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Ourisman Hyundai of Bowie

Bowie, MD

3.5
837 Reviews
What really sets a car dealership apart these days? Value, Selection and Price You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality Used Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time! Convenient Location To visit our dealership, check our Map and Location and Department Hours – we would like to meet you in person and help you with your car ownership needs. Our dealesrship is conveniently located and worth the drive. Service, Parts, Accessories When it's time for regularly scheduled Service, Maintenance or Repairs, we hope you'll consider our modern and friendly Service Department. If you need Parts or Accessories for your vehicle we're glad to help and have departments standing by and ready to serve you.
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2404 Crain Hwy A

Bowie, MD

20716

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Showing 837 reviews

June 01, 2018

Dishonest dealership Please don’t ever come to this dealership. Please understand what you are signing and paying, and never get help from Marcus. He is rude and intellec More

by Paragonico
Recommend Dealer
No
Employees Worked With
Marcus Solomon, Stephanie Warrington
Jun 22, 2018 -

Ourisman Hyundai of Bowie responded

Thank you for taking my call to discuss the issues mentioned in your review. I hope that I was able to address the questions and concerns you had regarding your wife’s recent purchase experience. I apologize that your first call in reference to this was anything other than professional and courteous. I don’t want to have any customer or their family members feeling as though we dealt with them in an unfair manner. To review our conversation, we sold the vehicle to your wife for the quoted price and did not attempt to raise that figure. There were some valuable optional warranties and coverage’s that she did purchase while in the Manager’s Office. As we discussed, these are optional and can be cancelled if you do not find value in them. I hope that you have had a chance to review the information we discussed and have found it to be acceptable. I know sometimes the paperwork is confusing, especially when you are not able to be present when it is explained at the time it is presented for signature. We value our customer’s thoughts and opinions and I am available via email or phone to address any additional concerns that may arise. Thank You Mark Cooper General Sales Manager Ourisman Hyundai of Bowei 301-390-0880

May 25, 2018

Best dealership experience I've ever had These guys were great. I did not know that working with a dealer could be so hassle-free. We visited a few nearby dealers for test drives but were not More

by username123456789
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Warrington, Mark Cooper
May 23, 2018

As usual, great service and quick turnaround Service was quick and easy. I always get treated well, sent away happy, and expect that the work was done correctly the first time. They never fail More

by JimS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Oxman
May 22, 2018

Horrible service all around Bought a Red 2018 genesis G80 from this so called dealership and waited exactly 3 months and 3 days for plates. Way too long and I wasn’t provided a g More

by Unhappy buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chu Park, Marvin Porter, Levi Haslup
May 24, 2018 -

Ourisman Hyundai of Bowie responded

We're sorry that we were unable to meet your expectations in regards to your tag work. Getting tags from New York state can take a little more time to receive than in-state tags. We are at the mercy of our tag agency and have to wait until they are issued. We'd be happy to offer you a complementary oil change as a gesture of good faith to compensate you for your inconvenience.

May 16, 2018

Fantastic service Great team, the advisors work hard to resolve all of your concerns. Highly recommended! Best Hyundai & Genesis service department around. The shop for More

by J. W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dino Muller, Ellen Tardiff, Diego Garcia, Philip Oxman, Shavon Hill, Levi Haslup
May 10, 2018

Service Department ROCKS!! Second time I took my car in for service and I am extremely happy with the customer service. I love that they send me e-mails when there is a recall o More

by MDAngel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Oxman
May 04, 2018

Customer Service Great customer service all employees treated me with respect and serviced my car quickly. I used the shuttle service for the first time and was pleasa More

by Sadie Webster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service lane, 2 shuttle drivers and the cashiers
April 26, 2018

The Best I was a walk in my car was seen immediately!! Dino Muller was very professional and courteous!! I appreciate the mechanic he did good job and I love c More

by Mystery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dino muller
April 24, 2018

First car buying experience This was my first time buying a new car and the team made it super easy and stress free! I'd recommend them to anyone! More

by mham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Warrington
April 20, 2018

Terrible Paint is peeling off car. Still covered under my warranty. They said somebody would get back to me it's been two weeks I've not heard anything from th More

by Ryan Joseph Morse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe white
Apr 26, 2018 -

Ourisman Hyundai of Bowie responded

Dear Mr. Morse, We’re sorry this issue has not been resolved as of yet but we are confused by some of your comments. When you spoke to one of our service advisors last Friday and again this past Monday with a second advisor, both times you were advised that photos of your vehicle had already been forwarded to the District Manager for Hyundai Motor America (HMA) for review. In addition, you were advised that the District Manager has requested that we arrange for your vehicle to be at our facility for his inspection during his next visit. Furthermore, you were told on both occasions we do not have his next scheduled visit date set. His itinerary is only published one week in advance and his visits are 4-6 weeks apart. Our Service Director has your contact information on his desk top and will arrange the inspection appointment when we are notified of his next scheduled visit. Please advise if you wish for us to cancel this arrangement and you may pursue this through your selling dealer instead.

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