Ourisman Ford of Manassas

I’ve always had a good experience at this location; only go in for routine oil changes. Last time I went in, my car was “inspected” and came back with 5 “major problems”. I always see Jay Cortez (Great Sale go in for routine oil changes. Last time I went in, my car was “inspected” and came back with 5 “major problems”. I always see Jay Cortez (Great Salesmen!!) and have never got a inspection report back. The “major problems” with my car included an alignment for over 200$, which I know for a FACT I do not need because I had one less than 6 months ago. Salesmen Zain, who I spoke to on this day, was clearly trying to get more money out of me because i’m a women and probably wouldn’t know what the problems were. I was very disappointed with the way Mr.Zain conducted himself and won’t be seeing him again. There are also women that work at this location, so for this to happen when I ONLY came in for an oil change was honestly quite disappointing. I’ve got 6 oil changes here every month, always going to Jay, and never NEVER had this problem. I’m saddened by the efforts to try and get more money out of people that you think don’t know what they’re talking about. If you ever go to this establishment, see Jay, he’ll treat you with respect and not dumb you down. More

A huge Thank you to our Salesman Wilson Brown for making things super easy and had us in and out in a little over 2 hours and the detailing took a hour of that. If you are looking for a new ford at a great things super easy and had us in and out in a little over 2 hours and the detailing took a hour of that. If you are looking for a new ford at a great deal check them out and ask for Wilson Brown or if he isn’t available ask for Gavin Gilligan who was super to talk to while we waited. So if you want a Great dealership with the lowest pricing and great selection in the DMV check our Ourisman Ford in manassas More

I was there for a diagnostic and they did not charge me i was happy with the service they told me what was wrong with my car. Excellent service was happy with the service they told me what was wrong with my car. Excellent service More

Julian was awesome and great in regards to completing work at his estimated finish time work at his estimated finish time More

Absolutely the worst. Do not walk away from this dealership run from this dealership. After buying a Bronco here new and purchasing the extended warranty for 10 years 100 Do not walk away from this dealership run from this dealership. After buying a Bronco here new and purchasing the extended warranty for 10 years 100,000 miles, I brought it in for a routine oil change. I picked up the car after the service and it now had an engine noise "tick tick tick tick . Brought it back and asked them to look into it the noise they kept the car for two days. When I called to follow up the response was was given was that the ticking noise was normal. Funny thing is that the car had no noises or ticks when I brought it in for service and now it had one? The service manager was super rude and assured me the noise was normal. I explained that it didn't have a noise before I brought it in and now it has one. Just wasn't there I have been driving it since new. I asked for them to please look into it. Again he was very rude told me I should take the car someplace else for a second opinion? WOW! Honestly that is terrible thing to do to a customer. I bought the car new from them bought there extended warranty that was not cheap and was told to go some place else. "Incredible" Please do yourself a favor and do not buy anything from this dealer they will not stand by you after your check clears. I have a 100,000 mile warranty so I will get this sorted eventually but I will have to find another ford dealer to take it to. Thought I would post this and save you the heartache. Again run! More

Every time I go to Ourisman Ford of Manassas I always have a very good experience. The people are so very nice and helpful with whatever I need. I always feel good when I leave. have a very good experience. The people are so very nice and helpful with whatever I need. I always feel good when I leave. More

I just bought a 2019 ford f250 from then and realized it’s came missing the spare wheel. I contacted the seller Hassan and he told me he will talk with his manager and let me know. This never happened. F it’s came missing the spare wheel. I contacted the seller Hassan and he told me he will talk with his manager and let me know. This never happened. Frustrated. More

I was ready to make the purchase of a used vehicle and the day before my appointment, they called an said the price quoted was too low and they were going to raise the price. FALSE ADVERTISING the day before my appointment, they called an said the price quoted was too low and they were going to raise the price. FALSE ADVERTISING More

The vehicle salesman was top notch and knew a lot about our truck he sold us. He answered all of our questions and tried to accommodate all of our ask and needs. When we were signing the contract the finan our truck he sold us. He answered all of our questions and tried to accommodate all of our ask and needs. When we were signing the contract the financial manager was not very personable and never went over the contract line for line with us and somehow a $5k service warranty got tacked on when we never agreed to any of the three extended warranty’s that were offered. I came back the next day after I noticed the additional $5k on the contract to dispute this and he denied and acted like this is what we agreed to. Had he gone over the contract line for line with us we would have seen the warranty and disputed it then. Very shady on the financing part! More

Worked with Emily Allen on a used Tacoma, she was detailed, patient, helpful and very polite. Buying this car with them was both a fantastic experience and pain free. The team behind Emily really cam detailed, patient, helpful and very polite. Buying this car with them was both a fantastic experience and pain free. The team behind Emily really came through, it was the best car buying experience I’ve ever had! Thank you Emily thanks everyone at Ourisman! More