Ourisman Hyundai of Bowie
Bowie, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
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Purchase of my first vehicle The associates at Hyundai of Bowie welcomed me and my relatives with professionalism. It was my first car buying experience. The staff was not pushy The associates at Hyundai of Bowie welcomed me and my relatives with professionalism. It was my first car buying experience. The staff was not pushy, and the service was just not what I would have thought I would encounter from negative reviews about dealers. Especially Stephanie, she made us feel at ease. The car that I originally came to look at had too many miles. But I was shown another one with a lot less miles, and fully loaded. Was sold to me at the same price as the one with more miles and fully loaded. I am really very happy with my Hyundai Sonata certified preowned, and will give this dealership more of my business in the future. Way to go Hyundai of Bowie, you get my vote!!!! Thanks again Stephanie and staff! More
Unscheduled Service Visit I showed up at the dealer @ 7:30am for an oil change. The customer service representative informed me that the wait time would be over 2 hours. She re I showed up at the dealer @ 7:30am for an oil change. The customer service representative informed me that the wait time would be over 2 hours. She recommended for faster service to go online and make an appointment. I did, come back st 3:30pm and was out in an hour. I appreciated that Hyundai recognized the value of my time. I love my Hyundai Team!!! More
The service writer said one hour and it was one hour. Arrived at dealer one and half hours early. They took me in right away.. The service writer said my recall would take a hour. It was exactly one ho Arrived at dealer one and half hours early. They took me in right away.. The service writer said my recall would take a hour. It was exactly one hour before my car was ready along with a car wash!!! More
Unmatched customer service All the years of purchasing vehicles and using service departments, I have yet to encounter a better car dealership than Ourisman Hyundai of Bowie. F All the years of purchasing vehicles and using service departments, I have yet to encounter a better car dealership than Ourisman Hyundai of Bowie. From salesmen or women to management, service dept, admin dept, to maintenance dept all have been superb encounters. I can’t stress enough about the great service I received. Great Job team and keep up the good work. More
Usually I receive excellent service from Hyundai Bowie I was very disappointed with the service. Not sure they can be trusted anymore. I didn't even get a complimentary wash like everyone else who was serv I was very disappointed with the service. Not sure they can be trusted anymore. I didn't even get a complimentary wash like everyone else who was serviced on the same day I was serviced. So I was rear ended back in December. I had my vehicle fixed and then took my vehicle to Hyundai of Bowie for and oil change. During this servicing I was told I needed an alignment. I didn't think much of it at the time. My vehicles BDS system was acting up as a result of the accident and I took it back to the collision center (hyundai affiliated) where they needed to take it apart recently. They fixed my vehicle and everything was great. I took my vechile back to Hyundai of Bowie for an oil change on March 28th. I also threw in the alignment thinking I still needed one based on their recommendation. Hyundai of Bowie stated they aligned the front of my vehicle and couldn't do the back because I needed a subframe. They wanted $1600. So I called the collision center back thinking the alignment issue was apart of the accident damage and they might have missed it the first two times they had by vehicle. This was also recommended by Hyundai of Bowie. How about the collision center had proof that my car was not out of alignment when they gave me back my vehicle recently. I haven't had it back long and I haven't hit anything so now I'm stuck wondering why my vehicle is out of alignment. I'm wondering if they servicer did something to my vehicle. I've NEVER had issues with this dealership, but they have lost my trust and I will NOT be returning. The old advisors were much more pleasant and friendly. The cashiers dont have a friendly demeanor. Now I am left to wonder what state my vehicle is in and a possible $1600 bill. I'm also wondering if my oil was changed, if the cabin filter was changed or if they even aligned the front of my vehicle. My trust is completely GONE. I dont recommend these new folks. More
Service at Hyundai in Bowie The service I receive at Hyundai in Bowie is always excellent! The staff there are always friendly and it’s a such a great experience every time! The service I receive at Hyundai in Bowie is always excellent! The staff there are always friendly and it’s a such a great experience every time! More
Service Department Service gets worse & worse each time I go, Lots of employee turnover. Probably made my last appointment there. In addition, the dealership was out Service gets worse & worse each time I go, Lots of employee turnover. Probably made my last appointment there. In addition, the dealership was out of coffee cups for those waiting. I'm not a coffee drinker but an employee could have gone to the CVS two minutes down the road & purchased them. Told by another customer they were out the last time she was there also. More
Awesome first time purchase Marvin Porter was super friendly and did his best to give me a great deal on an amazing car for the budget I came in with. He was very attentive and m Marvin Porter was super friendly and did his best to give me a great deal on an amazing car for the budget I came in with. He was very attentive and made what I thought was going to be an intimidating process quick and painless. More
Easy and fast! I had been promised a vehicle at another Hyundai and then they sold it and tried to up-sell me, so I turned to Stephanie at Bowie Hyundai. She had the I had been promised a vehicle at another Hyundai and then they sold it and tried to up-sell me, so I turned to Stephanie at Bowie Hyundai. She had the exact car I wanted and was willing to match the price that the other dealer offered. I was in and out in under 2 hours. Stephanie had the new Tucson ready to go! I couldn't be happier with the service, price and ease of the entire situation. Thank you Stephanie! More
okay On the internet I saw the price for $29,995 but purchase the vehicle for $32,500(before tax and warranty). But the overall price of the vehicle was ov On the internet I saw the price for $29,995 but purchase the vehicle for $32,500(before tax and warranty). But the overall price of the vehicle was over $38,000. A big difference. Don't still understand why the price was different on the internet than at the dealership. More