Ourisman Hyundai of Bowie

Although I did not (as of yet) buy the car (Genesis G70) as I am still researching and looking at my options, I would still like to add that my customer service experience was excellent. Jordan came right as I am still researching and looking at my options, I would still like to add that my customer service experience was excellent. Jordan came right up and didn't hesitate to help with any and all of my questions. The final deal that was offered was very reasonable but I am still doing some research before making the final purchase. All and all, great experience! More

Shavon Hill was awesome and professional as always. She kept me updated and informed throughout the day. Everything was smooth and she explained the issues with my vehicle. kept me updated and informed throughout the day. Everything was smooth and she explained the issues with my vehicle. More

Everytime I get my car serviced it's always a pleasure. They are so busy but will give great customer service. I never had an issue They are so busy but will give great customer service. I never had an issue More

BUYER BEWARE!!! I came in via the buying service provided by GEICO TRUECAR. The sales manager simply ignored the buying service price and started with the circus act of trying to negotiate an alrea provided by GEICO TRUECAR. The sales manager simply ignored the buying service price and started with the circus act of trying to negotiate an already pre-negotiated deal. Ourisman Hyundai of Bowie does not treat a well qualified buyer with respect. Clearly, they are only really interested in exploiting less sophisticated buyers. More

If you're looking at lack of communication, inaccuracy, unprofessional experience, argumentative behavior, greeted by "make that deal boy", oh and age discrimination. Go here. unprofessional experience, argumentative behavior, greeted by "make that deal boy", oh and age discrimination. Go here. More

My service person Kenji was very accommodating and very good customer service. He went above and beyond to ensure I received good service. Ask for Kenji. good customer service. He went above and beyond to ensure I received good service. Ask for Kenji. More

I reached out multiple times over the course of a week and never received a response from Don Little. I escalated it to their concierge team/sales team management and still didn't hear back from them. Ter and never received a response from Don Little. I escalated it to their concierge team/sales team management and still didn't hear back from them. Terrible dealership. More

I rarely leave reviews whether bad/good but felt I should for this business, to put it frankly make sure you read the fine print and all the fees added on top of the price advertised, the dealership wants to for this business, to put it frankly make sure you read the fine print and all the fees added on top of the price advertised, the dealership wants to charge a $500 "dealership document fee" that at least is understandable as lots of dealers do the same with ranging amounts - but also a $2195 fee for a "Gold Check"(to their credit they were willing to lower this to $995) - it was explained to me as the following: "Covid cleaning, mats for the car, nitrogen air in the tires (this is free at any tire installer) and wheel locks", there were two other things but the sales rep. was fairly new and didn't recall them - so almost a $1000 for a "deep clean" which I would wager likely doesn't happen at all - to put it frank, its a bunch of nonsense for them to justify adding on the fee - I've been in Sales for 20+ years and as a rule of thumb I would urge the general public to avoid businesses that tack on hidden fees - here is a thought, be transparent and add on all the extra fees to the sale price so people are aware of the true cost and everyone can save time and headache. The sales rep. that was assisting me was also fairly rude, talking to me like he's doing me a favor - pass on them and go to a transparent dealer that will show mutual respect. More

Good, quick service and pleasant interactions with this customer. Car was nicely washed, but I would have liked to have it vacuumed out as well and the interior windows washed. I'm in my 80's and I would customer. Car was nicely washed, but I would have liked to have it vacuumed out as well and the interior windows washed. I'm in my 80's and I would have tipped the cleaner well, but didn't get the option to speak with that person. I do realize that they were fairly busy. More

I have posted to Google Reviews in the past about experience with the Service Dept. After one not so 5 star appt I was contacted by the Service Manager to discuss the issue and all was resolved. On experience with the Service Dept. After one not so 5 star appt I was contacted by the Service Manager to discuss the issue and all was resolved. On this last visit nothing but a positive experience. The service manager texted me offering to answer questions and kept me up to date during the visit. I was also informed ( by the same on the ball service manager) that my car was subject to a recall and they would contact me when the parts were in to schedule drop off. Can't ask for any better...zero hassle experience. More