Ourisman Hyundai of Bowie

I rarely leave reviews whether bad/good but felt I should for this business, to put it frankly make sure you read the fine print and all the fees added on top of the price advertised, the dealership wants to for this business, to put it frankly make sure you read the fine print and all the fees added on top of the price advertised, the dealership wants to charge a $500 "dealership document fee" that at least is understandable as lots of dealers do the same with ranging amounts - but also a $2195 fee for a "Gold Check"(to their credit they were willing to lower this to $995) - it was explained to me as the following: "Covid cleaning, mats for the car, nitrogen air in the tires (this is free at any tire installer) and wheel locks", there were two other things but the sales rep. was fairly new and didn't recall them - so almost a $1000 for a "deep clean" which I would wager likely doesn't happen at all - to put it frank, its a bunch of nonsense for them to justify adding on the fee - I've been in Sales for 20+ years and as a rule of thumb I would urge the general public to avoid businesses that tack on hidden fees - here is a thought, be transparent and add on all the extra fees to the sale price so people are aware of the true cost and everyone can save time and headache. The sales rep. that was assisting me was also fairly rude, talking to me like he's doing me a favor - pass on them and go to a transparent dealer that will show mutual respect. More

Good, quick service and pleasant interactions with this customer. Car was nicely washed, but I would have liked to have it vacuumed out as well and the interior windows washed. I'm in my 80's and I would customer. Car was nicely washed, but I would have liked to have it vacuumed out as well and the interior windows washed. I'm in my 80's and I would have tipped the cleaner well, but didn't get the option to speak with that person. I do realize that they were fairly busy. More

I have posted to Google Reviews in the past about experience with the Service Dept. After one not so 5 star appt I was contacted by the Service Manager to discuss the issue and all was resolved. On experience with the Service Dept. After one not so 5 star appt I was contacted by the Service Manager to discuss the issue and all was resolved. On this last visit nothing but a positive experience. The service manager texted me offering to answer questions and kept me up to date during the visit. I was also informed ( by the same on the ball service manager) that my car was subject to a recall and they would contact me when the parts were in to schedule drop off. Can't ask for any better...zero hassle experience. More

My wife and I decide to by a new car for the first time and not only did we pick the best dealership but the best salesman to ever do it. Marvin Porter is the man He was very knowledgeable. Look out for my and not only did we pick the best dealership but the best salesman to ever do it. Marvin Porter is the man He was very knowledgeable. Look out for my son as well. Got us exactly what we wanted. Wasn't pushy. And didn't at all make us feel like just another sale. If he treats every customer like he treated us he deserves every dollar he makes and more. More

Purchased a 2021 Genesis GV80 from Marvin Porter who was patient and vested in ensuring our families needs were met. Great deals and better service is all I can say when dealing with Marvin and Andrade. patient and vested in ensuring our families needs were met. Great deals and better service is all I can say when dealing with Marvin and Andrade. More

Purchased a pre-owned 2016 Hyundai Tucson, March 18th cash . Was told I would recieve title in 1 to 2 weeks. It's been 2 months , still no title. Called dealership several times no one can seem to help cash . Was told I would recieve title in 1 to 2 weeks. It's been 2 months , still no title. Called dealership several times no one can seem to help . They charged an extra $300 for detailing that was never done . Lots of hidden fees at More

Ourisman Hyundai Bowie is an excellent choice to have your family vehicle serviced: professional, quick, flexible and more. Thank you for providing us with 5 star service as usual your family vehicle serviced: professional, quick, flexible and more. Thank you for providing us with 5 star service as usual More

My wife and I had spotted on a vehicle on the internet that we were very interested in so we make an appointment. My wife could not attend the next morning but I was greeting by a very courteous staff an that we were very interested in so we make an appointment. My wife could not attend the next morning but I was greeting by a very courteous staff and introduced the Mr. Greg Pearce, the salesman who was chosen to work with me. Within the first few minutes, I knew this was going to be a good day. He set up the test drive and upon my return, we set down to work out a deal. After a bit of negotiating between myself and the General Manager, Mark Cooper, we came to an agreement. My wife was going to come down later that evening to finish up the paperwork so Greg sent the car to be readied and detailed. Upon our return that evening, Greg was there to greet us and complete the paperwork prior to sending us over the financing where we met Mr. James Harvey. It happened to be his first week but it went pretty smoothly. We thanked James, Greg and Mark on the way out and became part of the Ourisman Family. We look forward to a great relationship. My wife loves her new car!! More

Classic bait and switch by Pete Hemnani. Drive 40 minutes to the dealership to be told the car was not there. Offered to show me a different one, but didn’t ask what I was looking for in terms of features, j to the dealership to be told the car was not there. Offered to show me a different one, but didn’t ask what I was looking for in terms of features, just handed me the keys to one and told me to go find it. Sat in the car for 20 minutes, Pete never come out. Lack of interest, class and clearly ability. Would not buy a car from him and if the dealership are willing to keep someone like that on their sales team, doubt I’d buy a car there either. More

We have purchased 15 cars from Ourisman and our Salesman, Jack Johnson, aside from the great cars, is the reason why! Jack takes care of business the old fashioned way by working hard to make certain that Jack Johnson, aside from the great cars, is the reason why! Jack takes care of business the old fashioned way by working hard to make certain that we get the best deal possible. We trust Jack and he never fails us. He has even hand washed our cars if he happened to see us waiting for a car wash during a busy work day. He's the "best "!!! More