Ourisman Hyundai of Bowie

Even though it was very busy when I dropped my car off Shavon kept me updated the entire time. Had to order the part which meant coming back. I was pretty sure that would be the case. She told me it would Shavon kept me updated the entire time. Had to order the part which meant coming back. I was pretty sure that would be the case. She told me it would take awhile, and better to leave the car. I did. While dropping it off I found a tear in the rubber gasket around the door. Without hesitation she said, “We’ll take care of it.” When I came to pick it up they were super busy. My car is brought up and Shavon is driving. She didn’t want me to wait any longer. She is awesome. More

Ron called a Lyft for me to and from, they did a good job. People are professional and friendly. job. People are professional and friendly. More

My family friend went to buy a car & they charge him extra $5000 for no reason 😭disappointing man extra $5000 for no reason 😭disappointing man More

Had made an appointment for regular scheduled oil change. In the meantime I got a flat and they took care of both as quick as they could before they closed for the day. Great service. In the meantime I got a flat and they took care of both as quick as they could before they closed for the day. Great service. More

The actual service and service technician was excellent. However, prior to that was a mess. I set an appointment to wait for an update SW to be performed. Waited 30 mins to be checked in to be told it wo However, prior to that was a mess. I set an appointment to wait for an update SW to be performed. Waited 30 mins to be checked in to be told it would take at least 2 1/2 hrs. I couldn’t wait. Reschedule for over 2 weeks out via phone call to a day a loaner car was available. Called dealership day before appointment to be told I was down to drop the car off and there were no loaners. Was told someone would call me back that day. Late that day I called back and a different rep transferred me to a service technician that said the SW update should be completed in an hour. It actually took about an hour and a half, totally acceptable. The day of service my service technician was awesome More

Short staffed otherwise the reps were friendly and helpful waiting room comfortable Best to drop off car instead of waiting helpful waiting room comfortable Best to drop off car instead of waiting More

I had a terrible experience today with the service department. I took my car in for a 3:00 pm appointment to do an oil change and waited for over two hours with no status update from the service advis department. I took my car in for a 3:00 pm appointment to do an oil change and waited for over two hours with no status update from the service advisor. At 5:15 pm I went to the service desk and was told by another advisor that they haven’t started working on my car yet. This is totally unacceptable, why give a person a 3 pm appointment and over two hours in nobody touched the car. This is a total disrespect and disregard for the customer’s time and definitely not the way to do business, I will never return to this dealership and I’ll tell my friends and relatives about my bad experience. More

What has happened to the service department? My last review was 5 stars and today I arrive for my appointment and am told an oil change will take 3 hours after waiting quite a while to speak with the se review was 5 stars and today I arrive for my appointment and am told an oil change will take 3 hours after waiting quite a while to speak with the service writer who looks at me like I should know Monday is your busiest day. If you are backed up, the least you could do is contact people who have said they will wait for service and let them know the situation. A complete waste of time and gas. So disappointed. Why even have appointments? More

Very professional. Moreover, I received ten percent off of parts versus the fifteen percent offered or promised for services via email. of parts versus the fifteen percent offered or promised for services via email. More

Ron, Service Agent, proved to be most efficient and customer friendly. Ron communicated via text and email ensuring that all information was disseminated in a timely manner. He also confirmed receipt o customer friendly. Ron communicated via text and email ensuring that all information was disseminated in a timely manner. He also confirmed receipt of Technician's report/recommendations. Thanks, Ron! More