Ourisman Hyundai of Bowie

Debby's customer service was excellent. She is uniquely qualified and knows the vehicles in the new and used lots. Our experience was pleasant in the financing department thanks to Chris Brown. uniquely qualified and knows the vehicles in the new and used lots. Our experience was pleasant in the financing department thanks to Chris Brown. We will recommend Ourisman Hyundai of Bowie to our friends and family. More

Wow these guys are pathetic. Is it because it's Hyundai or Bowie? Can't tell. First time at a Hyundai dealership and it's clear these guys cater to a different crowd. Brian Smith and Michael Harrin Hyundai or Bowie? Can't tell. First time at a Hyundai dealership and it's clear these guys cater to a different crowd. Brian Smith and Michael Harrington need to get a grasp on what customer service is. Came in for some intermittent electrical issues on my vehicle under warranty and after a very quick look over they came back and said without proof, they couldn't do anything. I said it was intermittent, they said it didn't matter. I said I took video of it with my cell phone last time it happened, they said it didn't matter. I said a previous repair was done on this exact same issue on this car previously under warranty and it's now reoccurring, they said...... it didn't matter. Not sure how much they heard because I was interrupted each time and I just about lost it and left. They did nothing to attempt to resolve the issue, and just tried to push the problem away. Just because you're back logged doesn't give anyone an excuse to be short with your customers. Hyundai is improving their image dramatically, but it's clear they'll never truly compete with the real brands as long as they have these knuckleheads as employees. More

I look forward to my service visits in the future at I look forward to my service visits in the future at Ourisman Hyundai. Put mildly, This Dealership has some very nice people. I'd ventured to th I look forward to my service visits in the future at Ourisman Hyundai. Put mildly, This Dealership has some very nice people. I'd ventured to the Toyota, Ford and Nissan Dealerships prior to visiting this one. And even went back to Ford after my initial Hyundai visit, but ultimately Oursiman Hyundai won me over, and seemingly in the most sincere and common sense of ways. People, and Product Knowledge. I felt my time was of value here. I think I may have even made a friend too. A very rare thing when buying a Car! While I started out with Henrique Teixeira, whom was very cordial and helpful, I was handed off to Lennox Gibbs. While Im unsure as to why this occurred, it matters not at all. Lennox was/is a fantastic salesman and an excellent story teller. He knew where to take the car I'd purchased on a test drive. He really made me put it through some paces.. It was not my original Car of choice on the lot either. While it was a different color, and possibly had some different specs, I ended up ultimately with the Car I wanted. The one I test drove! I never felt forced to buy it. I wanted it! I still do, even though it's now in my driveway! Lennox's knowledge of the vehicle and what it was capable of, was really impressive. Not only the car, but the dealership, the warrantees. He took me through the service department, front and back of the house, showed me how I could save money with this car in the coming years. He entertained my senses. I really felt important here. I have to say, having been to only 3 other dealerships, and was pretty specific about the other brands of cars I was looking at, was shocked at the salespersons limited knowledge about their own cars. Not to mention, I kind of felt I was taking up their time in one case? That particular guy was a Veteran of his dealership of many years? How does that happen in Sales? I'm of course speaking of the Nissan, Ford, and Toyota (I traded in a Toyota) Sales folks, not to mention the amount of new Salespersons I was confronted with during this process. They most all seemed happy to use the reason of "I'm new" to the dealership as their reason for not being so knowledgeable about the cars I'd looked at. How can you sell anything and know so little to nothing about it? I guess they assume the car sells itself. That may be true, but let me say There is a people factor thats always necessary, and Lennox Gibbs is the complete package. While none of the above lack of knowledge occurred at Ourisman Hyundai, and I know I'm coming off as a Cheerleader here, but I rarely sing praises in this life, so take it or leave it yet again... I felt at ease, and not the least bit defensive while spending time with Lennox. I immediately felt like I could go have a Beer with this guy (I don't drink) anywhere. Car buying is not usually referred to as a pleasant experience by few people I know. Lennox took the time to get to know me, and conduct business while it was happening. It was completely transparent. He did not waste any of my time while getting to know me. There's a huge difference here. Efficiency. While he too had recently come to Hyundai of Ourisman, and from a different field of business entirely. Unlike the others whom were Car Salesmen transplanted, it certainly did not take away from how Lennox was able to describe the car, answer my questions, not to mention his sincere enthusiasm for the car. He took the time to learn about all things Hyundai. All of which shown through, during the entire process. My time spent with the finance guys whom were genuinely enjoying their part of the job, as well I got to see excellent on the job training in action, put me in a payment that I initially was not thrilled about. Who ever is,, right? However, because I was so happy with the overall experience, and quality of vehicle I was getting, felt I could work with it. And in the coming days found out after another visit, to Damal McGill at Hyundai? I think is his name. If Im getting it wrong, I sincerely apologize,,, he showed me how I could save more than 600 a year on financing as they used the same Credit Union as I did. It was an oversight on both our parts initially, however only improved my feelings of the location, and much better about the monthly expense of the car. The key here is, I have to believe that Financing has to be the roughest part for most customers, and these guys not only made you feel good about what you are doing, they know when to be humble too. A minor oversight to the Credit Union I used, turned out to be a big Win for me, and might have been the Frosty Icing on all of this! I think for me though, the kicker was the end of that day on Saturday evening March 23rd, when taking my car off the lot for the first time. It left a memory with me that I'll use as a positive training tool going forward in my own line of work. I was unprepared that day. Such is my life at many times... My "trade in" truck still had a ton of junk in it that I needed to get out, and although the dealership had been closed, and Lennox had clearly done his job and could go home as most everyone had at that point, he stuck around and helped me unload my truck, and did so with a smile. We even talked a bit more about my line of work, and he showed sincere interest even though he was truly finished from a Sales standpoint. It did not matter. He saw the process through and arguably beyond the very end. Impressive. I need those people in my business. I made it clear he did not have to help me, but he insisted. I have been in the customer service business for more than 30 years of my life, and it seems with every passing year it's becoming a lost art form. People generally seem to want everything "yesterday" and are willing to forgo face to face with anyone so long as they can have it now. I see it on all sides now, Customers, Operations, and Sales. In fact I don't even expect (Great customer service) it any more, and thats not a good thing at all. One thing that still applies today in my mind... No matter how good you are, if People don't like you, you can do everything right and to the letter, and still fail to keep them as clients. As many cars as Ive owned in my life, I have never been loyal to any one brand. This dealership and it's people from Sales to Finance may have changed that. My sincere apologies for this way too wordy and grammatically terribly written note and ultimately, sincere thanks. Kevin Lee Wilson More

I had a great experience during the sales process. Everyone was easy to talk too and deal with. I was given a fair amount on my trade-in and had no issues with the price of the new car. Everyone was easy to talk too and deal with. I was given a fair amount on my trade-in and had no issues with the price of the new car. More

They found the Santa Fe Limited in the color I wanted within the promised time frame. Price was negotiated up front. This was a tough car to find given this trim model just arrived in the US. within the promised time frame. Price was negotiated up front. This was a tough car to find given this trim model just arrived in the US. More

William Wingo was by far the best car salesman that I have ever dealt with. I have purchased many vehicles over the years and Will was the friendliest, most knowledgeable dealer I have ever met. He kn have ever dealt with. I have purchased many vehicles over the years and Will was the friendliest, most knowledgeable dealer I have ever met. He knew the car from top to bottom, never once hesitated and I had very few very minor question after he went over the car. The questions I did ask he was able to immediately answer with no hesitation. I was very impressed with how Will went out of his way to make sure we got the best deal possible. He knew we were contemplating going with a Toyota as my family has owned many toyotas over the years and made sure the Sales Manager gave us the best deal to keep us interested. More

I had a great experience at Ourisman Hyundai of Bowie! I went to the dealer to purchase my first car, and had a great experience. Marcus Solomon was my sales consultant and he was wonderful. He did a great went to the dealer to purchase my first car, and had a great experience. Marcus Solomon was my sales consultant and he was wonderful. He did a great job showing me the cars I was interested in, and was very knowledgable about the features and options available. I went to another dealer and had such an unpleasant experience that I quickly came back to Ourisman Hyundai of Bowie. The negotiation process was easy, and everything that was promised to me was delivered (with a smile). Marcus went above and beyond to make the overall experience great. I also worked with Christopher Brown to finalize the sale and determine the financing terms. He was friendly and made the process very easy. I highly recommend Marcus, Christopher and Hyundai of Bowie. If you are looking for a clean, friendly, honest dealership to purchase your car from look no further!! More

Mr. Teixeira was excellent. Very friendly, knew alot about the vehicles and what was in all the models i viewed and was very welcoming. Even after my purchase he has went above and beyond to answer any about the vehicles and what was in all the models i viewed and was very welcoming. Even after my purchase he has went above and beyond to answer any questions i have had. Would definitely go to him again. ~ Hyundai genesis coupe. 2013 More

Lennox and Anya were awesome they made my first Hyundai purchase a great experience. Excellent customer service, the best car buying experience I ever had purchase a great experience. Excellent customer service, the best car buying experience I ever had More

Dealing with Hyundai of Bowie was a surprising pleasant and great experience , Anya Kerns was professional and helpful with my questions via E-mail. I spoke to Anya over the phone and she was very helpful and great experience , Anya Kerns was professional and helpful with my questions via E-mail. I spoke to Anya over the phone and she was very helpful and informative about my options. Anya directed me to a excellent sales person named Lennox Gibbs, Lennox was a true gentleman, no pushy sales tactics. It was a pleasure dealing with Mr. Gibbs and I purchased a 2013 Elantra. So far I am very pleased with the Elantra's excellent fuel mileage , smooth ride and the heated seats are a big hit. I also returned the vehicle for a minor issue and recieved excellent customer service at no cost . More