-off and after pickup, including the interior, exterior, mileage, and overall condition. My vehicle was damaged while in dealership possession during recall servicing, and what followed was an extremely stressful and prolonged experience involving delays, inconsistent communication, difficulty obtaining transportation assistance, and ongoing concerns regarding the handling of my vehicle while under dealership care. I also experienced additional hardship due to the length of time my vehicle remained unavailable, while I continued making car payments and paying insurance throughout the delay. Thankfully, I documented the condition of both my vehicle and the loaner vehicle carefully, because disputes later arose regarding damage responsibility. At this point, I have escalated the matter through Hyundai Consumer Affairs and am continuing to document everything thoroughly. I encourage anyone servicing their vehicle here to protect themselves by maintaining detailed records, photos, videos, and written communication throughout the process. Be sure that you’re talking to the general manager if you have to go that far. They will also say that they are letting you talk to a general manager, but they will give you a total different person. The general manager listed publicly and I confirmed that management was dishonest during the process. More

Sold me an off-road XRT Pro without skid plates. Marketing fantasy, dealership accountability is missing entirely. Marketing fantasy, dealership accountability is missing entirely. More

Absolutely horrendous service experience at Hyundai of Bowie. I brought my 2025 Hyundai Palisade in for a 9:15 AM appointment for a check engine light diagnosis, routine oil change/maintenance, recall Bowie. I brought my 2025 Hyundai Palisade in for a 9:15 AM appointment for a check engine light diagnosis, routine oil change/maintenance, recall software update, and to have a rattling issue in the second-row seats evaluated. At drop-off, I was told I would receive an update around 2 PM. I received no communication whatsoever. At 3:30 PM, I called for an update and was told I would receive a callback within 5–10 minutes. Nobody called. After calling back again, I was informed that my vehicle had STILL not been looked at by 4 PM — nearly 7 hours after my scheduled appointment time. Not even the oil change had been started. When I questioned why appointments existed if no work had even begun, I was told appointment times are essentially just “placeholders” and that because I left the dealership instead of waiting there all day, my vehicle became a lower priority. That is completely unacceptable and should be disclosed upfront to customers. What makes this even worse is that after I returned to the dealership upset around 5 PM, they suddenly managed to complete the oil change, check engine light scan, and recall update within about an hour. Clearly the work could have been completed earlier had anyone bothered to communicate or prioritize it appropriately. There was also confusion locating my vehicle key because it had apparently been left inside the car the entire day. Multiple employees assured me management would contact me the next morning to address the situation. That never happened either. This is now the THIRD poor service experience we have had at this dealership, including previous “scheduled” oil changes that still resulted in 6+ hour waits. The lack of communication, accountability, organization, and respect for customers’ time is honestly shocking. I regret purchasing my vehicle from this dealership and will absolutely not be recommending Hyundai of Bowie to anyone. More

Run away from this place. .. other than the upfront hello and handshake. These people will swindle and trick you anyway they can. They try to hide fees and packages everywhere. .. other than the upfront hello and handshake. These people will swindle and trick you anyway they can. They try to hide fees and packages everywhere. Even after you agree on a price. Complete slimeballs. Their Service work is a joke. They will lie that they have completed work... when they haven't. Lie about features, or number of keys, or when things will be delivered. On top of that, they are bad at the basics, ie giving you paperwork. I've attached 2 pictures of there work, first is the respray of my driver door. Paint looks terrible. Other service was a 4 wheel allignment and balance after they replaced the tires... Seriously?!? it was over a half degree off in the rear? Just all around a terrible buying experience... Take your money and RUUUUNNN. More

Sammy was an excellent sales representative. He was detailed and thorough in explaining the features of the vehicle of my choice. He was professional and has a nice personality. I would recommen He was detailed and thorough in explaining the features of the vehicle of my choice. He was professional and has a nice personality. I would recommend him to my family and friends. More

I really appreciate the care Shay and Sam took in helping me transition from leasing to buying my car. Thank you both so much for your exceptional customer service and incredible patience throughout the proc me transition from leasing to buying my car. Thank you both so much for your exceptional customer service and incredible patience throughout the process. More

Sneaky sales tactics, lied to over things. Did not deliver what they promised. Definitely won't go back. Did not deliver what they promised. Definitely won't go back. More

On February 16, 2026, this dealer listed a 2019 BMW 440i Grand Coupe with VIN Number (WBA4J7C52KBM75619) for sale at $39,000. On February 26, 2026, they lowered the price to $29,500. I contacted the dealer Grand Coupe with VIN Number (WBA4J7C52KBM75619) for sale at $39,000. On February 26, 2026, they lowered the price to $29,500. I contacted the dealer and the internet sales director emailed an iPacket for the vehicle showing this exact advertised price reduction of $29,500, and other third-party websites such as Cargurus, and CarFax showed this price and advertising history. That same day, I went to the dealership to purchase the car, provided personal and financial information, test drove the vehicle and after the dealership pulled my credit and saw that I had a Tier 1 credit score above 800, Colin Johnson tried to switch me into another vehicle, a 2026 Genesis valued at $55,000. I declined that vehicle and explicitly stated that I came to buy the BMW, not a Genesis. Shortly after Colin deliberately modified the advertised price on the BMW from the advertised price of $29,500 to $39,000, despite I had just submitted a credit application for that vehicle. When I questioned the price change, the sales person took a screenshot of the advertised price of $29,500 and took it to Colin and told me he would call me later. Never heard back but the vehicle was removed from their website almost immediately after I left. This was a classic switch and bait scheme, and a deception to obtain personal, financial and credit information under false pretense. More

Took my car in for repairs- they said it would take 2-3 days. We asked for a rental to which they declined. Day 3 we call, no car. Over a week later they offer a rental to which we already had to go somewh days. We asked for a rental to which they declined. Day 3 we call, no car. Over a week later they offer a rental to which we already had to go somewhere else. Finally get the car back, bill over 4k. Understand with work- the issue is within couple days being home car was leaking oil (did not go in with an external oil leak so this was new). Took it in to get it 'fixed' and noone came out to my car in the garage even though a sign there says "wait in car." Wemt inside myself then and some boy working there and all other staff had pizza sitting up on their desks and just stared at me saying nothing nor guiding me where or who to go to for help. They 'fixed' my car again. Yet again in a couple days I saw more oil leaking on floor (I put new cardboard down to check). Called and spoke with manager to address concerns and how the issue still wasn't addressed. They come pick up my car this time, manager said he would have his head mechanic take a look. Well, again at home it was leaking again... this was it, I will never be taking my car or any thereafter to this location. Clearly Noone knows what to do, how to actually fix a car, or how to perform customer service. I try to avoid negative reviews but want to warn all do not go to this location and trust your vehicle with them! More

I recently purchased a 2025 Hyundai Santa Fe from Ourisman Hyundai of Bowie, and the experience exceeded expectations in every way. Prior to my visit, I communicated with Zachry Potts, who took the Ourisman Hyundai of Bowie, and the experience exceeded expectations in every way. Prior to my visit, I communicated with Zachry Potts, who took the time to understand exactly which vehicle I was interested in. Upon arrival, the vehicle was already prepared and waiting, which demonstrated a high level of organization, professionalism, and respect for my time. Zach was extremely knowledgeable, transparent, and patient throughout the entire process. He answered all questions thoroughly, provided clear explanations, and never applied pressure. His approach made the experience comfortable and efficient, which is not always easy to find in car sales. The finance portion of the transaction was handled by Ms. Collins, who was equally impressive. She clearly explained all paperwork and options, ensured there were no surprises, and made the process smooth and stress-free. From sales to finance, the team at Ourisman Hyundai of Bowie delivered outstanding customer service. I would highly recommend this dealership, Zachry Potts, and Ms. Collins to anyone considering a Hyundai purchase. This experience truly deserves a 10-star rating. More