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Ourisman Hyundai of Bowie
Bowie, MD
837 Reviews
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Value, Selection and Price
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Convenient Location
To visit our dealership, check our Map and Location and Department Hours – we would like to meet you in person and help you with your car ownership needs. Our dealesrship is conveniently located and worth the drive.
Service, Parts, Accessories
When it's time for regularly scheduled Service, Maintenance or Repairs, we hope you'll consider our modern and friendly Service Department. If you need Parts or Accessories for your vehicle we're glad to help and have departments standing by and ready to serve you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
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Showing 837 reviews
August 18, 2016
Unprofessional, disrepecful. rude customer service. I own a 2014 Equus; therefore I am entitled to concierge/valet service. The loaner is to be an Equus or a Genesis. I made a service appointment on 7 I own a 2014 Equus; therefore I am entitled to concierge/valet service. The loaner is to be an Equus or a Genesis. I made a service appointment on 7/26/16 for an appointment on 8/3/16 at 10:00 am. I received an e-mailed from Advisor, Juan Easley stating by appointment is on 8/3/16 at 8:30 am. I called Juan Easley to let him know that I have an Equus and would he be picking-up the car at 8:30 am. He said if it did not, he would call. I did not receive a call from Juan Easley. Several calls were made to Service Department to no avail. Finally, I reached Ann, who stated the car was being cleaned and gas up. The driver appeared at my home at 10:00 am with a white Sonata (older), which I did not accept. Juan Easley should have honored the replacement of vehicle for vehicle or called and asked if I would accept the Sonata. I made the appointment five (5) working days prior to the scheduled appointment. No one from Ourisman Hyundai of Bowie as ever called me. I called and spoke to the Service Manager, Rick Martars, who stated that someone dropped the ball and that he was new. He further stated that he would have a Genesis available Thursday around 9:00 am or 10:00 am. No call from Rick Martars. Rick Martars was aware of my travel out of town. Also calls made to Service Department were not answered. When they were answered, you would be placed on hold and then hung up on/disconnected. SHOULD I BE DISRESPECTED OR ILL-TREATED BECAUSE SOMEONE "DROPPED THE BALL"? . More
by jones270
Employees Worked With
Rick, Manager
August 18, 2016
They work hard for you. We worked with Brian Parker. He was amazing. The used car we were originally interested in was not the car for us. Brian wanted to know exactly wha We worked with Brian Parker. He was amazing. The used car we were originally interested in was not the car for us. Brian wanted to know exactly what we were looking for and he did everything in his power to find it for us. By the time it was all said and done, we drove away in a brand new car for the same payment and term that we were going to pay for the used car. He was not your typical pushy salesperson. He was very pleasant. He was concerned more about finding us the right car then just making a sale. I highly recommend him and this dealership! More
by wkoussis
Verified CustomerEmployees Worked With
Brian Parker
August 14, 2016
self review? I enjoyed the purchase process because of my Sales Person, Marcus. I did try other Dealers, but the Sales people treated me as if, I wasn't there to s I enjoyed the purchase process because of my Sales Person, Marcus. I did try other Dealers, but the Sales people treated me as if, I wasn't there to seriously look at a purchase. More
by vposse2
Employees Worked With
Marcus Solomon
August 11, 2016
Great deal Sonata 2016 Limited I got a great deal at Ourisman Hyundai of Bowie. Instead of leasing, I decided to buy a Sonata because the dealer made me a great deal. Very satisfied I got a great deal at Ourisman Hyundai of Bowie. Instead of leasing, I decided to buy a Sonata because the dealer made me a great deal. Very satisfied with the professionalism and customer serviced received from Jerry Franklin, which was my salesperson. Jerry spent time to show all the car features, test drive it and also offered me solutions to my needs. While waiting there, I also received tremendous customer service from Marvin Porter, another salesperson. I would definitely recommend them for any new car deal. Mark Cooper was very honest and straight forward when he explained to me the price of the car and during the negotiation. Definitively will buy again from this dealer. Great teamwork environment. More
by supergoku
Employees Worked With
Mark Cooper, Jerry Franklin, Marvin Porter
August 11, 2016
Exceeded my Expectations!!! They were very professional and courteous. I felt truly valued. I did not know what to expect once I walked in but they made me feel comfortable and w They were very professional and courteous. I felt truly valued. I did not know what to expect once I walked in but they made me feel comfortable and wanted to make me happy. My rating for this survey is only for the sales side. More
by divame62
Employees Worked With
The service manager, Marcus Solomon, Robert Ourisman, Stephanie Warrington
August 10, 2016
review I was very pleased with the service that I got in purchasing my vehicle. My husband has recently passed away and loved to shop for a new vehicle. So I was very pleased with the service that I got in purchasing my vehicle. My husband has recently passed away and loved to shop for a new vehicle. So this was a new experience for me and they were very helpful to me and explained things to me. More
by ricdi8
Employees Worked With
Stephanie Warrington
August 05, 2016
Garvin's review Excellent in every aspect of buying experience. Salesperson, manager and finance person were professional knowledgeable and expedient in performing Excellent in every aspect of buying experience. Salesperson, manager and finance person were professional knowledgeable and expedient in performing their responsibilities. Pleasant experience all around. (I suggest not requiring this section be 25 words minimum. (Kind of irritating.) More
by g_dickerson
Employees Worked With
Renee Cameron
August 05, 2016
Buying a car Jack Johnson was very helpful, and a excellent employee. If I was still managing people I would offer him a position. The person in finance( I forg Jack Johnson was very helpful, and a excellent employee. If I was still managing people I would offer him a position. The person in finance( I forget his name) was also very good and did a excellent job. More
by northpark117
Employees Worked With
August 03, 2016
Professional staff. Brian Parker was very competent and great to work with in getting the Elantra for us. We expected to spend a little time at the dealership getting ev Brian Parker was very competent and great to work with in getting the Elantra for us. We expected to spend a little time at the dealership getting everything in order, and all of our questions and the paperwork were handled quickly. We met with Carl Goode to take care of the financial paperwork, and that process went quickly too. Carl was very nice. I think your dealership is very lucky to have both of these gentlemen working for you. More
by ychairman
Employees Worked With
Carl Goode, Brian Parker
August 02, 2016
They Made it happen My wife and I were in need of a 2nd vehicle bad. Jerry Franklin's "let's get it done" approach made our experience less like buying a car and more lik My wife and I were in need of a 2nd vehicle bad. Jerry Franklin's "let's get it done" approach made our experience less like buying a car and more like hanging out with a friend. He made sure we got good money for our trade and really went the extra mile to get the right deal done. We got everything we asked for! He has customers for life! More
by Spaid_the_elite
Employees Worked With
Carl and Carlos in Finance, Brandon Turner, Jerry Franklin
