Ourisman Hyundai of Bowie

STAY AWAY FROM THIS DEALERSHIP! They don't mind selling you a car but watch out for extreme poor service afterwards. In all my years of purchasing autos I have never received such poor service from selling you a car but watch out for extreme poor service afterwards. In all my years of purchasing autos I have never received such poor service from any other dealer. Just go to another Hyundai dealer and skip the headaches you will receive with this one. More

The experience of purchasing my Sonata from Bowie was amazing. From the start to finish Lennox was there with me and made sure I was comfortable and knew everything. He provided the best possible servi amazing. From the start to finish Lennox was there with me and made sure I was comfortable and knew everything. He provided the best possible service and definitely put the customer first. So the customer service was top notch as well as my overall experience because the price I purchased my Sonata was perfect and really kept me from going anywhere else. It is close by and it is the best so I look forward to coming there for my service and future purchases as well as recommending you to any and everyone in need of a good value vehicle. More

The dealership did over $4,000 worth of damage to my car and denied doing it. After a long battle with Hyundai Corp they backed me and had another dealership fix my car. and denied doing it. After a long battle with Hyundai Corp they backed me and had another dealership fix my car. More

Experience at Ourisman was excellent when it came to dealing with the Salespeople. Kendric Mitchell was knowledgeable, helpful and I would recommend him to anyone looking for a car. dealing with the Salespeople. Kendric Mitchell was knowledgeable, helpful and I would recommend him to anyone looking for a car. More

I have given this dealership's service department the lowest rating possible because of my experience simply trying to get an appointment for an oil change. Yes, something as simple as an oil change. I lowest rating possible because of my experience simply trying to get an appointment for an oil change. Yes, something as simple as an oil change. I called three times for an appointment, and had to leave messages each time (because no one was available, they were too busy) and have yet to receive a returned phone call. Getting through their receptionist to speak with a live body was like trying to get into Fort Knox! Finally, I asked to speak to the Dealership Manager. First the receptionist said he was with a customer, then not 7 seconds later she said he was not in the dealership. Finally I demanded her to put a manager on the phone, and the service manager answered. I explained to him what I go through with them to simply make an appointment, and he said he had 42 messages on his voice mail to return calls to, and 5 customers holding on the phone, and 5 customers in line. When I explained to him that he needs to get some help then, because this is poor customer service and that this was the 3rd or 4th time I've had trouble simply trying to make an appointment, he asked me, then "why do I keep coming back? Find somewhere else to go." So I did just that. I called the Clarksville Hyundai Service department, a friendly service manager actually picked up the phone (WOW!) and said, "what day and time would you like to come in?" Go figure! I'll be going there from now on. It's just baffling to me how a dealership treats its customers this way when they are trying to "GIVE" them money and business. I even referred a customer to them, who bought an Equus, and this is how I'm treated. But you live and you learn. Never again! More

I had a great experience when I purchased my 2013 Hyundai Sonata. Marcus was great! He worked the numbers for me which made it possible to get the car, his customer service was great! I love my car! Thank Sonata. Marcus was great! He worked the numbers for me which made it possible to get the car, his customer service was great! I love my car! Thanks Marcus Solomon! More

They work with you . I would definitely recommend this dealership to anyone looking for a vehicle !!! William Wingo was the best , and he checked on me after everything was said and done . dealership to anyone looking for a vehicle !!! William Wingo was the best , and he checked on me after everything was said and done . More

Debby's customer service was excellent. She is uniquely qualified and knows the vehicles in the new and used lots. Our experience was pleasant in the financing department thanks to Chris Brown. uniquely qualified and knows the vehicles in the new and used lots. Our experience was pleasant in the financing department thanks to Chris Brown. We will recommend Ourisman Hyundai of Bowie to our friends and family. More

Wow these guys are pathetic. Is it because it's Hyundai or Bowie? Can't tell. First time at a Hyundai dealership and it's clear these guys cater to a different crowd. Brian Smith and Michael Harrin Hyundai or Bowie? Can't tell. First time at a Hyundai dealership and it's clear these guys cater to a different crowd. Brian Smith and Michael Harrington need to get a grasp on what customer service is. Came in for some intermittent electrical issues on my vehicle under warranty and after a very quick look over they came back and said without proof, they couldn't do anything. I said it was intermittent, they said it didn't matter. I said I took video of it with my cell phone last time it happened, they said it didn't matter. I said a previous repair was done on this exact same issue on this car previously under warranty and it's now reoccurring, they said...... it didn't matter. Not sure how much they heard because I was interrupted each time and I just about lost it and left. They did nothing to attempt to resolve the issue, and just tried to push the problem away. Just because you're back logged doesn't give anyone an excuse to be short with your customers. Hyundai is improving their image dramatically, but it's clear they'll never truly compete with the real brands as long as they have these knuckleheads as employees. More

I look forward to my service visits in the future at I look forward to my service visits in the future at Ourisman Hyundai. Put mildly, This Dealership has some very nice people. I'd ventured to th I look forward to my service visits in the future at Ourisman Hyundai. Put mildly, This Dealership has some very nice people. I'd ventured to the Toyota, Ford and Nissan Dealerships prior to visiting this one. And even went back to Ford after my initial Hyundai visit, but ultimately Oursiman Hyundai won me over, and seemingly in the most sincere and common sense of ways. People, and Product Knowledge. I felt my time was of value here. I think I may have even made a friend too. A very rare thing when buying a Car! While I started out with Henrique Teixeira, whom was very cordial and helpful, I was handed off to Lennox Gibbs. While Im unsure as to why this occurred, it matters not at all. Lennox was/is a fantastic salesman and an excellent story teller. He knew where to take the car I'd purchased on a test drive. He really made me put it through some paces.. It was not my original Car of choice on the lot either. While it was a different color, and possibly had some different specs, I ended up ultimately with the Car I wanted. The one I test drove! I never felt forced to buy it. I wanted it! I still do, even though it's now in my driveway! Lennox's knowledge of the vehicle and what it was capable of, was really impressive. Not only the car, but the dealership, the warrantees. He took me through the service department, front and back of the house, showed me how I could save money with this car in the coming years. He entertained my senses. I really felt important here. I have to say, having been to only 3 other dealerships, and was pretty specific about the other brands of cars I was looking at, was shocked at the salespersons limited knowledge about their own cars. Not to mention, I kind of felt I was taking up their time in one case? That particular guy was a Veteran of his dealership of many years? How does that happen in Sales? I'm of course speaking of the Nissan, Ford, and Toyota (I traded in a Toyota) Sales folks, not to mention the amount of new Salespersons I was confronted with during this process. They most all seemed happy to use the reason of "I'm new" to the dealership as their reason for not being so knowledgeable about the cars I'd looked at. How can you sell anything and know so little to nothing about it? I guess they assume the car sells itself. That may be true, but let me say There is a people factor thats always necessary, and Lennox Gibbs is the complete package. While none of the above lack of knowledge occurred at Ourisman Hyundai, and I know I'm coming off as a Cheerleader here, but I rarely sing praises in this life, so take it or leave it yet again... I felt at ease, and not the least bit defensive while spending time with Lennox. I immediately felt like I could go have a Beer with this guy (I don't drink) anywhere. Car buying is not usually referred to as a pleasant experience by few people I know. Lennox took the time to get to know me, and conduct business while it was happening. It was completely transparent. He did not waste any of my time while getting to know me. There's a huge difference here. Efficiency. While he too had recently come to Hyundai of Ourisman, and from a different field of business entirely. Unlike the others whom were Car Salesmen transplanted, it certainly did not take away from how Lennox was able to describe the car, answer my questions, not to mention his sincere enthusiasm for the car. He took the time to learn about all things Hyundai. All of which shown through, during the entire process. My time spent with the finance guys whom were genuinely enjoying their part of the job, as well I got to see excellent on the job training in action, put me in a payment that I initially was not thrilled about. Who ever is,, right? However, because I was so happy with the overall experience, and quality of vehicle I was getting, felt I could work with it. And in the coming days found out after another visit, to Damal McGill at Hyundai? I think is his name. If Im getting it wrong, I sincerely apologize,,, he showed me how I could save more than 600 a year on financing as they used the same Credit Union as I did. It was an oversight on both our parts initially, however only improved my feelings of the location, and much better about the monthly expense of the car. The key here is, I have to believe that Financing has to be the roughest part for most customers, and these guys not only made you feel good about what you are doing, they know when to be humble too. A minor oversight to the Credit Union I used, turned out to be a big Win for me, and might have been the Frosty Icing on all of this! I think for me though, the kicker was the end of that day on Saturday evening March 23rd, when taking my car off the lot for the first time. It left a memory with me that I'll use as a positive training tool going forward in my own line of work. I was unprepared that day. Such is my life at many times... My "trade in" truck still had a ton of junk in it that I needed to get out, and although the dealership had been closed, and Lennox had clearly done his job and could go home as most everyone had at that point, he stuck around and helped me unload my truck, and did so with a smile. We even talked a bit more about my line of work, and he showed sincere interest even though he was truly finished from a Sales standpoint. It did not matter. He saw the process through and arguably beyond the very end. Impressive. I need those people in my business. I made it clear he did not have to help me, but he insisted. I have been in the customer service business for more than 30 years of my life, and it seems with every passing year it's becoming a lost art form. People generally seem to want everything "yesterday" and are willing to forgo face to face with anyone so long as they can have it now. I see it on all sides now, Customers, Operations, and Sales. In fact I don't even expect (Great customer service) it any more, and thats not a good thing at all. One thing that still applies today in my mind... No matter how good you are, if People don't like you, you can do everything right and to the letter, and still fail to keep them as clients. As many cars as Ive owned in my life, I have never been loyal to any one brand. This dealership and it's people from Sales to Finance may have changed that. My sincere apologies for this way too wordy and grammatically terribly written note and ultimately, sincere thanks. Kevin Lee Wilson More