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Ourisman Ford of Manassas

Manassas, VA

Overview
Employees
Reviews
Vehicles
4.3
347 Reviews
Proudly serving Manassas, Centreville, Fairfax, Chantilly, Woodbridge, and surrounding areas in Virginia, customers have trusted the Ourisman name for all their automotive sales and service needs. Here at Ourisman Ford of Manassas, we have put all that experience into the newest, easiest way to buy a brand-new Ford or quality pre-owned car, van, or sport utility vehicle online. We have a huge selection to choose from and an all-new, easy-to-navigate website, featuring up-to-date specials and incentives. We are the #1 Ford Dealer in the Region, #1 Ford Dealer in Virginia, and #1 Commercial Truck Center in the Nation! Try our Ourisman Express purchase for the fastest and easiest way to purchase a new or preowned vehicle!
Contact Dealership

8820 Centreville Rd

Manassas, VA

20110

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Showing 347 reviews

January 17, 2024

They provided good service. They took care of my concerns. It was a positive environment. More

by tantran22000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beaver Ho
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Jan 18, 2024 -

Ourisman Ford of Manassas responded

Thank you for visiting Ourisman Ford of Manassas! We're happy to hear our team provided you with an excellent experience and we hope to see you again in the future. Take care!

January 12, 2024

Excellent customer service and follow up. Will return when necessary. Thank you for the follow up More

by sstookey83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Jan 12, 2024 -

Ourisman Ford of Manassas responded

Thank you for the five-star review and kind words about our service team at Ourisman Ford of Manassas! We'll see you next time!

January 10, 2024

*BUYERS BEWARE* Made a deal on a price then went to sign papers and they raised the truck over $2000. Then they redid the paper work and they figured taxes out wrong again... MAKE SURE YOU CHECK THE PAPER More

by james_dawn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Gonzalez
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Jan 11, 2024 -

Ourisman Ford of Manassas responded

James, We're sorry to hear about your experience. We strive for transparency and accuracy in all our transactions, so it's concerning to see we've missed the mark here. If you're open to discussing this further, please reach out directly as we'd like a chance to make things right if possible. Thank you, Chris Legg - Marketing Manager - (571) 778-6088

January 04, 2024

Great customer service with fast service I will definitely come back with all my cars More

by Eric C
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2024 -

Ourisman Ford of Manassas responded

Eric, thanks so much for giving our Ourisman Ford of Manassas team the opportunity to earn your business! We appreciate your kind review and look forward to seeing you next time!

January 04, 2024

Emily was very helpful. However, the trade-in value of what I was trading in was much lower than expected and no negotiation on the vehicle I bought was a major downer More

by Stevew5565
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Emily Allen
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2024 -

Ourisman Ford of Manassas responded

Thank you for the review, Steve. We're glad to know Emily was helpful, but are disappointed to hear that the rest of your experience did not meet expectations. Your feedback is appreciated and will certainly be taken into consideration for future improvements. If you have any additional questions or concerns you'd like to discuss, please feel free to contact me directly at your earliest convenience. Respectfully, Chris Legg - Marketing Manager - (571) 778-6088

December 30, 2023

They are horrible! They wanted drivers license before we even saw the vehicle that we drove over 2 1/2 hours to see. We just wanted to look at the vehicle first to mak More

by vette4cathy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Emily Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager
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Mar 25, 2024 -

Ourisman Ford of Manassas responded

I'm sorry to read about your experience. We certainly aim for a more welcoming and accommodating environment, so it's disappointing to see we've missed the mark during your visit. I'd like the opportunity to discuss this further with you if possible - please feel free to reach out at any time that suits you best. Thank you, Chris Legg - Marketing Manager - (571) 778-6088

December 30, 2023

Commercial Service Advisor was knowledgeable and friendly. Maintenance and repair work was excellent. Scheduling was easy and estimated time to complete work was very close. More

by WTM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Hartman- Commercial Service
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Jan 03, 2024 -

Ourisman Ford of Manassas responded

Hi WTM! We're glad to know that you had a positive experience with our service advisor and found the scheduling process easy at Ourisman Ford of Manassas. We appreciate your feedback about our maintenance work!

December 30, 2023

Very friendly and worked with me on bringing g the price to something I could afford More

by Louavul59
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Markanich
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Jan 03, 2024 -

Ourisman Ford of Manassas responded

Hi Lou! Thank you so much for your kind words! It was truly a pleasure working with you and finding a pricing solution that fits within your budget. Building a positive and lasting relationship with our customers is important to us, and we're delighted that we could meet your needs at Ourisman Ford of Manassas!

December 28, 2023

After been discussing a deal with them for a week and fly from other state to get the deal on a car, two days later the dealer lower the price for the same model for over $1300 less than the day I bought it. More

by FAM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jordan Markanich
Report | Print
Jan 02, 2024 -

Ourisman Ford of Manassas responded

We're sorry to learn about your disappointment with the pricing situation. We understand how frustrating this can be and we'd like to discuss it further in order to provide clarity on our pricing strategies. Please reach out at your earliest convenience so that we may address any concerns you have directly. Thank you, Chris Legg - Marketing Manager - (571) 778-6088

Jan 02, 2024 -

FAM responded

Thanks for taking your valuable time to reply about my feedback, but clearly all dealers think in their customer pockets not in their happiness. Sorry, nothing to discuss. Good luck.

December 27, 2023

Good service, just takes longer than most for oil changes while you wait with a reservation. More

by Hdinch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nome
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Jan 02, 2024 -

Ourisman Ford of Manassas responded

Hi H Dinch! Thank you for sharing your feedback with us. We appreciate your kind words about our service and are delighted to hear that you had a positive experience overall. We understand that the wait time for oil changes can be a concern, and we apologize for any inconvenience this may have caused at Ourisman Ford of Manassas!

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