Ourisman Hyundai of Bowie

Marcus Solomon did a wonderful job as my salesperson. I recently bought a 2013 Hyundai Accent. Just to give you a little background: I'm a very practical person and I try to be a good steward of finances a recently bought a 2013 Hyundai Accent. Just to give you a little background: I'm a very practical person and I try to be a good steward of finances and be wise in making financial decisions. I spent about a month and a half doing online research and visiting two dealerships (one being Ourisman), several times. I knew that I wanted a Hyundai because of past experience with the brand, its lengthy warranties, its features, and its affordability. I was specifically looking into an Accent, which would more than likely fit into my budget. Marcus was very patient with me (which is needed because of how I shop). He showed me several car options and did not rush me. He reviewed to me the features and warranties of the car. He was very informative. During the whole process he was very friendly. He did not pressure me about my budget but rather worked with me to make sure I was happy with the price and the car. After my first visit I was not ready to make a purchase because the car color I wanted was not present. Marcus assured me that he would find me the car in a color I'd prefer. And he did! And it still fit all my criteria and the price. He did a wonderful job and that is why I gave him a 5 as his rating. More

Great experience throughout the process. Debby brought Great experience throughout the process. Debby brought out a car that had the features my wife wanted. After looking at other colors etc we ended up Great experience throughout the process. Debby brought out a car that had the features my wife wanted. After looking at other colors etc we ended up buying the original car. Debby made the process go smoothly and relatively quickly (including price negotiatiations) until we were out the door and and my wife was driving away in the new car. She followed up with a phone call and a couple of emails over the next couple of days. She helped me get the Bluetooth set up and running properly a couple of days later. We are happy. More

I visited Ourisman Huyndai of Bowie on Saturday, June 30th with the possiblity of trading in my vehicle and upgrading to something newer. My appointment was initially made with Mr. Mitchell for the prev 30th with the possiblity of trading in my vehicle and upgrading to something newer. My appointment was initially made with Mr. Mitchell for the previous week, however I cancelled. Mr. Mitchell made a follow up call to me the morning of June 30th to follow up and answer any particular questions I had. I rescheduled my appointment and met with him that day. On my arrival to the dealership, I received a warm greeting by Mr. Mitchell and he discussed with me the steps for getting an appraisal and moving forward with a new purchase. Throughout my entire conversation with him he was professional, knowledgeable, proficient and outstanding in his delivery of information. I have always enjoyed visiting this location and was once again extremely pleased with the service I received. More

Brian Smith was incredibly rude to me on the phone just now. Yes, I was upset, but I was upset because their shop completely mishandled my situation and cost me a lot of time and inconvenience. I called--s now. Yes, I was upset, but I was upset because their shop completely mishandled my situation and cost me a lot of time and inconvenience. I called--speaking firmly but without raising my voice--to express my dissatisfaction and to thank him for what he WAS able to do for me. The attitude I got back was out of this world--incredibly rude and accusatory. Not only will I never be back to this place, I recommend that you stay away, unless you like being yelled at for things that are the shop's fault. For what it's worth, back when I bought the car from them back in December, my experience was great. Chris B. was my salesman and he was very friendly and helpful. It's just the shop that's a mess. More

Anya and Lennox were outstanding. The new car deal was seamless and the trade of our old car was acceptable. Lennox was very thorough during his description of the new car's capabilities. seamless and the trade of our old car was acceptable. Lennox was very thorough during his description of the new car's capabilities. More

STAY AWAY FROM THIS DEALERSHIP! They don't mind selling you a car but watch out for extreme poor service afterwards. In all my years of purchasing autos I have never received such poor service from selling you a car but watch out for extreme poor service afterwards. In all my years of purchasing autos I have never received such poor service from any other dealer. Just go to another Hyundai dealer and skip the headaches you will receive with this one. More

The experience of purchasing my Sonata from Bowie was amazing. From the start to finish Lennox was there with me and made sure I was comfortable and knew everything. He provided the best possible servi amazing. From the start to finish Lennox was there with me and made sure I was comfortable and knew everything. He provided the best possible service and definitely put the customer first. So the customer service was top notch as well as my overall experience because the price I purchased my Sonata was perfect and really kept me from going anywhere else. It is close by and it is the best so I look forward to coming there for my service and future purchases as well as recommending you to any and everyone in need of a good value vehicle. More

The dealership did over $4,000 worth of damage to my car and denied doing it. After a long battle with Hyundai Corp they backed me and had another dealership fix my car. and denied doing it. After a long battle with Hyundai Corp they backed me and had another dealership fix my car. More

Experience at Ourisman was excellent when it came to dealing with the Salespeople. Kendric Mitchell was knowledgeable, helpful and I would recommend him to anyone looking for a car. dealing with the Salespeople. Kendric Mitchell was knowledgeable, helpful and I would recommend him to anyone looking for a car. More

I have given this dealership's service department the lowest rating possible because of my experience simply trying to get an appointment for an oil change. Yes, something as simple as an oil change. I lowest rating possible because of my experience simply trying to get an appointment for an oil change. Yes, something as simple as an oil change. I called three times for an appointment, and had to leave messages each time (because no one was available, they were too busy) and have yet to receive a returned phone call. Getting through their receptionist to speak with a live body was like trying to get into Fort Knox! Finally, I asked to speak to the Dealership Manager. First the receptionist said he was with a customer, then not 7 seconds later she said he was not in the dealership. Finally I demanded her to put a manager on the phone, and the service manager answered. I explained to him what I go through with them to simply make an appointment, and he said he had 42 messages on his voice mail to return calls to, and 5 customers holding on the phone, and 5 customers in line. When I explained to him that he needs to get some help then, because this is poor customer service and that this was the 3rd or 4th time I've had trouble simply trying to make an appointment, he asked me, then "why do I keep coming back? Find somewhere else to go." So I did just that. I called the Clarksville Hyundai Service department, a friendly service manager actually picked up the phone (WOW!) and said, "what day and time would you like to come in?" Go figure! I'll be going there from now on. It's just baffling to me how a dealership treats its customers this way when they are trying to "GIVE" them money and business. I even referred a customer to them, who bought an Equus, and this is how I'm treated. But you live and you learn. Never again! More