Ourisman Hyundai of Bowie

The worse place possible. I couldn’t have chosen a worse dealer to buy my car. When I was there to buy my car they were all over my wife and I for us do business with them. Th I couldn’t have chosen a worse dealer to buy my car. When I was there to buy my car they were all over my wife and I for us do business with them. They offered me coffee, they even asked if we would like them to pick up some sandwiches. So they were with us until 1:00am yes 1:00am in the morning just so they wouldn’t lose us. I have my car for less then a year and the paint on top of the hood is coming off. I have tried for multiple times to talk with a manager from service his name is Peter. No success he never returns my calls they always say he is busy. So if you can keep your business way these dealership More

I have had a miserable experience every time I have to come to this dealership. The first time, the sales person forgot to do some required check on my new car he sold me. It was his fault for not complet come to this dealership. The first time, the sales person forgot to do some required check on my new car he sold me. It was his fault for not completing his paperwork, and asked me to do him the favor of bringing it in the next day so he could do it. He knew I was coming, he was suppose to meet me there and get me on my way. He said it would only take about 15 minutes. I ended up waited for TWO AND A HALF HOURS in the Service department because they forgot about me. The next time I came to the dealership was for my first oil change. I had an 8:30 a.m. appointment. They clearly have no concept or appreciation of what an appoint is, because they said to me “there are a lot of cars ahead of you, so it’s going to be about a 2 hour wait.” Three hours later I was on my way. They don’t even apologize to you for wasting so much of your time. The next time I needed them, I had a nail in my tire and needed a repair. Again, the excuse was an “extensive backlog”. They actually suggested to me that I drop the car off for 3-5 days while they took care of their backlog!!! To have a tire repair done! I am seriously searching for another option as far as the rest of my car’s maintenance will go. I hate this dealership. They are unwelcoming, they treat you like you’re cattle and an inconvenience to them. It is, by far, the WORST dealership I have ever been to in my adult life. More

Once you buy your brand new car here they do not care about you even if it’s 2 weeks later. Bought a 45,000 car 2 weeks later in the shop no one calls or let’s me know what’s going. Happens car is 2 mont about you even if it’s 2 weeks later. Bought a 45,000 car 2 weeks later in the shop no one calls or let’s me know what’s going. Happens car is 2 months old and has been in the shop 3 times no service and pretty much they tell you to go xxxx off I think corporate is my next step since they can’t get it together. More

I bought the car outright, with no financing. Yet when I received the title from MVA, it listed my credit union as a lien holder. The dealership evidently has no idea how to rectify this. It's Yet when I received the title from MVA, it listed my credit union as a lien holder. The dealership evidently has no idea how to rectify this. It's as if they've never sold a car for cash before. More

They make you more than one hour to see the car. Mostly salesman named as Trey Walker is worstest salesman. He didn’t give his business card. He didn’t apologize for waiting. He had bad attitude Mostly salesman named as Trey Walker is worstest salesman. He didn’t give his business card. He didn’t apologize for waiting. He had bad attitude toward client when he talks. He is not fit for sales. They lied about the car that they don’t have to make you to buy another car in their dealer. They don’t knew how to sales. Wortest and liar dealer. More

If you miss the good old days of Florida TimeShare salesmanship, come here! My son was promised and made a deposit on a 2022 Hyundai Elantra MSRP $21,920. We made the 1k deposit ONE DAY before the salesmanship, come here! My son was promised and made a deposit on a 2022 Hyundai Elantra MSRP $21,920. We made the 1k deposit ONE DAY before the dealership added the famously fake $2,000 “Market Adjustment” cost they are now advertising. We called to confirm that our car was not subject to this adjustment as the deposit was made before this was posted on the website. We were assured that we would not pay this extra 2k. We were also pitched - and we declined - numerous upgrades they wanted to sell. Another poster mentioned an “angry Asian dude.” I can only confirm this, because we were placed at a table in the middle of the room - Interrogation-style, while a young angry Asian guy stormed up to us without introducing himself or offering a business card, and basically stopped short of pounding on the table to announce that they has already added the upgrades that we had “approved on the phone.” When we stated that we had approved nothing, he asked us for proof. He actually wanted an audio recording to prove that we did not fall for the sales pitch!!?? We were angrily informed that we were subject to the upgrades they had already completed AND the $2000 “Market Adjustment.” The 22,920 car quickly became a 27,950 car. We stood to leave and then he went to the “Sales Manager.” You’re gonna love this guy. He stares at a computer acting as though he is terribly busy while You - the customer - sit at Interrogation Desk for 3 hours. His minions check occasionally to make sure that you are still somewhat interested. Their intent, of course, is to wear you out. They flatly denied the Recent College graduate discount they advertised on their website for no reason, even though we brought proof. This went on for about three hours until we finally had had enough. At the point of total disgust, we were told to finally follow the Sales Rep to speak directly with the sleazy Sales Manager. This is the guy that was playing video games for 3 hours while we sat at the Interrogation Table. We followed the Sales Rep down a hall only to have Mr. Big duck into the Men’s bathroom and then flee out the front as his subordinate tried to explain that we may not actually receive the $1000 deposit back as promised. Please record all conversations, please bring video cameras, microphones, lawyers and snacks. This will take a while. Better yet, bring the local Investigative Reporter with you when you decide to lease a car from this dealership. More

So first the sales rep was over all good I would say and truly did help to get me in the car I wanted. But after I got the car, which I looked at while it was night. I noticed the next day there was a mark truly did help to get me in the car I wanted. But after I got the car, which I looked at while it was night. I noticed the next day there was a mark on the inside of the door frame. My boyfriend went to school for painting cars so I had him look at it to See if maybe it just had to be buffed out. So I took pictures and I sent it to the sales rep that I was working with and he was like OK well bring it in like I want to try to get them to buff it out and like detail it. OK fine cool whatever like I knew it wasn’t gonna work because it’s down to the bare metal but whatever if they wanted to try it. So I go to bowie The no try to detail it out obviously doesn’t come out well they’re like OK well you know get it fixed for you you know free of charge they give me a paper and everything I say if they’re going to fix it. Well in the paper it says 30 days. So I called two weeks before the 30 days is up and I’m just like hey like I still haven’t heard from y’all you know we keep going back-and-forth you know what’s up with the date for me to come in in order to get this fixed. And I was like yeah you know like the 30 days are about to come up and the sales rep tells me oh you know we are still going to fix it either way that paper was just basically for us stating that we are going to fix it. I bought my car March 5th, 2022. And here it is April 19, 2022 and still not fixed and still don’t even have a date and still have not even heard from them after trying to reach someone for several weeks.🥴 More

I have been calling for two weeks and no one has returned my call in two weeks. I had my vehicle towed to this location, I spoke to someone the first day that it arrived and haven’t not been able to speak wi my call in two weeks. I had my vehicle towed to this location, I spoke to someone the first day that it arrived and haven’t not been able to speak with someone since. More

Simply not right. Received a quote for $42,230 and made an appointment to purchase the car after talking to Sales Manager Justin Graham in the morning that day. Asked Received a quote for $42,230 and made an appointment to purchase the car after talking to Sales Manager Justin Graham in the morning that day. Asked 6 times for the OTD (Out the Door) price. Never received. Something didn't seem right. Finally got a hold of GSM Oliver Wong and yup you guessed it, switch and bait; new price is now $47,847. WTH? Why even lie? Waste of our collective time. Seriously people just tell me the truth. Christ Sakes. Don't really care about the sales price. I care about principle and honesty. More